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Alright, guys. Let's have some fun and dive right into it.

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Welcome to another edition of Webinar Wednesday, the last webinar this February

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2022.

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It's great to be with everyone here today. Hope you guys are all doing well.

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If this is your first time joining us, welcome.

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I'm Jason there on the left, and we're lucky to be joined by David Rocklin,

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the digital strategist and so much more here at Brilliant Directories.

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David, thanks for taking the time to help us out and joining us in the webinar.

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Hello, everybody. Great to be back with you for another webinar Wednesday.

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We got a really interesting

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tip of the week coming up on how to increase your website's credibility and some actionable steps that you all can take.

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So really looking forward to that. Yeah. I'm excited, for this one.

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I think everyone will be able to take some actionable steps after today's tip of the week.

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And, also, if you're not already part of our Facebook group, I do encourage you to join.

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It's a really great place to keep in touch in between

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webinar Wednesdays. You can head on over right now to brilliantdirectories.com/facebook,

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click on the blue join button, all are welcome.

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And it's a great place to ask questions, lots of constructive and productive conversations are happening in there on how to use some of the features built into BD

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or some strategies on how to grow,

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and cultivate your community. So if you're not a member, I do hope to see you there.

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Brilliantdirectories.com/facebook.

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And for those of you joining us for the first time, welcome. I do see a lot of new names,

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here today.

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A webinar Wednesday is a great way for us to not only keep in touch with the community, but, you know, every week, we're launching some new features, and it's a great way for us to share some of those new features

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and how they can help you grow

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your community.

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So we'll touch on topics such as how some of these features can help you increase traffic,

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convert visitors,

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to members, which is partly what the tip of the week is today,

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and some other things like generating leads, improving your website's flow and navigation.

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If you have any questions on these topics or anything about your membership website,

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please save them and we'll do our best to get to as many questions as we can in just a little bit later in the webinar.

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Alright. And let's jump in to the lab updates.

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It's webinar time, so that means, some new and upcoming features we can share with you guys.

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The big announcement in the Facebook group was the member credit system is now officially released.

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We got a lot of good feedback

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on the initial phase that was released and some ideas and suggestions

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for

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future,

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release future features to add in to this add on.

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And what this add on does is it allows you to manually add credits to your members.

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So maybe you wanna prevent, like, a cashback refund,

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but you can, you know, just give them website credits and those will be used

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towards their next next purchase on

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your website.

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We do have a short video here on how this, add on works.

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And just out of curiosity, I'm gonna lower everyone's hands.

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Maybe just raise your hands if you're using this add on, if you already have it or you're looking forward to using some of the features of this add on.

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Maybe we can unmute your microphone and you can let us know, what you like about this.

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Steven, do you mind if I unmute you there? Can you hear me? Yeah. How's it going, Steven?

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Outstanding.

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So tell, is this an add on you've been looking forward to or or plans actually the guy when you mentioned this a couple weeks ago.

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I,

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Facebook messaged you

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about this was a great idea and I wanted to be able to buy you know, you had given, I think, three different avenues of giving these to the customers.

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But I think it's great, you know, if you want to sell stuff on your site for $2.99

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3 point 9 9 dollars 4 point 9 9 dollars this

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would be a much better deal. And you could get them to buy larger amounts, you know, give

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them a $70 worth of credit for $50. You know, I think there's many options. It's very exciting.

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Great option. Absolutely.

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Alright. Thank you so much for sharing,

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Steven.

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Alright. Yeah. Lots of use cases. We're excited to see what the community does with this add on.

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Something else that's been released is related

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to the webhooks, the ability to send your BD data, into platforms such as Zapier, Pabbly, or Integrately.

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There's two new webhooks. We're slowly releasing more and more of these.

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Now you can when a member changes their plan or upgrades or downgrades from within their member dashboard,

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you can trigger a webhook event when that happens.

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Or if a member cancels their plan from inside their member dashboard,

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that can trigger a webhook event as well. Let me quickly show you guys,

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where that is.

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So this would be in the developer hub.

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And now we have,

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a good number of, different webhook events, that can, that you can trigger, and turn on

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from forms that are submitted, like the contact us form, the member review form, and the newest ones are down here when a member's plan is changed or a member's plan is canceled from inside their member dashboard.

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You can enable this and then sync that data with Zapier and any other third party application that you use.

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And when I say inside the member's dashboard, let me, show you exactly what I'm referring to as well here.

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Let me log in as a sample member here.

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Okay. Great. So, we're logged in as a sample member here. So when a member changes their plan,

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you decide what plans are available to upgrade or downgrade to, in the membership plan settings.

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But when a member, changes their plan upgrades or downgrades, etcetera,

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this can trigger a webhook event.

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Or buried a little deeper, for obvious purposes,

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when a member cancels their account. So if they go to manage account

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and they click on close my account

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and, they proceed with yes, close my account and it cancels their account, this can trigger a webhook event as well.

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Obviously, by default, you as the admin are always notified of these,

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events that happen, but if you wanted to sync that into Zapier or another tool like that, now you can do so.

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Alright. And some things coming soon. This one is related to the form manager.

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We

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all may be familiar with the form manager and editing a form, maybe changing the name of an item in one of the forms.

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Coming down the line, this was a suggestion from a previous webinar, having an alternate field label based on the display views.

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So what that means is, let's say you're editing the form that your members fill in when they're adding their contact information.

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Maybe you have

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a field that you create saying what is your favorite color.

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So from the members perspective, we want to ask them what is your favorite color, But on their public profile page, we want it to say member's favorite color.

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So that's where you can have two different labels based on the display view.

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In that case, it would be the input view when a member is inputting the data

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and the display view when when it's public on their profile page.

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So that's coming down the line soon.

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Also a new form field type, price input field.

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So you know when you're creating a form, you can have a single line text input, multi line text input, you can have check boxes or select drop downs.

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There will be a new field type called price input field and that'll match the currency format on your site.

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So, if you have a form and you want someone to input a price for something, it'll follow the currency format of your website.

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New add on coming down the line. This one has been going back and forth with QA.

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There's just a lot of security considerations that were taken care of,

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but the ability to upload files with your forms. So if you want people to add images or PDFs,

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when they're filling out a form,

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on your site could be a custom form or a default form that you edit, they will soon have the ability to upload files.

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You can add those field types into the forms.

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Again, we're just making sure that it is safe and secure for your websites first.

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And now that the member credit system add on is coming down the line, we do have a few phase two items that

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are also going to be released, in the coming months.

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One of them that is coming sooner than later is the ability to search members who have a positive balance of credits on your website.

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I can show you an example of where that's going to be.

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So, on the search members page in your admin area, you can search under transaction types and you'll have an option here.

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This isn't released yet. When it's coming out soon, searching members who have credits available.

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And then with that, you can create smart lists or just get a sense of, how many how many members have credits on your site.

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So that's coming down the line soon.

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And another webhook event that's coming soon is, triggered when one time purchases are completed on the site.

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So,

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a

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single lead, a single paper post, or a single digital product, this can also trigger a webhook event, that you could send into Zapier,

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and other solutions like that.

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And also coming down the line, lots of small patches, security updates, stability, speed, lots of things that start with the letter s, and tons more.

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A lot of them are based on your suggestions when you email the support team or post something in the Facebook group.

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So you guys are all awesome. Definitely appreciate,

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how you're helping to shape the platform to be better for everyone.

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I see, Ryan, you have your hand up.

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If you wanna raise your hand again, maybe you have a comment or a question about some of these new and upcoming features coming down the

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line. Ryan, I'll go ahead and unmute your mic there. Hey. Great. Thanks. Good evening, Jason.

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I had a quick question on the webhooks thing for the upgrade.

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Thanks for, taking that one and splitting it out so we can do the, you know, initial sign up and upgrade separately.

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But the question I had on that was, what's sent on that webhook for that?

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Obviously, when they initially sign up, you've got a bunch of feature rich information in that form submission.

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What is on that for the upgrade?

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Does it throw in the the data that's kind of already in there for a sign up, like subscription ID, name, email, that kind of stuff?

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Or Yeah. That's a great question. So it's gonna include several pieces of data.

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One is the member's information, their user ID, their email address, and then it will include what their previous,

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or their current

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membership plan was, prepaid,

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the subscription

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ID and name, and if it's paid what they were paying and the the cycle like monthly or yearly,

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and then the same thing on what their new plan is.

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And it's gonna say free or paid and then if it's paid,

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the the price and the cycle like monthly or yearly as well as the subscription ID and the name of the subscription plan.

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So it's it'll be pretty robust there. Okay. Great. Yeah.

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I just didn't know because it wasn't a natural form. I wasn't sure it was included. Appreciate it.

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Gotcha. Sure thing. Good question there.

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I'm excited to see people are gonna be using that. So, yeah, lots of updates here. Super exciting.

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More and more, coming down the line. And that leads us to the tip of the week.

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I'm really excited about this one.

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Lots of fun, and I think everyone will be able to take a little bit of something away, from the tip of the week this week.

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David, if it's okay, may I pass it over to you on how to showcase 25 and more company stats and data to boost your website's credibility?

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Absolutely. So we've talked a lot about credibility

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in many of the previous webinars,

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but we primarily focused on established websites. You know, it's always hard for brand new websites

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to showcase

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some level of credibility and to establish a level of trust with their users and website visitors.

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So, this presentation,

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should be pretty useful for the majority of website owners out there.

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Whether you have an existing website that's been around for a while or you're just starting a new one, we went ahead and kind of split up some ideas in here, depending on which stage your website is at.

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So figured we'd start off by talking about why credibility is important.

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This is probably pretty intuitive to the majority of you, But the very first question that website visitors will have in the back of their mind when they're coming to your website is, can I trust this organization?

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So our overall goal here is to answer that question for our website visitors with a definite yes.

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Our organization, our website can be trusted.

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Now the credibility of your brand does have a direct impact on your bottom line, the ability to sell memberships, generate leads,

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sell content if you're charging for that, all of that.

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Everything having to do with, with your website credibility plays a major role in all of that.

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So we wanna make sure our users and our website visitors are comfortable enough to join our website, to do business with us, to, enter in their credit card information if you're gonna be charging them for their membership,

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for paying for leads, paying for posts, all of that sort of stuff.

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So we wanna create a website that shows that our business or organization

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is trustworthy.

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And we want to do that by showing our users how far we've come and how far we still have to go, how we're growing, how we're progressing,

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and how the wheels keep spinning within our organization and on our website.

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Yeah and also credibility

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if you do all these things it increases your credibility

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and credibility increases the perceived value

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or potential experience or benefit people can gain

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from joining up with your organization. So

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credibility also

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helps with perceived value and perception and I think that takes us into the next slide here right David?

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Absolutely. Perception a great segue into this slide.

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We figured we'd go into exactly what credibility

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is. So, there was a presentation put out by doctor PJ Fogg from Stanford.

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He basically summarized credibility,

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in terms of web credibility, specifically

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as perceived trustworthiness

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in addition to perceived expertise.

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So how trustworthy

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website visitors and users

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perceive our website to be and our organization,

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as well as what level of experience, expertise, authority in our industry

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we appear to have. So there's four types of credibility

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that, this presentation laid out. First one was presumed credibility.

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This is basically just general assumptions that we typically make.

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So for example, a Gmail email address that's listed maybe on your contact page,

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that's gonna appear to be a lot less credible than a company email address actually on your website's domain, sharing the same domain name with your website.

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Or another example, if you have a nonprofit,

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having your website on a .org domain

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might appear to be more credible than on a .com domain.

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So those are just some general assumptions that we would make.

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Second form of credibility, reputed credibility.

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This comes by way of somebody who's viewed as an authority figure or somebody with an immense level of credibility within our target industry or our niche.

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For example, general example here, Oprah's book club and the products she recommends, those recommendations go a long way in increasing the sales of those books, those products.

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Another one would be the New York Times bestsellers list.

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Or, for example, if your target industry or your niche is

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business growth or entrepreneurship,

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You know, maybe a shout out from somebody credible like Kevin O'Leary, mister wonderful, or,

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anybody any of the other sharks from the Shark Tank TV show. That would be reputed credibility.

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Number three, surface credibility.

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This is simply just based on our first impressions

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of interacting with, in this case, our website.

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So, a website with good messaging, good organization,

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high quality images,

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that's going to appear to be a lot more credible

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than a confusing disorganized

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site with low quality images.

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And finally, earned credibility.

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This is credibility that takes some time to build, but it comes by way of users actually experiencing

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and using our website.

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So,

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a member who has a phenomenal experience on our website, if they have any problems, we're able to solve them quickly.

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They signed up for,

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specific benefits, and they're getting those benefits, and they're actually seeing the value, from it.

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That's earned credibility versus somebody who has a poor experience on our website.

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We're gonna probably end up losing credibility in that case.

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So those are the four different types of credibility that we kind of wanna keep in mind

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as we're making changes,

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additions, updates

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to our website. What kind of language we're using on the website,

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all of that sort of stuff. And just just to clarify, these don't happen in these steps, everyone.

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All this happens at the exact same time in real time.

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The pres if somebody's visiting your website,

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your domain name, like David mentioned, the.org versus the.com versus the.net,

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those things can affect our presumed credibility

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towards the site.

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The reputed credibility is maybe they were referred by a friend.

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So getting someone else's

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referral to your site,

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or maybe they saw a commercial or an ad or they found you on someone else's website, that can help with your repeater credibility.

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The surface credibility is how your website looks when they first come to your website.

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And then the earned credibility,

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in one second people are already interacting with your website.

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You could have pop ups on your site. Are those good pop ups? Are those annoying pop ups?

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So that you're already creating an experience the moment someone comes to your site.

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So all these things happen

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together in real time it's not like a step by step thing that happens with these types of credibility so keep that in mind

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excellent mention there yeah there's there's no specific step to that they all those forms of credibility do happen at the same time So like I mentioned, we went ahead and we put a list together, and we split the list up into things that you can share and and mention on your website

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that, would really be more useful for brand new websites.

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And then for more established websites, ones that have, some data and some hard numbers, some really good KPIs, key performance indicators that they can share with their,

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website visitors and their prospective members.

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We've went ahead and segmented those elements out as well.

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So, I think for experienced websites, you can probably take a little bit from both of these lists.

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For brand new sites who don't really have, too much data behind them to share and and hard numbers and everything, I think this first list would probably be most useful.

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So I'll go through these kind of quickly because we do have some examples to show you after this.

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But some very basic things

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that we can, list on our website to help increase credibility from the beginning for new websites who, who haven't really got the ball rolling yet is to list a physical street address.

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This kind of lets people know even if, you know, they're not gonna send you mail or anything.

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It lets them know that that you're not just hiding behind a website online, that there actually is something physical behind it.

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And if you don't have an office space or anything like that, you can even get a PO box.

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Another one is to have a highly visible phone number.

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Again, people might not be calling you, but at least it gives them,

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a sense of kind of trustworthiness that if they do have a problem, they can pick up the phone.

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They can actually speak to a real person

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rather than, again, kind of just dealing with a faceless,

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website.

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Another one is to embed a live chat for visitors.

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This kind of goes hand in hand with the phone number.

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But if they do have some questions or they're not sure how to do something, at least they can connect with a real person who's willing and able to help them out.

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Another one, display your professional affiliations and memberships.

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So this would have to do more with the niche or the target industry that,

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that you're operating within.

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But if there's any sort of associations

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or other sorts of groups that you're a part of, drop those logos, you know, maybe in your website footer or something like that.

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If you're listening to the Better Business Bureau, maybe include, their logo down there in your website footer or something like that.

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As I mentioned, put a face to your business.

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People wanna know that they're not just dealing with some faceless website with people who maybe just set it up and kind of aren't, actively managing it.

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So, you know, maybe take one of your headshots,

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include it on your about page, add a little message from from the president, the cofounder,

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whatever your your title is.

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This way people know who is actually behind it, and they're able to form a connection with a person

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rather than just another website.

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Going along with that, if you have any team members,

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you can include

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pictures of them, their names, maybe a little bit about them, what kind of experience they have in the space.

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You could also list the year you were established or founded.

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If this is a brand new website, that might not be totally impressive.

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If you've only been around for, you know, a few months or or a year or something like that.

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But what you can do,

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if you do have a team of people, you can mention the years of combined experience that you have.

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So maybe it's just two of you starting this website.

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Maybe you both have fifteen years of experience.

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You can see that the founders of of this community, of this website have combined thirty years experience

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in this specific niche, this specific industry.

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Or, again, if it's just you, maybe you've been in this industry

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for your entire career, maybe you have forty years of experience.

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You should certainly list that.

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It shows that you, that you're credible, and you know what you're talking about, and and you know how this industry works.

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You can also tell your story on your about page.

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Again, that goes kind of hand in hand with, with letting people know who the founder is of the website or or the team behind it.

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Also, highlight any news or press that you may have.

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You know, if you reach out to any news organizations or blogs or anything like that, they happen to write an article about you,

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list their logo on your website that links out to the article written about you.

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Or if you're paying for press releases or something like that that get picked up by

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local news websites or anything like that, you can include the those logos on your website even if it's a paid press release.

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If people are mentioning your new community, maybe on forums somewhere on Reddit, maybe some review sites,

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if they're negative reviews, you

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actually behind the website and behind the community who cares.

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And especially if it's positive as well, you wanna reply to those as well.

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Thank them for for taking the time to talk about your website or your community.

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What you can also do is you can offer some sort of satisfaction guarantee.

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Maybe if you're only charging for memberships, you don't have any free options, maybe you want to offer some sort of satisfaction guarantee where if they're not getting what,

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they anticipated out of their membership,

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You know, that you give them a no questions asked refund or something like that

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to try to get people signed up on your website initially.

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And then, lastly, what you can do

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on your about page, again, this goes hand in hand with explaining a little bit about people behind the website and the community is sharing your values and commitment.

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This, again, lets people connect more with an actual person,

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somebody who they share values with rather than just a faceless website, you know, another one of the millions of websites out there online.

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This is a really really great, list David.

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It's, before the the webinar we were putting this together but you added a bunch more here and I'm sure there's tons more.

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It's it's finding the hidden gems,

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or the intangible things that make your company or your brand awesome and sharing that on your website,

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with your visitors. So you can get really creative.

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These are some really good obvious ones here, David.

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And I think, a little later in the webinar, we can hear from some of the attendees on on what they think and what they're doing as well yeah I think the main thing for brand new websites

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is your goal is going to be to connect with people emotionally because you don't have those hard numbers those statistics

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behind you to back up your claims you're you're gonna wanna create some sort of emotional connection with

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them. Right.

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I always say, like, especially when you're starting out brand new, you wanna get people behind your mission,

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behind your cause.

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You wanna establish what your commitment is, how you're doing new things, for the industry that you're serving or why you're different,

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and why people should give you a chance or rally behind you and give you a shot. Absolutely.

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So moving into some KPIs,

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key performance

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indicators

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for established websites to share.

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So this is where we get into some of those hard numbers, that data, those statistics that you can share with website visitors to actually back up your claims that you do have credibility and authority in your target demographic, your niche, your target industry.

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So the first one

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mentioned flat out the total number of registered users or members you have.

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You could also mention your daily or monthly website visitor count. You know, maybe if you have

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several hundred daily website visitors,

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maybe you'll want to mention your monthly website visitors.

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That way, that number is in the thousands. It looks a little bit more impressive.

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You could also include your total email subscribers, total page views.

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It kind of adds a sense of social credibility, where

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if other people are using your website, you have registered members already.

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You have people who aren't registered, just website visitors coming to your website to see the content that's on your website, to connect with your members, all that sort of stuff.

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It gives people

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a sense that you do have some actual authority

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in whatever space it is that you're in, and it makes it more comfortable and easier for them to sign up with you and give you their information

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if they know that other people are trusting you as well. So average profile views,

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number of monthly searches,

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you can include these numbers to, to persuade

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website visitors to to sign up on your website and create a listing,

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if they know that existing listings on your website are actually getting traffic and traction and views and everything like that.

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You can also include social media followers,

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total leads matched.

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Again, this just adds to a sense that other people are trusting you, and that just adds to your credibility.

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It it the bigger following that you have and the more users that you have.

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So if you can share those numbers, that will go a long way.

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Another really impressive number, if you can get this, is if you're selling leads or distributing leads to your members

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for them to gain more clients, customers, business, whatever it may be.

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If you can get some sort of sense of how much revenue has been generated from your members based on the leads

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that you've generated and distributed to them,

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that would be a terrific number to share because that shows that

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your professional members

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are,

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actually benefiting big time from their membership on your website, that they're actually able to cultivate new customers and new clients

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from your website.

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What you could also do is get some user generated content statistics.

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So if your members are publishing content on your website, see how many views those pieces of content are getting on your website.

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You can

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also tally up your total website comments if if you're, utilizing the, the community comments

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add on on the website. You can tally that up.

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That kind of goes in line with the social media followers. It lets people know how much

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interaction is going on within your community.

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User testimonials go a huge way, especially if you can get a photo

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of the member or the user who who gave you a testimonial. If It's a registered member on your site.

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They probably have a profile photo on their listing, so you can grab that. But, again, having

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photos of actual faces of people, it allows new visitors to your website to be able to actually connect with a person.

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Again,

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endorsements from industry leaders, this would go,

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back into

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the reputed credibility that that we talked about.

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If, if you have an established website and you're able to get a shout out or a testimonial from an authority figure within your

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target industry or your niche, that will go a long way.

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And then lastly, displaying any awards, badges, accolades, recognition

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that you've gotten for the the service that you've done for your community and,

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anything like that. So these

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are elements to add to your website probably if you've been around for a while.

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Brand new websites, again, you'll wanna connect more with website visitors on an emotional level.

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Whereas if you've been around for a while, you'll still want to have those emotional connections on your website to connect with new visitors,

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but you can back up those emotional plants

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with these,

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key performance indicators.

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And actually taking a second look at this, David, this is exactly the type of information you put inside of a media kit for potential advertisers to get a sneak peek about.

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So if you're gonna make a deck that showcases your website, your demographics,

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these kinds of stats and probably some more are exactly what potential advertisers,

401
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off on your site would wanna see, and it would,

402
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determine what the, the price for the advertising on your site would be as well based on the eyeballs and and, activity and things like that.

403
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So also, as David mentioned, we do have, some examples on a demo site we created.

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We could see how, some of these, key performance indicators

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and, some of these items can be viewed on a website, how you can display them.

406
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So let's take a look at that together.

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We have three pages that we can try.

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I think let's start on this page here, and we'll show just some general

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single elements and then we'll show some previous pages that we had from other webinars that are more comprehensive

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cool and we just stack these on the same page just

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so we can show them one 1 x 1 but you can sprinkle these around your website.

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You can have a couple on your home page,

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a few on your about us page,

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even have a message from the founder on top of the pricing options on your site, like full transparency.

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We welcome you to choose a plan below. We're here for you, you know, give that confidence there.

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So in this example, we've just stacked them on top of each other, but feel free to sprinkle these on some of the informational pages on your site and your home page.

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So unless you take it away, David, why don't you just give us a quick overview of what we're looking at here as we scroll down the page.

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Yeah.

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So on this page, all of these elements were made pretty quickly with just the standard draggable content blocks,

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that we have in the web page editor.

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So this first one, just some

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quick stats,

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and numbers to share with website visitors. You've probably seen this a lot on some modern websites,

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but you can instead of just sharing individual numbers, you can kind of group them up like that and put it on your homepage.

425
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Next up, we have a, simple testimonial.

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Again, you'll really want to use a, a photo of an actual person if you're able to get it.

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That will allow website visitors to actually connect with them on a more personal emotional level.

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Then the next section,

429
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again, this goes back to listing

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any news websites that your website might have been listed on. Again, if you pay for

431
00:31:15.755 --> 00:31:21.935
a press release that gets picked up by, like, a local news website or anything like that, you can certainly include that here.

432
00:31:21.995 --> 00:31:28.975
You can just list the, news organization logos and then just link those out to, whatever the article that the press release was,

433
00:31:29.355 --> 00:31:30.815
that's hosted on their site.

434
00:31:31.250 --> 00:31:33.910
This next one is a newsletter

435
00:31:34.370 --> 00:31:34.870
CTA.

436
00:31:35.490 --> 00:31:39.750
This kind of mixes the two concepts of the emotional connection

437
00:31:40.130 --> 00:31:42.630
with being backed up by some data.

438
00:31:42.770 --> 00:31:49.965
So grow your knowledge is is the headline here, trying to connect with the website visitor on more of an emotional level.

439
00:31:50.105 --> 00:31:52.365
And then we have joined 30,000

440
00:31:52.425 --> 00:31:53.645
other industry professionals,

441
00:31:54.345 --> 00:32:00.345
to kind of back up the claim that that we're, we're an authority within our space, that 30,000 other people trust us.

442
00:32:00.345 --> 00:32:02.880
They're getting their news from us, things like that.

443
00:32:03.760 --> 00:32:04.660
And then lastly,

444
00:32:05.040 --> 00:32:06.260
message from the founder

445
00:32:06.640 --> 00:32:07.140
with,

446
00:32:07.520 --> 00:32:12.000
again, a photo of you. If you're comfortable doing that, I think this will go a long way.

447
00:32:12.000 --> 00:32:13.220
This lets people know,

448
00:32:13.600 --> 00:32:15.860
who's actually behind the website and the organization.

449
00:32:16.640 --> 00:32:18.855
And then we have just some two buttons out there,

450
00:32:19.255 --> 00:32:22.934
that will link out to if you have a mission page, you can link out to that.

451
00:32:22.934 --> 00:32:28.794
And if you have a team page, see the rest of the people behind the website or the organization, you can link out to that page.

452
00:32:29.255 --> 00:32:32.535
This is really cool, David. Like what you've done here. Some of them have calls to action.

453
00:32:32.535 --> 00:32:35.809
Some of them keep them clicking. Actually, I didn't see this before either.

454
00:32:36.269 --> 00:32:42.610
So not only can you give them an emotional message, but then you can draw them further and deeper into your,

455
00:32:42.990 --> 00:32:46.610
your company's commitment, your mission, and who the people are behind,

456
00:32:47.149 --> 00:32:47.890
this enterprise.

457
00:32:48.515 --> 00:32:53.235
And then just one quick thing if we scroll back up to the top here, you guys are in control of your site.

458
00:32:53.235 --> 00:32:57.735
You can cherry pick the best stats that you have to present and display,

459
00:32:58.275 --> 00:32:59.955
and put them on your website.

460
00:32:59.955 --> 00:33:06.169
So you can pick and choose what would present best and display best to visitors on your site.

461
00:33:06.470 --> 00:33:08.549
And sometimes it might not be solid numbers.

462
00:33:08.549 --> 00:33:12.970
Maybe you wanna use percentages like, you know, month over month growth of of members.

463
00:33:13.190 --> 00:33:15.769
Instead of doing numbers, go by percentages.

464
00:33:16.070 --> 00:33:16.309
And,

465
00:33:16.985 --> 00:33:35.530
and then you could use that kind of data as well so just a thought there but let's say we clicked on one of these links here like meet our team, we did have another page right Dave here so this is a page that we had from a previous webinar that we built out with, I believe this was with draggable content blocks as well as the

466
00:33:35.910 --> 00:33:40.490
hero section here. But if you take a little bit of extra time to kind of customize

467
00:33:40.870 --> 00:33:41.370
the,

468
00:33:41.750 --> 00:33:47.245
the default draggable content blocks, you can really make the layout your own, really make it stand out.

469
00:33:47.385 --> 00:33:50.425
And so this is just kind of a sample teams page here that we have.

470
00:33:50.425 --> 00:33:54.125
I believe we have some other stuff down below about, like, yeah, core values.

471
00:33:54.425 --> 00:33:55.885
If you can include a video

472
00:33:56.185 --> 00:33:57.965
of you speaking about the organization

473
00:33:58.265 --> 00:33:59.250
or a video test

474
00:34:00.210 --> 00:34:02.950
anything like that. Videos work great to add credibility.

475
00:34:03.970 --> 00:34:07.110
Below that, some more stuff about core beliefs and values,

476
00:34:07.490 --> 00:34:08.550
kind of what the organization

477
00:34:08.929 --> 00:34:12.870
stands for. And then I believe under that, we had another call to action.

478
00:34:13.434 --> 00:34:15.434
Yeah. Wanna grow your business? Let's get started.

479
00:34:15.434 --> 00:34:19.214
So here, wanna grow your business that connects with people emotionally.

480
00:34:19.835 --> 00:34:26.760
Again, if your website has been around for a while, you already have some registered members, you could say something like join, you know, 30,000

481
00:34:26.760 --> 00:34:27.580
other professionals,

482
00:34:28.360 --> 00:34:29.900
join today, something like that.

483
00:34:31.320 --> 00:34:33.500
And that's great. And these are all things that,

484
00:34:33.800 --> 00:34:39.980
new sites starting out can add, to, again, either their home page or their mission, commitment page, promise page,

485
00:34:40.404 --> 00:34:44.164
whatever it might be. And then we had one more page just as an example.

486
00:34:44.164 --> 00:34:46.904
This was also from a previous webinar. Right, David?

487
00:34:47.284 --> 00:34:48.744
Yeah. This one is basically

488
00:34:49.125 --> 00:34:53.065
I guess you could classify this as a mission page or like like a mission statement.

489
00:34:53.699 --> 00:34:59.000
Again, this was made with the draggable content blocks and and then the hero section at the top here.

490
00:34:59.700 --> 00:35:08.200
But again, if you just take a little bit of extra time to, to kind of customize those those draggable content blocks, really make it your own, add some high quality images.

491
00:35:08.595 --> 00:35:11.075
This page actually would have benefited a lot from,

492
00:35:11.475 --> 00:35:12.615
an image or two

493
00:35:13.155 --> 00:35:14.295
of people's faces.

494
00:35:14.355 --> 00:35:20.535
Again, so that visitors could connect with people rather than just reading text and looking at some generic images.

495
00:35:20.790 --> 00:35:22.970
But, again, for new websites especially,

496
00:35:23.430 --> 00:35:26.170
you can add all of this sort of information to,

497
00:35:26.470 --> 00:35:26.970
again,

498
00:35:27.270 --> 00:35:32.805
primarily try to connect with new website visitors on that emotional level to get some of those initial

499
00:35:33.285 --> 00:35:35.385
members and and users in.

500
00:35:35.444 --> 00:35:41.145
And then once you start to kind of establish your brand a little, you can start to incorporate whatever numbers look most impressive.

501
00:35:42.244 --> 00:35:46.325
That's right. Because it's not just about join our directory or search members.

502
00:35:46.325 --> 00:35:49.789
Like, we have to give people an experience and something to rally,

503
00:35:50.329 --> 00:35:52.109
behind and learn about. So,

504
00:35:52.490 --> 00:35:56.670
you know, adding some of these elements, to your site, whether it's raw stats,

505
00:35:57.210 --> 00:35:59.724
or it's emotional connections that you wanna create.

506
00:35:59.724 --> 00:36:06.785
I I like how you listed the, the ways to contact the business as the first, three items on this checklist, David.

507
00:36:07.085 --> 00:36:10.625
People knowing that there are people behind a brand or a company,

508
00:36:11.244 --> 00:36:16.569
is is a big deal for establishing credibility rather than just being some random, ambiguous,

509
00:36:17.109 --> 00:36:20.809
organization that really doesn't have, any method to get in touch with.

510
00:36:21.589 --> 00:36:25.430
So with that, I hope you guys enjoyed that tip of the week.

511
00:36:25.430 --> 00:36:29.444
I'd love to hear if you guys have any other stats or details

512
00:36:29.825 --> 00:36:31.845
or, items that you're showcasing

513
00:36:32.464 --> 00:36:36.005
on your site to help connect or establish credibility

514
00:36:36.625 --> 00:36:37.605
with your visitors,

515
00:36:38.065 --> 00:36:42.545
or we can take some questions and help you guys out with your BD sites, now as well.

516
00:36:42.545 --> 00:36:45.120
So feel free to use the raise your hand feature.

517
00:36:45.420 --> 00:36:49.280
We can unmute your microphone, and we can take, some questions here now.

518
00:36:49.580 --> 00:36:54.720
We've got our good friend, Rich. Unmute your mic there, Rich. Hey, Jason. Hey. How's it going?

519
00:36:55.015 --> 00:36:57.415
Great. Great. One, I mean, first of all, the,

520
00:36:57.975 --> 00:36:58.715
the credits,

521
00:36:59.415 --> 00:37:01.915
feature is just phenomenal. I mean, that's

522
00:37:02.215 --> 00:37:07.350
unbelievable. I I can't think of any other directory or membership platform that has all of the,

523
00:37:07.750 --> 00:37:09.770
you know, widgets and plug ins and

524
00:37:10.150 --> 00:37:13.770
VIP add ons. I mean, in that, I just see, like, endless possibilities.

525
00:37:14.390 --> 00:37:18.010
We've already been using it and having great success just out of the gate. So,

526
00:37:18.630 --> 00:37:20.625
can't wait to get more use out of that.

527
00:37:21.105 --> 00:37:24.205
Great to hear that. Thank you. Yeah. On the,

528
00:37:24.865 --> 00:37:28.645
applications, what which you guys were talking about visibility, we use the feature,

529
00:37:29.025 --> 00:37:29.845
where the members

530
00:37:30.145 --> 00:37:31.365
are on their home page

531
00:37:31.825 --> 00:37:32.305
and,

532
00:37:32.625 --> 00:37:36.245
and then in random order. So every time somebody goes to the website, they see people,

533
00:37:36.650 --> 00:37:41.710
you know, of all of our members. And I think that adds a great bit of credibility to it.

534
00:37:41.930 --> 00:37:44.410
I I love that. I love the random,

535
00:37:44.890 --> 00:37:49.870
option for the recent members on the home page, because, yeah, it does make it fun and dynamic.

536
00:37:50.755 --> 00:37:53.815
Yeah. And it keeps it fresh so they don't see the same image every time.

537
00:37:54.355 --> 00:38:00.775
We have, you know, testimonials on there, but every time somebody loads, they see I think we have 24, you know, random

538
00:38:01.234 --> 00:38:06.780
not I mean, they're real members, but in random order of, the thousands of members, so it's always fresh and new people.

539
00:38:06.920 --> 00:38:08.700
Right. So you mentioned,

540
00:38:09.640 --> 00:38:11.099
during the presentation about,

541
00:38:12.280 --> 00:38:16.859
showing the number one of the stats you could illustrate is the number of posts that members have been posting.

542
00:38:18.520 --> 00:38:23.415
And Right. The user generated content statistics? Yeah. Yeah. Leads or stats.

543
00:38:23.795 --> 00:38:30.135
But when a member does a posting, like on YouTube, you can see how many views that post have got or that video has gotten.

544
00:38:30.355 --> 00:38:38.160
But on the directory, is there a setting we can turn on and off that because right now, like, I see our members postings, but it doesn't show how many people's viewed it.

545
00:38:38.160 --> 00:38:39.620
I can see it in the admin

546
00:38:40.160 --> 00:38:42.420
panel, but is there a way it can be shown

547
00:38:43.360 --> 00:38:47.120
on the website itself? I think that's a great idea. Actually, it doesn't

548
00:38:47.840 --> 00:38:49.780
when you have the profile analytics,

549
00:38:50.375 --> 00:38:55.275
add on where it tracks how many profile views a member has received or how many post views

550
00:38:55.575 --> 00:39:00.234
they've received, it does show that data to the member in their member dashboard.

551
00:39:01.415 --> 00:39:01.895
However

552
00:39:02.480 --> 00:39:08.319
It'd be way cool so that when you visit there, you see, like, oh, that person's got 20 Probably yeah.

553
00:39:08.319 --> 00:39:12.240
Right here. Like, here's a post here's a post, like, like, for a job listing.

554
00:39:12.240 --> 00:39:13.940
Like, over here, it could say, like,

555
00:39:14.319 --> 00:39:18.535
whatever the profile analytics are for this post, it could say, like, 25 views.

556
00:39:18.914 --> 00:39:21.255
I've reviewed it 25 times. Right?

557
00:39:21.555 --> 00:39:24.355
I think that's a really cool option. Let me let me make a note of that.

558
00:39:24.355 --> 00:39:26.994
Because because then it would be, you know, real,

559
00:39:27.795 --> 00:39:29.734
you know, real time. But also,

560
00:39:30.080 --> 00:39:33.140
if there's a way in the admin that you can kinda turn,

561
00:39:34.000 --> 00:39:37.220
off that feature because if they've gotten zero or one views,

562
00:39:37.520 --> 00:39:38.560
it doesn't look that great.

563
00:39:38.560 --> 00:39:42.820
There are plugins I've seen where you wanna show, like, how many social shares

564
00:39:43.515 --> 00:39:44.575
a page has received,

565
00:39:44.954 --> 00:39:50.635
and they let you spoof the starting number, actually. Yeah. So, like, it starts with, like, a 25,

566
00:39:50.635 --> 00:39:52.714
and then it adds the real ones on top of that.

567
00:39:52.714 --> 00:39:56.414
So it never never looks like Or maybe if it's not too complicated,

568
00:39:57.035 --> 00:40:04.710
maybe the iteration of that is that, you can have the settings say don't show the views unless it's had 10 or 25 or whatever the parameters.

569
00:40:04.930 --> 00:40:06.770
If it has over 25, show the views.

570
00:40:06.770 --> 00:40:14.005
If it's under either you preset that, you know, from BD or we could, you know, determine the view count because yeah.

571
00:40:14.005 --> 00:40:19.245
Because we have so much on our home page. We use all of the the add ons and all of the,

572
00:40:19.685 --> 00:40:26.505
the postings, you know, from videos, how you know, all our members posting videos, all our members posting articles, all of our members posting podcast,

573
00:40:27.500 --> 00:40:29.440
photos, and it's very robust.

574
00:40:29.500 --> 00:40:35.280
But, you know, it's even better, I guess, if they can like, on other platforms, they can see, you know, how many views it's gotten.

575
00:40:35.579 --> 00:40:38.640
Yeah. I'm I'm with you. You know, with the profile analytics,

576
00:40:39.355 --> 00:40:41.675
add on, that data is in the database. Yeah.

577
00:40:41.675 --> 00:40:45.115
So this would just be a way to kinda bring it to the public site,

578
00:40:45.515 --> 00:40:49.035
here on the on the detail page. So thank you for that. That's a that's a good suggestion.

579
00:40:49.035 --> 00:40:52.875
I'll I'll share that just a little bit with the team. Yeah. Love the the credits.

580
00:40:52.875 --> 00:40:54.415
They I think that is just

581
00:40:55.200 --> 00:40:55.680
unbelievable.

582
00:40:55.680 --> 00:41:00.400
We've had members we've we've had a member join today as a rock star, and they automatically got,

583
00:41:00.720 --> 00:41:02.580
$50 in their in their account.

584
00:41:02.960 --> 00:41:07.140
And we had a person that tried to schedule an appointment. There was a glitch with Calendly.

585
00:41:07.280 --> 00:41:08.960
We're able to give them $25

586
00:41:08.960 --> 00:41:11.525
on their account. I mean, the possibilities is Oh,

587
00:41:12.065 --> 00:41:12.885
that's that's unbelievable.

588
00:41:13.425 --> 00:41:13.905
Yeah. Right?

589
00:41:13.905 --> 00:41:22.565
You can just you can just remedy some some, shortcomings or or roadblocks that people have and just make everything better magically with giving them just a handful of credits.

590
00:41:22.839 --> 00:41:23.000
Yeah.

591
00:41:23.000 --> 00:41:28.040
And I was, like, on a Zoom call today, and we can say anybody that joins today, we're gonna load x number of dollars.

592
00:41:28.040 --> 00:41:33.960
And it's not points or you know, because points and but, you know, are hard to kinda, wrap your head around.

593
00:41:33.960 --> 00:41:39.365
But this is actual $20 or a hundred dollars in your account. So it's just phenomenal. But Right.

594
00:41:39.365 --> 00:41:43.205
Alright. Well, appreciate it. Awesome. Great to hear those use cases there.

595
00:41:43.205 --> 00:41:46.805
And, yeah, there's there's more, features that are coming down the line, with that.

596
00:41:46.805 --> 00:41:48.905
So so thanks for the feedback there.

597
00:41:49.365 --> 00:41:53.280
Alright. We got a friend George here. George, I'll unmute your microphone.

598
00:41:54.059 --> 00:41:54.880
Good evening.

599
00:41:55.339 --> 00:41:56.079
Good evening.

600
00:41:56.859 --> 00:41:58.619
I just went, I tried,

601
00:41:59.099 --> 00:42:00.720
one small experiment. I had

602
00:42:01.339 --> 00:42:02.079
one person

603
00:42:02.700 --> 00:42:04.640
subscribe to a general,

604
00:42:05.180 --> 00:42:06.079
free site.

605
00:42:06.654 --> 00:42:07.954
And for some reason,

606
00:42:08.575 --> 00:42:09.795
I ended up getting

607
00:42:10.174 --> 00:42:11.795
the email to activate

608
00:42:12.174 --> 00:42:12.994
the email.

609
00:42:13.295 --> 00:42:14.595
He never got it.

610
00:42:15.454 --> 00:42:15.954
Okay.

611
00:42:16.894 --> 00:42:21.315
Well, this should be fine here. If he never got it, I would email the support team,

612
00:42:21.950 --> 00:42:24.450
just to make sure that they can check the deliverability

613
00:42:24.750 --> 00:42:26.450
status, for that member.

614
00:42:27.230 --> 00:42:29.329
However, if you're receiving it, it's

615
00:42:29.630 --> 00:42:30.130
because,

616
00:42:30.670 --> 00:42:35.250
it's normal. In your membership plan settings, there is an option to,

617
00:42:35.869 --> 00:42:37.089
CC the admin,

618
00:42:37.455 --> 00:42:40.275
right here. Sign up email sent. There's a checkbox,

619
00:42:40.575 --> 00:42:45.315
send copy of email to the default website address. That would be you, the website owner.

620
00:42:45.695 --> 00:42:50.570
So you get kind of pinged and notified when when new sign ups happen as well. Okay.

621
00:42:51.030 --> 00:42:52.090
So I was thinking

622
00:42:52.630 --> 00:42:57.850
maybe he never activated it and I just didn't. I got on to this page and going, I

623
00:42:58.150 --> 00:43:01.770
shouldn't get on to this page. I should let him interact his own way.

624
00:43:02.325 --> 00:43:13.625
Well hey you know it's a it's a good opportunity to maybe call the member or reach out to the member and see if they were able to get things set up properly and and lend a helping hand there and establish a relationship there.

625
00:43:14.480 --> 00:43:14.980
Yeah.

626
00:43:15.440 --> 00:43:19.940
Okay. That's great. Okay. And yeah, if you wanna ever check the email deliverability,

627
00:43:20.640 --> 00:43:24.579
to an individual email address, the support team can double check that for you.

628
00:43:25.200 --> 00:43:29.299
Oh, yes. Thank you. You're welcome, George. Alright. Good question there.

629
00:43:29.895 --> 00:43:32.315
Let's see. We got a couple more hands up here.

630
00:43:33.015 --> 00:43:36.955
We got both Stevens with their hands up. I'll go with the Steven b first.

631
00:43:38.055 --> 00:43:42.075
Okay. Thank you for letting me come back again. Yeah. So very simple, I believe.

632
00:43:42.135 --> 00:43:43.835
I wanted to add the WhatsApp

633
00:43:44.700 --> 00:43:47.119
click to chat on the profile page

634
00:43:47.420 --> 00:43:48.880
underneath the phone number.

635
00:43:49.099 --> 00:43:52.380
Now I was able to do it with a social icon, but it's really not a social.

636
00:43:52.380 --> 00:43:55.440
It's more of a, you know, chatting device, communicate, you know, context.

637
00:43:55.500 --> 00:44:00.835
So I really wanted to have it separate, you know, just like the phone number, but it's really a web address.

638
00:44:00.895 --> 00:44:05.075
Yeah. Yeah. What's your site? We can, add that real quick. That would be cool for everyone to see.

639
00:44:05.135 --> 00:44:09.635
Direct to owner global, d two o dash global dot com. Alright. Let me see.

640
00:44:10.335 --> 00:44:16.730
And I put it in the form Okay. But it I just can't get it. You know, it's Alright. Let's see here.

641
00:44:16.790 --> 00:44:22.150
So, let's see the, form manager. And what's a membership plan that would have this? All of them?

642
00:44:22.150 --> 00:44:26.950
Well, the one that there's an actual sample is it's the actual one is,

643
00:44:27.510 --> 00:44:29.370
Illinois Trail Shuttle. Okay.

644
00:44:29.685 --> 00:44:34.325
And which form did you which form did you add it to? The additional details or content?

645
00:44:34.325 --> 00:44:37.225
The content details. This one here? Okay. Yes.

646
00:44:37.765 --> 00:44:39.145
Let's take a look at this.

647
00:44:39.525 --> 00:44:41.225
Should be loading now. Okay.

648
00:44:42.480 --> 00:44:43.220
Alright. And

649
00:44:43.920 --> 00:44:44.640
you have,

650
00:44:45.440 --> 00:44:50.740
WhatsApp here, WhatsApp click to thing, website URL. Let's check the display settings,

651
00:44:51.360 --> 00:44:57.300
input view it's on. So, you want display view, you we want this on. This is what Ah, that's simple?

652
00:44:57.515 --> 00:45:00.575
Okay. Yeah. That will that will make it, on the profile page.

653
00:45:00.875 --> 00:45:04.555
Maybe we should make this a public view, but, yeah, it's display view. And the Let's just

654
00:45:05.355 --> 00:45:10.620
no. No. No. No. Let's, let's just make sure it's there. It's gonna be I got your work right now.

655
00:45:10.860 --> 00:45:14.560
So who's, who's a member that would have this form, connected? Illinois

656
00:45:14.860 --> 00:45:18.940
Trail shuttle. Trail? I heard a keyword there. Let's see. Oh, it's there. Yeah.

657
00:45:18.940 --> 00:45:21.040
Illinois Trail shuttle. Okay.

658
00:45:22.380 --> 00:45:24.320
Let's see. View profile page.

659
00:45:26.055 --> 00:45:27.195
Let's scroll down

660
00:45:28.375 --> 00:45:28.695
and,

661
00:45:29.975 --> 00:45:35.255
here I see WhatsApp click to talk right here. Yes. That's just fine. Alright. Thank you very much.

662
00:45:35.255 --> 00:45:38.535
Alright. You're welcome. Good stuff there. Love seeing, formatted there.

663
00:45:38.535 --> 00:45:41.660
Let's go with, Steven w now. How's it going?

664
00:45:41.960 --> 00:45:44.940
Yeah. So I like the credibility stuff, and and for mine,

665
00:45:45.480 --> 00:45:47.339
you know, I use a virtual address.

666
00:45:47.880 --> 00:45:53.980
I don't know if people are familiar with it, but you can actually pay there's a lot of sites you can pay to get a actual real physical address

667
00:45:54.355 --> 00:45:58.355
where I have the picture of the building, where the address is, but I don't have an office there.

668
00:45:58.355 --> 00:46:02.455
But if anyone were to mail me anything, I would get it, you know, so there's did that exist?

669
00:46:03.875 --> 00:46:05.635
I had a question about phone numbers.

670
00:46:05.635 --> 00:46:10.880
Now I don't have the infrastructure to answer calls and all that, but do you know if there's a solution

671
00:46:11.260 --> 00:46:12.319
for phone numbers?

672
00:46:12.780 --> 00:46:13.280
Or

673
00:46:13.660 --> 00:46:17.280
where or it's not gonna be a recording, is it? Just something where it seems credible. But

674
00:46:18.380 --> 00:46:20.460
Yeah. So you can get, there's two things.

675
00:46:20.460 --> 00:46:23.280
One is you can just ask people to politely leave a message,

676
00:46:25.494 --> 00:46:27.275
or and then respond back to them.

677
00:46:27.975 --> 00:46:29.994
Or there are answering services,

678
00:46:30.775 --> 00:46:32.875
available. Those are probably a bit pricier,

679
00:46:33.575 --> 00:46:38.635
because you you have, like, a live operator, like, ready to answer your calls for you, and they're just gonna take a message.

680
00:46:38.935 --> 00:46:40.475
I think for starting out,

681
00:46:41.170 --> 00:46:44.130
what what I would recommend is maybe getting an 800 number.

682
00:46:44.130 --> 00:46:46.390
There's lots of places to get 800 numbers.

683
00:46:47.330 --> 00:46:49.730
One that I'm familiar with is grasshopper.com.

684
00:46:49.730 --> 00:46:52.290
It's pretty, affordable. Let's see what the pricing is here.

685
00:46:52.290 --> 00:46:55.510
I think it's just a few bucks per month, twenty six bucks per month.

686
00:46:56.724 --> 00:46:58.585
You get a you get an 800 number

687
00:46:58.885 --> 00:47:02.724
and and then just and and just leave a greeting where they can leave you a message.

688
00:47:03.045 --> 00:47:11.224
Maybe the 800 number will connect to, like, maybe get a Google voice number to connect it to, and that way you get text messages and and emails of the voice mails.

689
00:47:11.820 --> 00:47:13.680
You that way you can get things on the go.

690
00:47:14.060 --> 00:47:20.880
But, yeah, I think an 800 numbers is definitely worth it, especially if you're trying to look like a, you know, bigger organization than you might be today.

691
00:47:21.660 --> 00:47:24.940
Could be the way to go. But they would expect a callback though, right?

692
00:47:24.940 --> 00:47:35.035
It's not Well, if someone's leaving you a message, I I if it's a valid question, like, hey, I have a question how to join your site or I'm interested in advertising, I I would assume that warrants a callback.

693
00:47:35.575 --> 00:47:36.075
Right?

694
00:47:36.375 --> 00:47:38.875
Or do you wanna not talk to people at all?

695
00:47:39.335 --> 00:47:41.275
But, yeah. I was I was looking for a solution

696
00:47:41.900 --> 00:47:46.220
where I seem credible. It's like the virtual office, address. You know, I have an address.

697
00:47:46.220 --> 00:47:47.200
I show the building.

698
00:47:47.660 --> 00:47:48.720
It's a real address.

699
00:47:49.260 --> 00:47:52.460
If you physically go there, you won't see me, but it's a real address. Yeah.

700
00:47:52.700 --> 00:47:55.335
If you send a letter, I'll get it. But,

701
00:47:55.735 --> 00:47:57.675
but, of course, no one's gonna send a letter.

702
00:47:58.135 --> 00:48:02.955
So I was wondering if there's any solution with the phone where I have a phone number.

703
00:48:03.495 --> 00:48:04.875
Somehow I get the message,

704
00:48:05.255 --> 00:48:07.495
but I don't they're not expecting a callback.

705
00:48:07.495 --> 00:48:14.420
I'm not sure if that's maybe it's crazy to expect that, but he is that I'm not interested to call every single person back.

706
00:48:14.880 --> 00:48:16.980
Yeah. And we all yeah. I understand.

707
00:48:18.240 --> 00:48:22.160
In that case, you may not wanna have a phone number. You might wanna have live chat.

708
00:48:22.160 --> 00:48:25.464
Maybe you can text with people back and forth. That's a little more,

709
00:48:25.945 --> 00:48:26.845
little more anonymity,

710
00:48:27.545 --> 00:48:28.365
and flexibility.

711
00:48:29.065 --> 00:48:31.865
People can leave messages through the chats when you're not online.

712
00:48:31.865 --> 00:48:35.945
That's most of these live chat tools, it says leave us leave us a message. We're not here.

713
00:48:35.945 --> 00:48:38.430
So they know that they're basically sending you an email.

714
00:48:38.829 --> 00:48:41.550
Okay. So that that might be, the way that you wanna go.

715
00:48:41.550 --> 00:48:45.569
Generally with a phone, even if you're not answering, you're just having them leave a message.

716
00:48:45.869 --> 00:48:50.050
I I would expect a phone call back at least if someone was gonna call me. Got it. Message.

717
00:48:50.430 --> 00:48:52.475
Got it. Thank you. Alright. Good stuff.

718
00:48:52.475 --> 00:48:57.755
Glad to see you care about that, connection, and you're finding ways to make it work for your business model.

719
00:48:57.755 --> 00:48:58.655
So that's good.

720
00:48:59.275 --> 00:49:02.335
We got our friend, Brian b. How are you doing, Brian?

721
00:49:02.635 --> 00:49:03.855
Pretty good. I actually

722
00:49:04.235 --> 00:49:04.955
upgraded my,

723
00:49:06.090 --> 00:49:08.190
FA FI icons to, like,

724
00:49:08.730 --> 00:49:12.010
I guess you guys used four, but I upgraded to, like, five.

725
00:49:12.010 --> 00:49:17.870
I was just wondering if you guys had any plans to upgrade that on the actual platform itself

726
00:49:18.295 --> 00:49:21.675
to get, like, the latest versions of the FA FA icons?

727
00:49:22.055 --> 00:49:24.715
You mean the Font Awesome icons? Yes.

728
00:49:25.655 --> 00:49:26.555
Yeah. I think

729
00:49:26.935 --> 00:49:30.215
so the thing with Font Awesome five and I think there's a six released,

730
00:49:30.880 --> 00:49:34.660
the reason Font Awesome four works on all the BD sites is because,

731
00:49:35.440 --> 00:49:40.020
you didn't need to register your domain and and the licensing is just a little more flexible.

732
00:49:40.320 --> 00:49:46.865
With the five and six, you would have to, like, register your domain, kinda how you do your Google recapture and, like, register the domain.

733
00:49:46.865 --> 00:49:49.445
You can do that on your site and then add,

734
00:49:50.385 --> 00:49:55.125
in your design settings under your custom head, you can add what you need there and start using,

735
00:49:55.905 --> 00:49:56.405
those.

736
00:49:57.265 --> 00:50:00.325
But I think you're also referring to let me go here.

737
00:50:00.785 --> 00:50:06.120
Demo boot strap. You're talking about the social share icons. Let me go to the footer here, I think.

738
00:50:06.120 --> 00:50:06.860
These ones?

739
00:50:07.480 --> 00:50:10.280
Yeah. I I mean, I already upgraded on my side.

740
00:50:10.280 --> 00:50:13.420
I just thought it would be helpful for other people to know about it.

741
00:50:13.734 --> 00:50:17.994
Yeah. Can we do you mind can we check out your site? Do you mind sharing it that we can visit?

742
00:50:18.454 --> 00:50:20.474
It's barendclub.com.

743
00:50:21.655 --> 00:50:23.195
Bar end club

744
00:50:23.734 --> 00:50:24.234
Com.

745
00:50:25.255 --> 00:50:28.695
I actually did a lot of things to my site that you guys were talking about.

746
00:50:28.695 --> 00:50:30.109
Like, if you scroll down to

747
00:50:30.490 --> 00:50:33.769
the bottom, you can see I did the clients. I have that update. Like,

748
00:50:35.529 --> 00:50:40.509
when a new member joins, the number goes up automatically and stuff. Oh, awesome.

749
00:50:40.970 --> 00:50:44.190
Oh, here. Yeah. I don't know if And this is from your database.

750
00:50:44.875 --> 00:50:47.195
Yeah. I just did a widget with the,

751
00:50:47.995 --> 00:50:50.095
MySQL code, and it just pulls automatically.

752
00:50:50.635 --> 00:50:57.835
I don't know if that's something that you guys might wanna offer, like, a widget people can post on, like, on your platform or something.

753
00:50:57.835 --> 00:51:02.120
But You know what? What might be possible is if this was a text label,

754
00:51:02.660 --> 00:51:09.560
something simple like total member count, and that way you can put the text label anywhere you want on your site, and it would just spew out

755
00:51:09.860 --> 00:51:11.960
the total member count. That's actually,

756
00:51:12.420 --> 00:51:12.920
total,

757
00:51:14.424 --> 00:51:15.244
member count

758
00:51:15.865 --> 00:51:19.625
as a text label. That's something doable. And that way it's portable.

759
00:51:19.625 --> 00:51:21.484
People can put it anywhere on their site.

760
00:51:22.984 --> 00:51:24.665
Yeah. But this is cool. And also,

761
00:51:24.984 --> 00:51:29.580
yeah, if you can't get the because I see you added some some like Snapchat and some other things.

762
00:51:30.280 --> 00:51:33.900
There I think there are tools like the add this and the share this,

763
00:51:34.360 --> 00:51:34.860
modules.

764
00:51:35.240 --> 00:51:38.540
They not only have, like, share buttons, but you can also print,

765
00:51:39.560 --> 00:51:43.215
these icons for your for links to your own social media accounts as well.

766
00:51:44.095 --> 00:51:45.955
But this looks this looks nice here.

767
00:51:46.335 --> 00:51:50.915
Yeah. If if you go to a URL, do slash bar and club at the end of that.

768
00:51:51.855 --> 00:51:52.355
Over,

769
00:51:52.735 --> 00:51:53.555
where? Here?

770
00:51:54.015 --> 00:51:55.955
Yeah. Just do slash bar and club.

771
00:51:56.430 --> 00:51:58.050
Bar and like that?

772
00:51:58.910 --> 00:52:00.910
Yeah. Okay. That should pull up my,

773
00:52:02.670 --> 00:52:08.530
okay. So here's here's an example of the profile page that I just use as, like, a demo or whatever.

774
00:52:08.589 --> 00:52:12.634
Mhmm. But if you scroll down, you should be able to see the icons I have on here.

775
00:52:14.055 --> 00:52:16.474
See, I got the TikTok one to show up there.

776
00:52:16.775 --> 00:52:18.154
Oh, yeah. Super nice.

777
00:52:18.855 --> 00:52:21.335
So Do you mind if I I wanna share this with the team.

778
00:52:22.400 --> 00:52:27.940
Maybe we can add some of these new social thing like TikTok and things like that on Snapchat, SoundCloud.

779
00:52:29.120 --> 00:52:33.460
These are pretty nice. Do you mind if I save this and maybe use it as an example to show the team?

780
00:52:33.600 --> 00:52:37.200
Yeah. Definitely. And then I also did hours of operation too.

781
00:52:37.200 --> 00:52:40.734
I I was trying to figure out a better way to do that.

782
00:52:41.914 --> 00:52:44.575
So I I just ended up coding that myself, but,

783
00:52:45.994 --> 00:52:51.250
I don't know. It's probably a different better special way to do it. I'm sure. But, Right.

784
00:52:51.330 --> 00:52:51.810
You know, I

785
00:52:53.090 --> 00:52:55.750
just some different ideas that you can,

786
00:52:56.370 --> 00:52:57.670
you know, you can have.

787
00:52:58.370 --> 00:53:00.630
It took a lot of work to do all that, but

788
00:53:01.250 --> 00:53:02.310
That looks fantastic.

789
00:53:02.850 --> 00:53:04.870
Great work. Great work on this.

790
00:53:05.525 --> 00:53:10.425
And then also for one more thing, the guy that was was asking about the phone number,

791
00:53:10.885 --> 00:53:14.265
I actually use GoDaddy. They have, like, cheaper 800 numbers.

792
00:53:14.565 --> 00:53:20.425
And you can you can also get a phone number through, like, whatever area code you want.

793
00:53:21.730 --> 00:53:24.790
Nice. Let's see. GoDaddy's eight hundred numb oh, GoDaddy.

794
00:53:25.170 --> 00:53:26.550
It's it's through SmartLine.

795
00:53:27.010 --> 00:53:28.470
Through SmartLine. Gotcha.

796
00:53:29.170 --> 00:53:29.670
Yeah.

797
00:53:30.130 --> 00:53:34.515
Okay. How to get a 800 number for your business. Yeah. Here it is. SmartLine second. Okay.

798
00:53:34.515 --> 00:53:37.555
So, yeah, those of you interested in an 800, yeah, there's there's tons of them.

799
00:53:37.555 --> 00:53:40.434
If you Google, like, get an 800 number, and so this is another example.

800
00:53:40.434 --> 00:53:45.315
Thank you, Brian, for sharing this. Yeah. No problem. Alright. Always good updates for Brian there.

801
00:53:45.315 --> 00:53:46.855
Thank you for sharing your site.

802
00:53:47.330 --> 00:53:49.990
Alright. Let's see if we have any more, hands up here.

803
00:53:51.010 --> 00:53:52.290
And and I think,

804
00:53:52.690 --> 00:53:57.650
I think that that just about does it for today. We've reached the time. Awesome webinar.

805
00:53:57.650 --> 00:53:59.970
Great questions today, guys. Thank you for sharing those.

806
00:53:59.970 --> 00:54:05.994
We even got a, as I always love the webinars, we got a couple tips on, things we can improve and add to the software.

807
00:54:05.994 --> 00:54:08.255
So thank you, for sharing that.

808
00:54:08.474 --> 00:54:14.220
If we didn't get to your question, today, I do encourage you to join, the Facebook group.

809
00:54:14.700 --> 00:54:21.359
We can continue the conversation there. You can head on over to brilliantdirectories.com/Facebook.

810
00:54:21.740 --> 00:54:23.040
It's been a great webinar,

811
00:54:23.420 --> 00:54:25.660
lots of fun. Thank you for the tip of the week, David.

812
00:54:25.660 --> 00:54:31.565
The next webinar, guys, will be in two weeks, so we'll catch you guys next month in March.

813
00:54:31.945 --> 00:54:37.625
On behalf of myself, David, and the entire Brilliant Directories family, thank you guys so much for joining us today.

814
00:54:37.625 --> 00:54:42.265
It's been awesome. Have a great day and a brilliant week. We'll see you guys in two weeks.

815
00:54:42.265 --> 00:54:43.409
Take care. Bye bye.