WEBVTT 1 00:00:00.320 --> 00:00:03.760 Alright, everyone. Welcome to another edition of Webinar Wednesday. 2 00:00:03.760 --> 00:00:06.180 It really is great to be with everyone here today. 3 00:00:06.720 --> 00:00:09.220 If this is your first time joining us, welcome. 4 00:00:09.280 --> 00:00:15.299 I am Jason there on the left, and we're lucky to be joined by David Rockland, the digital strategist here at Brilliant Directories. 5 00:00:15.575 --> 00:00:18.055 David, thanks for taking the time to join us today. Of course. 6 00:00:18.055 --> 00:00:24.075 Happy to be back and looking forward to getting into this presentation, and thanks to the new faces who are joining us today. 7 00:00:24.695 --> 00:00:27.974 Yeah. You know, I always like to recommend joining our Facebook group. 8 00:00:27.974 --> 00:00:31.929 It's a great way to keep the conversations going in between webinar Wednesdays. 9 00:00:31.929 --> 00:00:41.550 I've actually seen an influx of new members joining the group the past couple weeks, so it's really great to see the participation and the questions and discussions that are being asked in there. 10 00:00:41.805 --> 00:00:44.844 So if you're not a member of the Facebook group, we do invite you to join. 11 00:00:44.844 --> 00:00:49.085 You can head on over to brilliantdirectories.com/Facebook 12 00:00:49.085 --> 00:00:51.504 and just click on that blue join button in there. 13 00:00:52.204 --> 00:00:56.065 Alright. And also for those of you joining for the first time, again, welcome. 14 00:00:56.640 --> 00:00:57.840 You know, webinar Wednesday, 15 00:00:58.240 --> 00:01:07.460 is really a great venue to explore some of the new features that are added to Brilliant Directories and talk about how they could help you actually grow and cultivate your community. 16 00:01:07.680 --> 00:01:11.460 We also like to talk about marketing strategies such as increasing traffic, 17 00:01:12.115 --> 00:01:13.734 identifying revenue opportunities. 18 00:01:13.954 --> 00:01:18.215 One of my favorites and I think is the most important is improving your website's navigation. 19 00:01:18.354 --> 00:01:20.295 Those are your main menu links. 20 00:01:20.674 --> 00:01:23.174 In a nutshell I think the simpler the better. 21 00:01:23.234 --> 00:01:26.914 But if you have any questions on these topics or related topics please save them. 22 00:01:26.914 --> 00:01:29.460 We'll try to get to as many as possible in this webinar. 23 00:01:30.640 --> 00:01:31.299 Alright. And, 24 00:01:31.759 --> 00:01:38.100 you know, month after month now, ever since I'd say July of last year, the the Brilliant Directories dev team has been pushing updates 25 00:01:38.400 --> 00:01:41.540 faster than I've ever seen in the decade we've been running Brilliant Directories. 26 00:01:42.325 --> 00:01:45.045 So I have a few updates that I'd like to share with you guys today. 27 00:01:45.045 --> 00:01:52.105 I'll try not to drag it out too long, but I think these are some noteworthy things that can help both you and your members while you're running your websites. 28 00:01:52.725 --> 00:02:03.610 One thing that I think is really important is you know your members receive leads from your website and these leads can come from their profile pages, people sending inquiries from their profile pages. 29 00:02:03.670 --> 00:02:05.210 But they can also come from 30 00:02:05.590 --> 00:02:11.085 the event post that your members might create or job listings or classified post that your members might make. 31 00:02:11.885 --> 00:02:14.225 And until this update they really didn't know 32 00:02:14.525 --> 00:02:18.205 the origin or the page where that lead was submitted from. 33 00:02:18.205 --> 00:02:22.945 So it really didn't provide too much context based on the message that was sent to them. 34 00:02:23.245 --> 00:02:23.985 So now 35 00:02:24.599 --> 00:02:31.500 the origin page is part of the get matched form and let me kinda show you where this is going to be. 36 00:02:31.799 --> 00:02:32.200 So, 37 00:02:32.680 --> 00:02:44.565 if you have the get matched form, I'm gonna show you actually how to add this to your get matched form because if you've customized your get matched form which is perfectly fine, you just want to add an extra field there and I'll show you exactly how you can do that. 38 00:02:44.565 --> 00:02:45.065 So 39 00:02:45.685 --> 00:02:50.745 what it's going to show is they're going to get their regular lead information and the last item here 40 00:02:51.100 --> 00:02:52.780 is going to be the origin page. 41 00:02:52.780 --> 00:02:56.800 And if you click on it, it just lets them know where that lead originated from. 42 00:02:56.860 --> 00:03:03.360 So it provides a little bit better context as to where that lead was submitted from and what the person is actually inquiring 43 00:03:03.660 --> 00:03:04.160 about. 44 00:03:04.765 --> 00:03:08.205 So let me actually show you if you have customized your get matched form. 45 00:03:08.205 --> 00:03:11.105 Again, it's not a problem, but you're not gonna have this right away. 46 00:03:11.485 --> 00:03:16.465 Let me show you exactly what you need to do. You're gonna wanna go to your form manager 47 00:03:16.845 --> 00:03:18.845 and you're gonna wanna look for your 48 00:03:19.565 --> 00:03:22.680 okay. So if you head on over to your form manager, 49 00:03:23.459 --> 00:03:30.760 look for the website lead get matched form or you might have it by the system name, which is the bootstrap get matched form. 50 00:03:31.140 --> 00:03:34.360 And in this case, I'm just going to customize the form. 51 00:03:35.655 --> 00:03:38.955 Okay. I'm gonna scroll down. So these are all the default form fields that, 52 00:03:39.655 --> 00:03:43.595 are provided with the get matched form. I'm gonna make this real easy for you though. 53 00:03:43.735 --> 00:03:48.155 What you're gonna wanna do is this is only if you have the get matched form customized. 54 00:03:49.280 --> 00:03:51.440 Create a new form field for your form at the top there. 55 00:03:51.440 --> 00:03:53.700 You just click the blue button that says new field. 56 00:03:54.480 --> 00:03:56.660 And make sure it's a custom HTML 57 00:03:56.960 --> 00:04:02.100 field. And then you're gonna wanna paste this widget short code into the label name. 58 00:04:02.855 --> 00:04:06.954 And then lastly, there's just one other thing you wanna do. Make this a bit smaller. 59 00:04:07.095 --> 00:04:08.954 You can open up your field settings 60 00:04:09.334 --> 00:04:12.635 and set all of these display options to yes 61 00:04:13.254 --> 00:04:16.550 except the table view. So just set that one to no. 62 00:04:16.550 --> 00:04:21.750 By default when you create a new field, everything is set to yes so just do table view no. 63 00:04:21.750 --> 00:04:23.050 So three steps. 64 00:04:23.590 --> 00:04:24.650 New form field, 65 00:04:25.110 --> 00:04:27.130 custom html field type, 66 00:04:27.735 --> 00:04:34.794 and paste the label name and then lastly just set the table view to no and go ahead and save your changes. 67 00:04:35.415 --> 00:04:37.675 You can choose where you want this to display. 68 00:04:38.135 --> 00:04:41.435 It will display based on where you put it on your form, 69 00:04:41.910 --> 00:04:43.350 the the get matched form. 70 00:04:43.350 --> 00:04:48.330 Personally, I'm actually thinking that a better placement for this would be right above the first name. 71 00:04:49.430 --> 00:04:52.810 Let me scroll up right here. Right above the name label field, 72 00:04:53.350 --> 00:04:57.835 because then it would show kind of at the top of this page right underneath the price. 73 00:04:57.975 --> 00:04:59.495 But the preference is yours. 74 00:04:59.815 --> 00:05:05.435 You can use the default view or if you have it customized you can toggle it higher or lower wherever you want. 75 00:05:07.015 --> 00:05:13.090 Alright. This one is like a quality of life both for your your members and your website visitors. 76 00:05:13.090 --> 00:05:14.230 We've now added 77 00:05:14.610 --> 00:05:18.790 two filters for categories on your website for quick searches. 78 00:05:19.490 --> 00:05:24.550 Not everyone might be using this, but let me show you a good example of how this comes into use. 79 00:05:25.395 --> 00:05:27.655 So most BD sites if you go to the footer, 80 00:05:28.035 --> 00:05:31.235 there is a link to view all the member categories on your site. 81 00:05:31.235 --> 00:05:33.015 Now if you don't have too many categories, 82 00:05:33.875 --> 00:05:35.395 it's not that big of a deal. 83 00:05:35.955 --> 00:05:37.495 But this is still pretty convenient. 84 00:05:37.635 --> 00:05:41.229 If If you have a lot of categories like, I think this site is a perfect example, 85 00:05:41.610 --> 00:05:44.669 it's really hard for someone to come here and search for, 86 00:05:45.129 --> 00:05:47.629 a category that they're looking for. So 87 00:05:47.930 --> 00:05:50.349 what you can do is start typing here, 88 00:05:51.175 --> 00:05:53.354 and I'll type like for example accountants 89 00:05:53.895 --> 00:05:57.755 and I can see that everything is getting a quick filter. So this is available. 90 00:05:57.975 --> 00:06:00.955 It's connected to the widget on this page that displays 91 00:06:01.735 --> 00:06:02.875 your member categories 92 00:06:03.574 --> 00:06:04.074 and, 93 00:06:04.455 --> 00:06:06.155 yeah. If you're using this page 94 00:06:06.800 --> 00:06:10.900 this can come in handy and just provide a better search experience for your visitors. 95 00:06:11.759 --> 00:06:19.380 And on the flip side, when your members are selecting their categories, if you're a site as extensive as this that has many many categories, 96 00:06:20.325 --> 00:06:26.245 we need to make it easy for the members to search for those categories when they're creating their profile and their listing. 97 00:06:26.245 --> 00:06:29.865 So if we toggle over to the listing details tab now, 98 00:06:31.045 --> 00:06:36.139 and this should be for available for everyone as as long as you haven't customized this widget in the past. 99 00:06:36.520 --> 00:06:42.940 So in this case, you know, all those categories, there's a lot of categories listed here based on this member's top level category. 100 00:06:43.560 --> 00:06:46.620 So as we start typing, for example, we'll do advertising, 101 00:06:47.995 --> 00:06:51.535 we can quickly see that the options have been, 102 00:06:52.155 --> 00:06:58.074 minimized, and I can quickly see the categories that are related to me if I'm trying to find, 103 00:06:58.474 --> 00:07:00.630 categories for myself. So, 104 00:07:01.110 --> 00:07:04.330 those two are available for your members and for your visitors. 105 00:07:05.590 --> 00:07:09.530 Alright. Now we've added two more bulk action areas, 106 00:07:09.830 --> 00:07:13.850 in your admin. We're we're adding more and more bulk actions, especially to the members 107 00:07:14.205 --> 00:07:17.185 search area in the admin, but I'll just quickly cover this one. 108 00:07:18.044 --> 00:07:21.824 Now in your admin area under forms and widgets, 109 00:07:22.764 --> 00:07:24.705 we have bulk actions here, 110 00:07:25.005 --> 00:07:26.544 for your customized forms. 111 00:07:26.604 --> 00:07:38.110 So you can do things such as disable them if you're trying to troubleshoot something, maybe something's not working, you don't know if it's because of your custom form, you can quickly disable a bunch of forms and then re enable them if you need to. 112 00:07:38.110 --> 00:07:39.490 It's a great way to troubleshoot, 113 00:07:39.790 --> 00:07:42.885 as well as delete erroneous forms that you don't need on your site. 114 00:07:43.765 --> 00:07:46.985 And the same for widgets. If you have customized widgets, 115 00:07:47.605 --> 00:07:48.985 you can delete the selected, 116 00:07:49.365 --> 00:07:49.865 enable, 117 00:07:50.565 --> 00:07:51.305 or disable, 118 00:07:52.085 --> 00:07:56.185 selected widgets. So this is a good way to do some bulk actions for your forms 119 00:07:56.645 --> 00:07:57.705 and your widgets. 120 00:07:58.710 --> 00:08:01.750 Alright. This next one here. Let's do a quick vote here. 121 00:08:01.750 --> 00:08:06.070 If you want to do a show of hands, who uses the member let me lower everyone's hands. 122 00:08:06.070 --> 00:08:08.250 Who uses the member review functionality 123 00:08:08.950 --> 00:08:12.730 where you allow visitors to leave reviews for your members on your site? 124 00:08:13.215 --> 00:08:17.855 Let's see who's got their hand up. Vijay's got his hand up. Okay a lot of hands just went up here. 125 00:08:17.855 --> 00:08:24.195 Clayton, Colette, Franco, Jeff. Okay I'd say about 25% of the people here are using 126 00:08:24.975 --> 00:08:27.555 the reviews. Now I'm gonna put everyone's hands down again. 127 00:08:27.980 --> 00:08:35.280 Who moderates the reviews and who who actually manually reviews them or views them before they're approved right now? 128 00:08:35.340 --> 00:08:39.120 Okay. Less hands going up. Yeah. Dennis and Jeff and Franco 129 00:08:39.660 --> 00:08:40.480 and Lindsey. 130 00:08:41.105 --> 00:08:51.365 And so just depending on, you know, the volume of reviews you're getting on your site or or the overall quality of reviews, sometimes it's a good idea to choose to manually approve reviews, 131 00:08:52.065 --> 00:08:57.170 rather than giving it to the power to your members or just automatically having them set to accepted status. 132 00:08:57.630 --> 00:09:00.370 So what's really nice now is there are email options 133 00:09:00.830 --> 00:09:06.210 when you manually approve reviews in the admin area, and I'll show you what that looks like. 134 00:09:08.475 --> 00:09:11.595 So actually this review is accepted, but let's change the status. 135 00:09:11.595 --> 00:09:16.495 Let's say it's waiting for the admin. So, visitor came to the site, they submitted a review, 136 00:09:17.435 --> 00:09:25.070 and you know, you come here and you see that there's a review here, everything looks good, and you want to set this to accepted. 137 00:09:26.170 --> 00:09:28.270 So we change the status to accepted, 138 00:09:28.810 --> 00:09:31.550 and now what you have are email notification 139 00:09:32.250 --> 00:09:32.650 options. 140 00:09:32.650 --> 00:09:38.935 So you can choose to email the member about this update that they they have a new accepted review. 141 00:09:39.315 --> 00:09:42.695 You can email the reviewer saying their review has been 142 00:09:43.075 --> 00:09:43.575 accepted, 143 00:09:44.274 --> 00:09:49.255 or you can email both the member and the reviewer and let them know about this update. 144 00:09:49.589 --> 00:09:54.490 I forget that off the top of my head what the email templates are for these, but you can do a quick test 145 00:09:54.949 --> 00:09:55.610 for yourself. 146 00:09:56.069 --> 00:10:07.905 See what email you receive that's always good practice if you're wondering what automated emails are going out, and then head on over to the email template section and find the email that has a similar subject line if you want to edit these further. 147 00:10:07.905 --> 00:10:14.965 So now when you're manually approving reviews, you can choose to have emails go out both to the member and the reviewer. 148 00:10:15.025 --> 00:10:17.685 So it's a good way to continue engagement 149 00:10:18.490 --> 00:10:29.370 with your members as well as your visitors and if you do customize those email templates don't just thank them, give them a next step, give them something else to do to engage further with your site. 150 00:10:29.370 --> 00:10:33.105 Draw them in more, thank them and then ask them for a second action. 151 00:10:33.425 --> 00:10:39.585 Also check out these articles on our site, or also do something else on our site, or join us on Facebook and things like that. 152 00:10:39.585 --> 00:10:42.404 So always use an engagement or touch opportunity 153 00:10:42.945 --> 00:10:49.320 to ask for or direct them somewhere else on your site or to get them more involved in your community. 154 00:10:50.340 --> 00:10:53.000 Alright and this is something that's actually been lacking 155 00:10:53.380 --> 00:10:58.600 in the BD Admin dashboard. I have to say it's been a pretty poor mobile view. 156 00:10:59.144 --> 00:11:03.485 The front end of the software developed a lot faster than the back end admin area. 157 00:11:03.945 --> 00:11:10.365 But what we've done is we've put some quick patches to provide a better mobile experience of the admin dashboard. 158 00:11:10.880 --> 00:11:14.000 So let me show you how that looks. We can actually use this as an example. 159 00:11:14.000 --> 00:11:16.100 Let me just toggle a mobile view here. 160 00:11:18.720 --> 00:11:22.000 And the goal here is is to make it actually usable. 161 00:11:22.000 --> 00:11:28.165 So what you can do is you'll get this message here just so you know that on mobile you can actually swipe left and right 162 00:11:29.025 --> 00:11:34.245 and you can have full usage of the admin area on tablets and smart devices. 163 00:11:35.105 --> 00:11:38.245 And really you'll get the same experience that you're getting on desktop, 164 00:11:38.700 --> 00:11:41.840 you just swipe left and right on your mobile device. 165 00:11:42.140 --> 00:11:48.480 Prior to this we were trying to stack these tables on top of each other and just turned into a real cluttered mess but, 166 00:11:48.940 --> 00:11:52.080 this is a first step to improving things in the admin 167 00:11:52.595 --> 00:11:57.315 for you guys and I have to say about 90% of the features in the admin are are very usable like this. 168 00:11:57.315 --> 00:12:01.475 I've tested it on my iPhone myself and I'm really happy with what the team did with this. 169 00:12:01.475 --> 00:12:09.500 So, if you need to do some basic things in the admin on the go, now it should be a lot easier and a lot better to do so for you. 170 00:12:10.760 --> 00:12:11.240 Alright. 171 00:12:11.240 --> 00:12:16.300 And, some things, some of these I mentioned in the previous webinar but they're just on the cusp of being released. 172 00:12:16.840 --> 00:12:20.520 You'll soon be able to add tables and rows into the text editor. 173 00:12:20.520 --> 00:12:29.095 So if you're trying to make a web page for example and you want four images lined up exactly evenly in a row, this is gonna allow you to do that even better 174 00:12:29.475 --> 00:12:32.835 putting text and image combinations on the same row. 175 00:12:32.835 --> 00:12:38.290 It's gonna allow you to provide create some better landing pages through the text editor that we have now. 176 00:12:38.590 --> 00:12:42.190 Also this is an extension to the advanced post moderation add on. 177 00:12:42.190 --> 00:12:48.210 So we do have an add on where you can choose to moderate all your members posts like events and coupons that they publish. 178 00:12:48.715 --> 00:12:54.575 Right now it's just on a per post type basis so just all the coupons will apply to all the membership levels. 179 00:12:54.795 --> 00:12:58.415 What's coming down the line is you'll be able to choose which membership levels, 180 00:12:59.115 --> 00:13:03.535 have, different post moderation settings. So perhaps your higher tiered members, 181 00:13:04.120 --> 00:13:08.360 you don't moderate and stop their posts, you'll allow them to self publish their posts. 182 00:13:08.360 --> 00:13:09.819 So that'll be a big perk 183 00:13:10.120 --> 00:13:11.579 for your higher tiered members. 184 00:13:12.040 --> 00:13:16.939 Another thing that we've been waiting for for quite a while but we have the logic down is being able to identify 185 00:13:17.240 --> 00:13:19.180 which of your members have submitted 186 00:13:19.575 --> 00:13:21.515 or filled out specific forms. 187 00:13:21.655 --> 00:13:30.235 So if you want to know which one of your members have completed for example their listing details form or whoever filled out the events form to publish an event, 188 00:13:30.775 --> 00:13:33.995 or any other form that a member would submit on your site. 189 00:13:34.209 --> 00:13:49.910 You'll soon be able to identify who those members are, you could then export those lists, and then send email campaigns perhaps from a third party or through the newsletter functionality and you know just say hey why don't you publish an event or it looks like you haven't completed your profile 190 00:13:50.585 --> 00:13:53.865 and things like that. So I'm personally excited about that one. 191 00:13:53.865 --> 00:13:58.525 I think it's a big direction for BD towards becoming a better CMS. 192 00:13:59.465 --> 00:14:02.985 Two new bulk actions are coming down the line for the search members page. 193 00:14:02.985 --> 00:14:05.610 One is the ability to to change the post author. 194 00:14:05.610 --> 00:14:12.510 So perhaps you're about to delete a member or bulk delete several members and you don't want to delete the posts that they've created. 195 00:14:12.889 --> 00:14:17.630 You can then choose to assign them to another existing member before you delete those members. 196 00:14:18.075 --> 00:14:23.435 Another one bulk action that's coming down the line is changing the parent of a sub account. 197 00:14:23.435 --> 00:14:26.015 So for those of you using the sub accounts feature, 198 00:14:26.395 --> 00:14:29.855 sometimes you may need to rearrange who the parents or who the master 199 00:14:30.320 --> 00:14:32.580 member account is of those sub accounts. 200 00:14:33.200 --> 00:14:37.280 You'll be able to do it with a couple quick clicks with the bulk action. 201 00:14:37.280 --> 00:14:40.660 So, that should be a good quality of life update for you there. 202 00:14:41.040 --> 00:14:44.960 Another thing, star icons when writing reviews. This is coming down the lines. 203 00:14:44.960 --> 00:14:50.214 I expect this to be released next week. So this will be available to everyone and basically, 204 00:14:51.154 --> 00:14:56.995 these stars what you probably expect will replace the radio buttons that are there right now. 205 00:14:56.995 --> 00:14:59.495 So just a little bit better design here. 206 00:14:59.630 --> 00:15:03.890 It looks a little bit more developed, so it should provide a better experience for your members, 207 00:15:04.510 --> 00:15:06.209 and your visitors as well. 208 00:15:07.550 --> 00:15:20.285 And then lastly, you know, when members sign up to your site for the first time, you can choose what their account status is gonna be, whether it's inactive and they need to verify their email, or they're gonna be set on hold, or if they are active. 209 00:15:20.745 --> 00:15:23.005 We're also extending that same functionality 210 00:15:23.385 --> 00:15:26.445 when members upgrade to a specific membership level. 211 00:15:26.820 --> 00:15:33.880 You'll be able to choose what the account status should be when member members upgrade to a specific membership level. 212 00:15:34.100 --> 00:15:40.680 Generally, we're just gonna wanna set them to active, because if they're upgrading, they're paying to be part of a higher tiered plan. 213 00:15:41.155 --> 00:15:45.715 But we've seen and had feedback about instances where when members upgrade, 214 00:15:46.275 --> 00:15:50.515 you know the owners of the website would like the status to be something else besides active. 215 00:15:50.515 --> 00:15:53.475 So lots of things down the line this wasn't even everything. 216 00:15:53.475 --> 00:16:00.100 We have dozens of more updates coming, and and I'll be happy to share them in the Facebook group and in the next webinar as they become available. 217 00:16:00.560 --> 00:16:05.780 So that there's quite a few lab updates there. If you guys have any questions about these updates 218 00:16:06.240 --> 00:16:11.060 or something related to these, I'll be happy to take a couple now before we get into the tip of the week. 219 00:16:11.654 --> 00:16:15.115 Yeah. I'm blown away too. Not too many hands going up. That's perfectly fine. 220 00:16:15.495 --> 00:16:17.654 Alright. Let's head on over to the tip of the week. 221 00:16:17.654 --> 00:16:21.274 I think this week's tip of the week is a great refresher for all of us especially 222 00:16:21.654 --> 00:16:24.235 if we've we've been working on our site for a while. 223 00:16:24.615 --> 00:16:26.315 David put together these slides 224 00:16:26.840 --> 00:16:31.560 and I think, you know, the membership plan settings that BD offers, there's dozens of them there. 225 00:16:31.560 --> 00:16:36.140 But we just wanted to pick out, some of our favorites that can really add value, 226 00:16:36.600 --> 00:16:40.440 to your members and to the membership level plans that you're creating for them. 227 00:16:40.440 --> 00:16:44.235 So, Dave, tell us a little bit about this, and we can dive right into it. 228 00:16:44.935 --> 00:16:47.915 Yeah. I think you pretty much explained it perfectly. There's 229 00:16:48.375 --> 00:16:51.515 so many options throughout the admin as a whole. 230 00:16:51.575 --> 00:16:55.275 But this week, we figured we'd focus specifically on membership plans. 231 00:16:55.800 --> 00:16:58.380 And because there's so many settings within 232 00:16:58.840 --> 00:17:05.099 the membership plan options as well, we figured that it would be best to kind of pinpoint and highlight 233 00:17:05.640 --> 00:17:10.575 a few select settings that can really add some pretty good and unique value 234 00:17:10.875 --> 00:17:13.934 to your various membership plans and hopefully entice 235 00:17:14.315 --> 00:17:18.575 either just website visitors to purchase a membership on your site 236 00:17:18.875 --> 00:17:23.454 or to, better fit membership plans and profile pages 237 00:17:23.914 --> 00:17:25.490 to what your website 238 00:17:25.869 --> 00:17:27.730 focuses on as a whole. 239 00:17:28.750 --> 00:17:35.630 So as we go through these, we've got some five main ones that we're gonna focus on as well as a few bonus ones after that. 240 00:17:35.630 --> 00:17:40.210 But for the most part, these are really gonna be focusing on improving member retention, 241 00:17:40.804 --> 00:17:43.045 encouraging member interaction on your website. 242 00:17:43.045 --> 00:17:55.210 So not necessarily with other members, but encouraging them to take specific action on your website to keep them on your site and interacting within various ways as well as increasing member upgrades 243 00:17:55.669 --> 00:17:58.330 so that you can increase your revenue 244 00:17:58.870 --> 00:18:00.809 and then also hopefully reducing 245 00:18:01.110 --> 00:18:05.289 some support inquiries depending on how you utilize some of these settings. 246 00:18:07.265 --> 00:18:15.205 So we listed out the top five settings that we'll be going over here, and then we'll go and dive into each one individually. 247 00:18:15.745 --> 00:18:19.845 But, the first one is adding a unique sidebar 248 00:18:20.539 --> 00:18:22.799 on the sign up or the checkout pages 249 00:18:23.100 --> 00:18:26.140 on your website. We've got some really good tips for this one. 250 00:18:26.140 --> 00:18:30.380 So here on the right hand side, you could see just a sample checkout page. 251 00:18:30.380 --> 00:18:33.600 This is actually one from brilliantdirectories.com, 252 00:18:33.855 --> 00:18:36.195 but ones on your directory websites, 253 00:18:36.735 --> 00:18:41.955 are very similar, and you can add similar sidebars to those as well. You can set 254 00:18:42.255 --> 00:18:46.275 specific sidebars depending on the membership level, and in these sidebars, 255 00:18:46.900 --> 00:18:48.760 you can add unique widgets, 256 00:18:49.300 --> 00:18:51.880 and these can consist of confidence boosters, 257 00:18:52.340 --> 00:19:04.695 maybe answering some last minute questions or concerns that you think potential members may have while they're checking out if you want to address those and try to, to quell their nerves a little bit that way. 258 00:19:04.755 --> 00:19:08.855 And then you can also reinforce the major benefits and features that they'll be receiving 259 00:19:09.315 --> 00:19:11.255 when they do purchase this membership. 260 00:19:11.795 --> 00:19:20.830 That way you're, you're really reinforcing all of the good stuff that they'll be getting and minimizing the chances that they'll end up turning away from this checkout page. 261 00:19:21.450 --> 00:19:21.610 Yeah. 262 00:19:21.610 --> 00:19:26.110 And and I know a lot of us here on the webinar are actually using confidence boosters in the sidebar. 263 00:19:26.570 --> 00:19:29.070 We did have an article in our support center. 264 00:19:29.284 --> 00:19:33.784 So, those of you who aren't doing this yet, this is kind of a step by step guide, 265 00:19:34.245 --> 00:19:36.904 for getting started on how to add a a similar 266 00:19:37.445 --> 00:19:39.365 similar confidence boosters to the sidebar. 267 00:19:39.365 --> 00:19:44.950 So we do have the first step, and we have some code you can put and just replace the text and some examples there. 268 00:19:44.950 --> 00:19:49.990 If you're not comfortable with the code and all that stuff, you can go to places like canva.com 269 00:19:49.990 --> 00:19:57.990 and just create, like, banner ads that kind of have the text built into the image and just put the images there in the in the sidebar. 270 00:19:57.990 --> 00:20:03.985 That would be the the easiest thing for anyone to do if you're not comfortable actually, like, coding with the text and stuff. 271 00:20:03.985 --> 00:20:06.485 Just make images that have the text built into, 272 00:20:07.265 --> 00:20:08.485 the element itself. 273 00:20:09.425 --> 00:20:14.245 Yeah. We actually did dedicate an entire tip of the week specifically to confidence boosters. 274 00:20:15.240 --> 00:20:28.635 That, of course, is available in our blog section as, as a short video snippet, but support center page that Jason shared is perfect for actually giving you instructions on how to set one of these up yourself and providing you with some sample code as well. 275 00:20:29.435 --> 00:20:32.575 So number two, upgrading the page header and description 276 00:20:33.275 --> 00:20:39.775 for the upgrade pages when your members are choosing a higher tiered membership plan to upgrade to. 277 00:20:39.995 --> 00:20:41.695 So as many of you know, there's 278 00:20:42.000 --> 00:20:53.460 settings to configure whether or not members have the opportunity to upgrade to a higher tier membership plan, whether that be just strictly a price difference or differences in features. 279 00:20:54.000 --> 00:20:56.335 There's some settings that you can configure 280 00:20:56.715 --> 00:21:00.175 to add additional details to this upgrade page within 281 00:21:00.475 --> 00:21:02.655 their account so that you can reinforce 282 00:21:03.195 --> 00:21:08.015 the extra benefits that they'll be getting with those higher tiered plans should they choose to upgrade. 283 00:21:08.429 --> 00:21:08.669 And, 284 00:21:09.230 --> 00:21:11.009 again, this acts very similarly 285 00:21:11.470 --> 00:21:14.129 to the sidebar on the checkout pages. 286 00:21:14.429 --> 00:21:20.769 You can really utilize this space very well to better entice users to upgrade, explain why it's worth upgrading, 287 00:21:21.475 --> 00:21:25.335 maybe offer some promotions or coupon codes within this area 288 00:21:25.635 --> 00:21:28.455 to really get them to, commit to that upgrade. 289 00:21:28.674 --> 00:21:32.534 There's various ways you can utilize it, but it's, it's an incredibly useful 290 00:21:32.914 --> 00:21:36.294 setting, and you can really utilize this space very well. 291 00:21:36.640 --> 00:21:41.940 And, actually, let me show everyone where this one is, because, again, not everyone might be too familiar with this. 292 00:21:42.640 --> 00:21:46.340 If you go to the finance tab to your member plans here, 293 00:21:47.120 --> 00:21:50.179 and let's just click on one to edit this bronze plan. 294 00:21:51.445 --> 00:21:53.465 So under the pricing tab, 295 00:21:54.165 --> 00:21:55.545 if you scroll down, 296 00:21:55.845 --> 00:21:59.445 there are these two input boxes here for upgrade page header. 297 00:21:59.445 --> 00:22:09.230 So this is where you would, you know, put the, like, the, hey, you should upgrade your plan and, you know, leave this membership level and go to our other membership levels, you're missing out. 298 00:22:09.230 --> 00:22:14.049 And then this one is under the different plans that would be listed. Let's say there's three plans. 299 00:22:14.190 --> 00:22:18.370 You can list the benefits of this specific plan, that you're editing. 300 00:22:18.575 --> 00:22:24.655 We're actually gonna turn these two input boxes into the text editor, so it'll be a little easier to use, to style, 301 00:22:25.135 --> 00:22:29.775 these sections a bit. But we do have a quick work around, which I'll explain in another slide. 302 00:22:29.775 --> 00:22:30.515 But basically, 303 00:22:30.960 --> 00:22:33.620 until we turn these into the text editor boxes, 304 00:22:34.240 --> 00:22:37.460 you could you could actually go to like edit web pages 305 00:22:37.919 --> 00:22:39.539 and just create a new page, 306 00:22:40.640 --> 00:22:43.220 style up, you know, whatever you wanna say here, 307 00:22:43.575 --> 00:22:43.895 and 308 00:22:44.375 --> 00:22:52.774 get it the way looking the way you want it to look and then just click on over to the code view and then copy and paste the code view and paste it into here. 309 00:22:52.774 --> 00:23:03.730 So a little complicated if you're not familiar with that but basically using the text editor from the edit web pages and pasting the code here in the meantime while we get these, the text editors working in here. 310 00:23:04.430 --> 00:23:07.630 Yeah. And here on the screenshot, you can see the two different sections. 311 00:23:07.630 --> 00:23:09.330 So where that red arrow is pointing, 312 00:23:09.710 --> 00:23:12.850 that's that text area on the right in the settings 313 00:23:13.245 --> 00:23:15.745 where you can add details specifically for 314 00:23:16.045 --> 00:23:20.305 this membership plan, why why members should upgrade to that specific plan. 315 00:23:20.445 --> 00:23:24.945 The text right above it is, that header content section. 316 00:23:25.980 --> 00:23:29.840 So number three, profile page overview items order. 317 00:23:30.059 --> 00:23:33.440 So on member profile pages, there's the overview tab. 318 00:23:33.900 --> 00:23:40.640 By default, this is the very first tab that's displayed on profile pages and it's where the contact information, 319 00:23:41.765 --> 00:23:42.745 additional details, 320 00:23:43.445 --> 00:23:50.985 location map, as well as their quote, and any other kind of general information that you have on the member is displayed. 321 00:23:51.365 --> 00:24:04.970 So what you can do is you can actually rearrange the sections within this overview tab so that it better reflects the information that your website or your directory as a whole is providing to the end user. 322 00:24:04.970 --> 00:24:06.650 So, for example, if, 323 00:24:07.130 --> 00:24:10.855 your directory really isn't too focused on specific locations, 324 00:24:11.554 --> 00:24:12.534 like for example, 325 00:24:13.155 --> 00:24:14.215 maybe you 326 00:24:14.515 --> 00:24:15.575 have just a 327 00:24:15.875 --> 00:24:28.690 very small niche local directory where providing a map really isn't all that important, then you can choose to remove it or move it farther down on the overview tab and prioritize maybe the business's contact details 328 00:24:29.070 --> 00:24:30.690 at the top of the tab. 329 00:24:30.990 --> 00:24:38.675 And what what's really good is also, again, considering your lower tiered and higher tiered membership levels, you can actually turn off some of the information. 330 00:24:38.675 --> 00:24:44.375 Let's actually take a look real quick again as what information you can have there in the overview tab. 331 00:24:44.595 --> 00:24:51.655 So the settings for that, again, go to membership plans, edit one of your levels, and then toggle on over to the profile tab. 332 00:24:51.990 --> 00:24:55.350 And if you scroll down, we have the profile page overview tab order. 333 00:24:55.350 --> 00:24:57.130 We covered this in a previous webinar. 334 00:24:57.510 --> 00:25:04.090 So by default, there's five things, your Google map, their personal quote, contact details, listing details, and their about me section. 335 00:25:04.345 --> 00:25:16.525 So you can certainly arrange the order, but maybe for your lower tiered members you don't display all the information and it's only for higher tiered members, which, for your higher tiered members, it'll display basically a more decorated 336 00:25:17.090 --> 00:25:21.410 member profile page. So just some things to consider about the control you have. 337 00:25:21.410 --> 00:25:23.330 Generally for your lower tiered members, 338 00:25:23.650 --> 00:25:29.830 you wanna give them just enough so they have some value, but you wanna suppress or restrict some things perhaps, 339 00:25:30.210 --> 00:25:31.910 to make your higher tiered plans 340 00:25:32.375 --> 00:25:34.235 show a lot more perceived value. 341 00:25:35.735 --> 00:25:38.215 And moving on to number four. This is a great one. 342 00:25:38.215 --> 00:25:46.475 This is another one that I believe we covered in a previous tip of the week as well, but the dashboard, the member dashboard, header and footer 343 00:25:46.890 --> 00:25:47.710 custom HTML. 344 00:25:48.570 --> 00:25:58.270 So there's in the member dashboard, typically, when a member logs in, this is sent straight to the dashboard page, and here they have the links to add content, 345 00:25:58.890 --> 00:26:02.575 to manage their account and, basically just general 346 00:26:02.875 --> 00:26:03.855 account management 347 00:26:04.475 --> 00:26:05.294 kind of links. 348 00:26:05.754 --> 00:26:08.495 With this setting, you can choose to 349 00:26:08.875 --> 00:26:10.975 add additional custom content 350 00:26:11.355 --> 00:26:13.615 to the very top of this dashboard area. 351 00:26:13.730 --> 00:26:21.330 As you can see in the screenshot where that red arrow is pointing, that's all custom content that's been added to this member dashboard. 352 00:26:21.330 --> 00:26:25.510 If this content wasn't there, then the dashboard would just start at that progress bar. 353 00:26:25.890 --> 00:26:30.934 So in this area, you can add for new members maybe next steps, 354 00:26:31.554 --> 00:26:40.695 so that you lay out a clear plan of actions that your new members can follow in order to get their profile completely set up and start adding content. 355 00:26:41.315 --> 00:26:49.460 You can promote either website news specifically for your website if maybe new features are released, or you can promote industry news here. 356 00:26:49.460 --> 00:26:52.840 There's, you know, really something groundbreaking that's happened within your 357 00:26:53.140 --> 00:26:54.520 website's target industry. 358 00:26:55.075 --> 00:26:57.255 You can also provide upgrade promotions. 359 00:26:57.635 --> 00:27:10.035 If you're running discounts on membership plans or maybe, an event is going on and you really want to publicize it to your members when they log in, you can put that information right here on this very first page that they view. 360 00:27:10.035 --> 00:27:16.890 So there's a lot of really useful opportunities that you could, take advantage of with this setting. 361 00:27:17.429 --> 00:27:21.289 And also let me, show where this setting is. It's also in the member dashboard. 362 00:27:21.909 --> 00:27:26.965 With this one, actually, you can create a custom HTML widget, and all you need to do on this one is 363 00:27:27.265 --> 00:27:27.745 select, 364 00:27:28.145 --> 00:27:30.725 which custom widget you want to display here, 365 00:27:31.105 --> 00:27:33.765 because you can have both a header and a footer. 366 00:27:34.145 --> 00:27:38.080 And I've seen people do some really amazing things for their introductory levels. 367 00:27:38.080 --> 00:27:44.179 I've seen them create like a little welcome message and actually have a welcome video here explaining how the people can, 368 00:27:44.559 --> 00:27:49.140 get the most out of the website and things like that. So it's really great real estate, 369 00:27:49.835 --> 00:27:52.495 right there in the member dashboard for your users. So, 370 00:27:52.795 --> 00:27:56.795 this one is also, in the membership plans, of course, because that's what we're talking about. 371 00:27:56.795 --> 00:27:59.055 This one would be under the additional settings 372 00:27:59.595 --> 00:28:02.255 and under the dad member dashboard options. 373 00:28:02.940 --> 00:28:08.460 So what you have here are the two it's two drop downs because all you need to do is select the the custom widget you want. 374 00:28:08.700 --> 00:28:16.960 So if you have customized widgets on your site, you would just select them here, and they would show above or below the dashboard content respectively. 375 00:28:18.415 --> 00:28:19.955 Yeah. I think, as you mentioned, 376 00:28:20.335 --> 00:28:20.835 embedding 377 00:28:21.375 --> 00:28:25.155 a YouTube video or Vimeo video in this section is 378 00:28:25.535 --> 00:28:28.895 really a creative use of the space and also one that's, 379 00:28:29.295 --> 00:28:30.595 really shown to, 380 00:28:31.215 --> 00:28:43.549 provide lots of use and value to members, whether it's just a simple welcome video explaining members about their new benefits or, welcoming them to the community, again, mentioning next steps for them to take. 381 00:28:43.850 --> 00:28:49.105 If you're embedded video here, it's a it's a really creative way and welcoming way to, 382 00:28:49.505 --> 00:28:52.485 to invite members in as soon as they log into their accounts. 383 00:28:53.825 --> 00:28:54.325 Lastly, 384 00:28:55.025 --> 00:28:58.225 this setting isn't actually in the membership plan settings. 385 00:28:58.225 --> 00:29:04.085 It's in the post settings for all the different kinds of posts, but you can choose the order 386 00:29:04.390 --> 00:29:09.690 that a specific posts tab is displayed on members profile pages. 387 00:29:09.750 --> 00:29:12.250 So, again, in the screenshot, that red arrow 388 00:29:12.710 --> 00:29:18.650 is pointing to the events tab on the specific members profile page. So if you go into the events 389 00:29:19.365 --> 00:29:19.865 post 390 00:29:20.405 --> 00:29:26.165 settings, you can choose what position the events tab is displayed on member profile pages. 391 00:29:26.165 --> 00:29:29.145 So in this example, events is all the way last. 392 00:29:29.365 --> 00:29:33.305 If you have a website focused specifically on events, 393 00:29:33.980 --> 00:29:37.840 you might want that tab to either be first before overview. 394 00:29:37.900 --> 00:29:46.320 Maybe you want it after overview, but you can choose to rearrange that order and move it up to, prioritize it and showcase the events that this member, 395 00:29:46.940 --> 00:29:47.840 has published. 396 00:29:48.145 --> 00:29:58.325 And again, this setting is available for all the different kinds of post types so you can reorder and rearrange and, and optimize these tabs based on your website's goals. 397 00:29:59.025 --> 00:29:59.745 Yeah. Exactly. 398 00:29:59.745 --> 00:30:03.970 Based on the website's goals and I actually see this a lot for sites that are photo rich. 399 00:30:04.130 --> 00:30:16.054 You know the members have photo albums, and we see a lot of wedding vendor directories on brilliant directories, and the first thing you wanna see obviously is the eye candy from the beautiful photographs that the vendors are publishing. 400 00:30:16.115 --> 00:30:21.495 So perhaps you wanna make the first tab not the overview tab, but one of the photo album tabs. 401 00:30:21.554 --> 00:30:24.134 Same thing could be said about a classified ads website. 402 00:30:24.754 --> 00:30:30.460 You know, just like, you know, if someone has an eBay account or something like that and they're posting lots of content. 403 00:30:30.840 --> 00:30:39.740 The first tab would probably be all the classified listings not necessarily the overview tab which would be extra information that the user would wanna see not the main information. 404 00:30:39.960 --> 00:30:42.700 But let me show everyone where they can edit this as well 405 00:30:43.255 --> 00:30:47.355 because these are post settings. They're not necessarily in the membership plan settings. 406 00:30:48.054 --> 00:30:51.035 So what you can do is if you go to content 407 00:30:52.294 --> 00:30:53.755 and edit post settings, 408 00:30:55.130 --> 00:30:58.190 And I'll just choose one of these, for example, the properties one. 409 00:30:59.690 --> 00:31:04.750 Perhaps you have a real estate site. So where you wanna go is the profile page design tab here. 410 00:31:05.770 --> 00:31:09.955 And you can see here the second option is the profile page tab order. 411 00:31:09.955 --> 00:31:12.535 And it goes from zero, that would be the first one, 412 00:31:12.915 --> 00:31:14.434 all the way down to 25. 413 00:31:14.434 --> 00:31:18.455 I haven't seen a site with more than 10 or so, but it goes all the way to 25. 414 00:31:18.755 --> 00:31:25.300 Now if you're not seeing it in the first order, the order is not correct, just make sure you don't have two with the same number. 415 00:31:25.760 --> 00:31:30.820 Because it might be throttling or toggling between the two that have the same number saved. 416 00:31:31.680 --> 00:31:39.465 But just in general you can go from zero to the higher numbers and that is the order that they will display on the member's profile page. 417 00:31:39.465 --> 00:31:43.965 So it just really depends on your site's goals, but that's another way to showcase better content. 418 00:31:44.985 --> 00:31:55.740 You kind of help the the member in that because you're presenting their best content there, and you help the visitor because they're on your site for mainly for a certain type of content and you're gonna give them give that to them first. 419 00:31:56.680 --> 00:31:58.540 One important note and 420 00:31:58.920 --> 00:32:01.740 I suppose a slight caveat with this setting currently 421 00:32:02.120 --> 00:32:07.715 is that because it's not currently in the membership plan settings, it's in the edit post settings. 422 00:32:07.715 --> 00:32:09.815 This applies universally. So regardless 423 00:32:10.115 --> 00:32:12.615 of what membership plan a member is 424 00:32:13.075 --> 00:32:17.335 in, the tab order will be the same regardless of the membership plan. 425 00:32:18.195 --> 00:32:22.520 Those were the five that we thought were the famous, but there are some honorable mentions, 426 00:32:22.980 --> 00:32:27.560 you can say here. Some bonus settings that really do add a lot of value, 427 00:32:28.340 --> 00:32:34.360 to your members and and what we feel can help separate your lower tiered plans from your higher tiered plans, 428 00:32:34.820 --> 00:32:35.320 demonstrating 429 00:32:35.700 --> 00:32:36.680 more value. 430 00:32:37.195 --> 00:32:42.575 One thing that's just really important that I think is overlooked is the redirect page after login. 431 00:32:43.195 --> 00:32:48.895 So by default when your members log in, they are taken to the member dashboard area. 432 00:32:49.115 --> 00:32:52.095 However, you are able to define a new page 433 00:32:52.850 --> 00:32:55.270 when members log in that they're redirected to. 434 00:32:55.490 --> 00:33:03.030 This could be a members only page, maybe that's why they're really logging into your site is to, you know, get that members only access to certain type of content, 435 00:33:03.490 --> 00:33:07.805 or maybe you're creating a portal where they get links to to multiple 436 00:33:08.265 --> 00:33:11.325 members only content pages, so you can create a portal page. 437 00:33:11.545 --> 00:33:20.045 Once they log in, they're taken to that page and then you provide you present them with the six or so links that take them further into your site, for the members only content. 438 00:33:20.210 --> 00:33:24.230 But when you're editing a membership level, it is the second input option here. 439 00:33:24.690 --> 00:33:27.350 And it's called redirect page after login. 440 00:33:27.490 --> 00:33:31.090 And again by default it's just the account home page, which is perfectly fine. 441 00:33:31.090 --> 00:33:34.455 That's probably good for the majority of people. But if you have certain, 442 00:33:34.775 --> 00:33:43.195 special circumstances on your site or a certain type of audience or or different type of members on your on your site, you might wanna take advantage of this. 443 00:33:44.295 --> 00:33:49.550 Number two, I think this one actually everyone is familiar with. It's the search results priority. 444 00:33:50.170 --> 00:33:52.670 But just in case you're not familiar with this, 445 00:33:52.970 --> 00:33:58.670 under the search visibility tab, there is a wealth of options here in settings 446 00:33:58.970 --> 00:34:00.590 to give certain members, 447 00:34:01.210 --> 00:34:06.034 more visibility on your site. And the first one here is the search results priority. 448 00:34:06.255 --> 00:34:08.034 So what this does is 449 00:34:08.335 --> 00:34:10.114 members of this membership level 450 00:34:10.574 --> 00:34:19.795 zero is is the most priority so it goes from zero to higher numbers but members that have a better search results priority will always display 451 00:34:20.210 --> 00:34:22.069 ahead of other membership levels 452 00:34:22.529 --> 00:34:23.329 on your site. 453 00:34:23.329 --> 00:34:33.170 So this is especially helpful for members that are paying to be on your site or who are special on your site or or a higher tiered membership level on your site. 454 00:34:33.170 --> 00:34:36.475 You definitely wanna give them more search results priority. 455 00:34:36.535 --> 00:34:43.495 And with that, they're essentially gonna get more visibility on your site, more inquiries if they're professionals trying to connect with, 456 00:34:43.975 --> 00:34:45.675 you know, clients or customers. 457 00:34:46.135 --> 00:34:47.594 They're gonna get more inquiries. 458 00:34:47.909 --> 00:34:50.069 So there if definitely is more value, 459 00:34:50.549 --> 00:34:54.730 for being in a membership plan with a higher search results priority. 460 00:34:55.670 --> 00:34:58.410 And there also, just to take this a step further, 461 00:34:59.430 --> 00:35:00.650 there is a setting 462 00:35:01.325 --> 00:35:04.704 for posts like jobs and coupons and events and articles 463 00:35:05.085 --> 00:35:08.545 that where this search results priority also applies. 464 00:35:08.605 --> 00:35:14.704 So they can get double, triple, quadruple benefit if they're posting content on your site as well. 465 00:35:14.930 --> 00:35:17.750 Let's just use the properties one as an example here. 466 00:35:18.850 --> 00:35:24.390 Under the search results design, because this this is related to their position in the search results, 467 00:35:24.770 --> 00:35:27.830 if we scroll down and go to the additional settings, 468 00:35:30.345 --> 00:35:31.485 here's the option 469 00:35:31.785 --> 00:35:34.605 respect membership plan search priority. 470 00:35:35.145 --> 00:35:39.245 So if you have a bunch of members publishing content for let's say events, 471 00:35:39.865 --> 00:35:41.645 if this is set to yes, 472 00:35:42.230 --> 00:35:47.770 then if you're searching for events on the site and it's going to respect the search results priority, 473 00:35:48.630 --> 00:35:53.849 it's going to put these members the members who have more priority it's gonna put their posts 474 00:35:54.405 --> 00:35:56.405 ahead of the lower tiered members. 475 00:35:56.405 --> 00:36:02.665 So this I think is the biggest value is the post because members can publish lots of posts as opposed to just having one profile 476 00:36:03.045 --> 00:36:03.765 on the site. 477 00:36:03.765 --> 00:36:12.079 So if you haven't utilized this or your site is is content heavy and you're not utilizing this you definitely may wanna consider this. 478 00:36:13.180 --> 00:36:16.380 Okay. Number three, and we talked about this actually, 479 00:36:16.700 --> 00:36:20.079 reviews today, the ability for members to accept or delete 480 00:36:20.619 --> 00:36:26.215 their own reviews. Now depending on your business plan, you may not want to to use this feature, 481 00:36:26.675 --> 00:36:31.095 but generally higher tiered members are paying to be on a site mainly for advertising. 482 00:36:31.315 --> 00:36:39.335 They are they get enough guff from sites like Yelp and you know, Google where they really can't moderate or control their reviews. 483 00:36:39.540 --> 00:36:43.000 So your site can work as an advertising tool for them. 484 00:36:43.460 --> 00:36:50.200 So with that said, if you provide them with the access and the privilege to accept and delete their own reviews, 485 00:36:50.660 --> 00:36:59.945 obviously they're gonna keep their best reviews and and remove the bad ones but their profile page works as a beautiful testimonial for their business and a wonderful advertisement 486 00:37:00.245 --> 00:37:00.905 for their 487 00:37:01.445 --> 00:37:03.385 business. And your lower tiered members, 488 00:37:03.765 --> 00:37:07.305 maybe they don't have that privilege and they're kinda stuck with the bad reviews. 489 00:37:08.200 --> 00:37:15.980 So just something to consider when you want to give your members a little bit more control over their profile page and really turning it into a high value asset, 490 00:37:16.440 --> 00:37:18.060 for their business or organization. 491 00:37:18.840 --> 00:37:20.300 And actually going into 492 00:37:20.600 --> 00:37:21.100 reviews, 493 00:37:21.915 --> 00:37:28.335 if you do have the VIP add ons club, we do have the reply to member reviews add on that allows members to actually, 494 00:37:28.795 --> 00:37:32.715 reply to reviews that have been left for them on their profile page. 495 00:37:32.715 --> 00:37:41.200 So that's another feature that you could provide to your premium members and hold back from your lower tier members to try to entice them to upgrade to a premium plan. 496 00:37:41.660 --> 00:37:46.240 And let me show everyone where this one is since we're doing a lot of show and tell today just quickly. 497 00:37:46.460 --> 00:37:48.960 This one is back in the membership plan settings. 498 00:37:49.565 --> 00:37:51.665 I'll head on over to edit one of these. 499 00:37:51.965 --> 00:37:56.785 And it's also under search visibility. If you scroll down there is a section for member reviews, 500 00:37:57.085 --> 00:38:01.025 and it's this option here, ability to accept and delete reviews. 501 00:38:01.660 --> 00:38:05.520 And then this one is an add on but members can reply to reviews. 502 00:38:05.900 --> 00:38:11.040 This is also a big one. Giving your members to reply to either negative or positive reviews 503 00:38:11.340 --> 00:38:16.875 gives them a voice, to react to the person who left the review. And again, this can be a, 504 00:38:17.355 --> 00:38:20.335 feature that you only provide to your higher tiered, 505 00:38:20.795 --> 00:38:22.155 membership plans or levels. 506 00:38:22.155 --> 00:38:26.415 So you might wanna consider the options here in the member review settings. 507 00:38:28.220 --> 00:38:31.339 Alright. We're almost done with the bonus list here. 508 00:38:31.819 --> 00:38:35.279 Number four on this list are the member search permissions. 509 00:38:35.420 --> 00:38:40.059 Now this one is more so if if if not all the the members on your site. 510 00:38:40.059 --> 00:38:43.785 For example, general users and things like that are searchable on your site. 511 00:38:44.505 --> 00:38:48.825 If you scroll down more in the search visibility, we do see the member search permissions. 512 00:38:48.825 --> 00:38:52.444 Now everyone always sees these like are these members searchable on the website? 513 00:38:53.145 --> 00:38:57.805 If they're absolutely not searchable you can just set them to no and all they're doing is creating 514 00:38:58.290 --> 00:39:01.510 a record of of themselves in your internal database. 515 00:39:02.130 --> 00:39:04.550 But if they are searchable in the public directory, 516 00:39:05.170 --> 00:39:07.590 you can take it further and you can select 517 00:39:08.050 --> 00:39:11.490 which other members these members can search for. So, 518 00:39:11.810 --> 00:39:13.670 right now I'm on a bronze plan 519 00:39:14.265 --> 00:39:18.525 and perhaps the only other person I can search for are silver plans. 520 00:39:19.065 --> 00:39:23.565 And I can't search for anyone else. I know LinkedIn uses this uses this a lot. 521 00:39:23.944 --> 00:39:27.404 Something similar where premium LinkedIn plan plans. 522 00:39:28.400 --> 00:39:32.820 You have to pay to get more access to different to view different types of users. 523 00:39:33.840 --> 00:39:34.340 So 524 00:39:34.800 --> 00:39:39.860 you may or may not need this functionality but it is here and the logic is here. 525 00:39:40.000 --> 00:39:41.780 Here another example is 526 00:39:42.204 --> 00:39:44.785 employers searching for employees. 527 00:39:45.805 --> 00:39:50.765 Perhaps employers can't search other employers but they can only search employees and vice versa. 528 00:39:50.765 --> 00:39:54.540 Perhaps employees can't search other employees but they can search 529 00:39:54.860 --> 00:39:55.360 employers. 530 00:39:56.220 --> 00:40:00.060 So those are just a couple scenarios where this setting might come into play. 531 00:40:00.060 --> 00:40:04.080 And obviously, the more you can search, the more you can see and find. 532 00:40:05.180 --> 00:40:10.515 And lastly is choosing whether to show banner ads on listings or not. 533 00:40:10.674 --> 00:40:14.775 So you might be using banner ads around your site. You might be promoting 534 00:40:15.154 --> 00:40:18.934 internal pages on your site with the banner ads. They could just be Google AdSense. 535 00:40:19.635 --> 00:40:23.894 But something to offer your higher tiered plans is that they'll have an ad free 536 00:40:24.300 --> 00:40:33.760 profile page, whereas your lower tiered members, you might display Google ads and things like that on their page, which could really distract and take away from from their profile. 537 00:40:33.820 --> 00:40:36.000 So let me show you where that is. 538 00:40:36.675 --> 00:40:43.895 That's gonna be under additional settings and there are a wealth of settings here for the member profile page, the members profile page. 539 00:40:43.955 --> 00:40:47.255 And over here we can see show banner ads on listings. 540 00:40:47.795 --> 00:40:49.335 If you set this to no, 541 00:40:50.010 --> 00:40:52.990 the banner ads that you create in your design settings 542 00:40:53.290 --> 00:40:56.350 will not display in their sidebar, their header, their footer, 543 00:40:56.650 --> 00:41:01.390 anywhere on their page. So they have a little bit more of a professional look and it's unobstructed 544 00:41:02.170 --> 00:41:07.455 from any ads showing on their profile page. So your higher tier members, depending on your industry, 545 00:41:08.075 --> 00:41:08.735 may appreciate 546 00:41:09.035 --> 00:41:10.895 that more elegant profile page. 547 00:41:11.595 --> 00:41:14.175 Alright. Let's take it to you guys now. 548 00:41:14.555 --> 00:41:15.275 We have, 549 00:41:15.755 --> 00:41:18.240 we have our good friend, Franco. How you doing, Franco? 550 00:41:18.540 --> 00:41:21.440 Hi, Jason. I'm doing well. How are you guys? Excellent. 551 00:41:21.820 --> 00:41:23.360 How'd you like the webinar today? 552 00:41:23.660 --> 00:41:26.720 Very informative as always. What I would like to know 553 00:41:27.180 --> 00:41:30.855 is about the email function that you spoke earlier about, 554 00:41:31.494 --> 00:41:34.234 that allows you to moderate the reviews. 555 00:41:34.535 --> 00:41:36.875 Now if you have your setting where 556 00:41:37.255 --> 00:41:40.395 your member is actually the guy that moderate the review, 557 00:41:40.775 --> 00:41:42.155 in the new email thing, 558 00:41:42.775 --> 00:41:48.580 will he get an email automatically when someone did a review on his business? Yes. 559 00:41:48.580 --> 00:41:50.360 So that's a great question, Franco. 560 00:41:50.980 --> 00:41:56.680 If the member is the one that has the privilege and access to accept or delete their own reviews, 561 00:41:57.540 --> 00:42:07.075 upon receiving a new review, it the review will be set to a pending status and the member is notified saying that there's a new review for them to to review or moderate. 562 00:42:07.075 --> 00:42:10.535 And then once the member is logged in to their dashboard area, 563 00:42:10.915 --> 00:42:14.935 they can click on accept or delete the review when they have that, privilege. 564 00:42:15.410 --> 00:42:18.790 Okay. So because in your example, it seemed like 565 00:42:19.170 --> 00:42:24.290 the owner of the site has to go and log in and and approve or whatever the case might be. Yeah. 566 00:42:24.290 --> 00:42:25.330 So that's a great question. 567 00:42:25.330 --> 00:42:33.015 So one of the options is that the admin or owner of the site must approve all the reviews that are submitted through the site. 568 00:42:33.155 --> 00:42:39.415 When that is the case and it is not the member accepting and approving the or and deleting the reviews, 569 00:42:40.355 --> 00:42:43.815 then the owner of the website is notified upon, 570 00:42:44.275 --> 00:42:45.575 a new review submission. 571 00:42:46.200 --> 00:42:54.859 And from there, you can log in to the admin dashboard, and then you can proceed with reviewing the review, and then deciding if you wanna delete it or accept it, 572 00:42:55.560 --> 00:42:57.099 from that from that point. 573 00:42:57.400 --> 00:43:00.460 Okay. Okay. That answers my question. Thank you. Thank you, Franco. 574 00:43:01.005 --> 00:43:05.404 Alright. Good stuff. Thank you so much for an amazing webinar. I saw more hands up. 575 00:43:05.404 --> 00:43:07.005 We're we're unfortunately, we're out of time. 576 00:43:07.005 --> 00:43:12.704 If we didn't get to your questions today, please please ask them in the Facebook group, and we'll try to get to you there. 577 00:43:13.190 --> 00:43:15.850 Thank you David for putting together this great presentation 578 00:43:16.550 --> 00:43:19.750 on the top five overlooked membership plan settings. 579 00:43:19.750 --> 00:43:22.410 Always good to get a refresher course on those things. 580 00:43:22.790 --> 00:43:25.685 Lots and lots of BD lap updates on the way. 581 00:43:25.685 --> 00:43:29.465 I'll be sure to post some in the Facebook group and perhaps do a Facebook live 582 00:43:29.845 --> 00:43:33.225 in the coming week on some of the newer features that are coming out. 583 00:43:33.445 --> 00:43:39.840 And as always, again, if we didn't get to your questions or you have questions after the webinar, you can go to brilliantdirectories.com 584 00:43:40.080 --> 00:43:42.740 forward slash Facebook and join us there. 585 00:43:42.880 --> 00:43:48.480 On behalf of myself and David and the entire Brilliant Directories family, thank you for joining us today. 586 00:43:48.480 --> 00:43:51.300 Have a great day and a brilliant week. Take care, guys.