WEBVTT

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Alright. Let's get started and dive right into it, guys. It's great to be with everyone here today.

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Welcome to another edition of webinar Wednesday, tips to help grow your online

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community.

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If this is your first time joining us, welcome.

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I am Jason there on the left, and we're lucky to be joined by David Rocklin,

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the digital strategist here at Brilliant Directories.

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Dave, thanks for taking the time to join us today.

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- Of course. Glad to be back with everybody today.

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We've got a really great tip of the week this week, some actionable steps that you can take no matter which stage of your website you're in.

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- So really looking forward to that one.
- Awesome. Yeah.

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We do have a really good tip of the week today.

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We're gonna get a little bit more advanced and in-depth.

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We're gonna show you, some of the more well, they're standard, but, more advanced settings

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with forms and editing your forms.

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So we're gonna breeze through some of the lab updates today, and then dive right into that tip of the week.

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I always like to mention if you haven't already done so, go ahead and take a minute right now to join our Facebook group.

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You can head on over to brilliantdirectories.com/Facebook

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and click on that blue join button. It's a great way to keep in touch in between webinar Wednesdays.

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I myself am pretty active in there, and there are some really productive and constructive conversations going on there, from fellow membership website owners.

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So brilliantdirectories.com/Facebook.

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Definitely look forward to seeing you guys there.

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And also for those of you joining us for the first time, welcome towards starting your journey.

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You know, just a little summary of what webinar Wednesdays are for.

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There are always new features being pushed into the platform, so we'd like to showcase some of the noteworthy features that can kinda help you grow your online community a bit faster.

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So we like to cover topics such as new ways you can increase traffic or convert,

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that traffic from visitors into subscribers or paying members,

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identifying revenue

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opportunities that are available on the platform, new methods

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to offer services and products and collect,

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revenue from, your community.

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And one of my favorites is how to improve the navigation of your site.

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A lot of, you know, the site success comes from simple calls to action, navigating visitors down the funnels you want them to go to.

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So if you have any questions on these topics or anything related to your BD website,

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please say them. We'll try to get to as many as we can, in just a bit.

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Alright. The last webinar was actually just seven days ago.

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We're just playing a little bit of catch up because we took a few weeks off at the beginning and the turn

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of 2021.

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We do have some new lab updates, since the last week, and be happy to share a couple of those, with you today.

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Most of these are design, related or just unlocking

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some new functionality that's available on your sites.

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So I'll just go through this list, pretty quickly and then share with you some items that are coming

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soon.

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The first one I actually shared this in the Facebook group a few days ago.

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You now have the ability to turn your buttons around your site, the link buttons that you see,

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from rounded corners or square corners,

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those were always available. Now you can create circle corners

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for them, and I'll show you an example of that. Again, this is just a subjective design

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option for you, maybe you don't want circle corners on your site, but those of you who do, this is how you can do it.

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So I'm gonna use this holistic health finder site as an example. So

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most of us have our button colors with the slightly soft rounded corners,

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or there's an option to always make them

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square.

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Let me show you where these settings are now and how you can control them.

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So we can start in the dashboard and head on over to design settings,

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and from here,

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we're gonna wanna go to the

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default

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button link colors in the first tab.

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And actually it's not only colors now, there is a new setting here, button corner styles.

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And right now it's set to rounded.

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You can set set them to square, that'll put a perfect right angle around

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those buttons.

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But in this case, we'll choose circle corners here, and I'll go ahead and save the changes.

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And we do have a few buttons right here on this page, you know, in the header here,

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the search button here,

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the view listing buttons here. And I'll go ahead and refresh the page now.

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And we can see now that they have, like, more of a circled,

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edges here and corners. And if I'll scroll down,

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that setting does affect all buttons across,

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your site, so it would be something that you're

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choosing to select for your entire website. We can even check out a search results page here.

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- So you
- can see the buttons here in the search results.

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The the sidebar buttons here are also rounded, and let's check out a listing example.

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We can see here the two buttons in this example have also been,

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updated with the circle.

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So just depends on what you're looking the aesthetic you're looking for on your site, but that's now available in the design settings.

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Something else new available in the design settings, and I highly recommend everyone, take advantage of this.

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It works if you've uploaded a logo image to represent your brand, or logo.

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So let me show you the two places,

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you can enable this.

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The first thing is if we go to general settings,

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the option is available in your design settings, but, it's contingent on, you've either uploaded in your general settings,

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a website logo,

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in your brand images,

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or at least a a a fav icon, a favorite icon, which is usually used here in the browser at the top or when someone is saving

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a website on their smartphones.

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So if you've added either a website logo logo or a favicon,

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you can then go to your design settings.

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And under the header design,

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if you scroll down, you do have some mobile view options,

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and this would be under website logo.

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And, actually, let me show you what it looked like prior before,

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these options were available. Let me just set it to normal

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logo display and save the changes.

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And we'll go back to the home page here.

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Okay. So prior to this is it would show the logo,

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just kinda like it does,

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normally on the in the header area of the site.

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And on mobile view, what happens is because there isn't enough room horizontally for menus,

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generally on mobile devices, you get this,

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this menu toggle here. So there's an entire row of space available,

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essentially, that we've now allowed to put the logo there with this setting.

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So let's actually enable this setting.

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We can go

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to website logo, and let's do logo compact view.

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And I like this for a few reasons. Not that this was this is bad in this in this way.

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However, it is a lot of real estate, and on mobile devices,

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you know, you wanna limit the amount of scrolling people need to do to get to the content that they're searching for.

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So when we refresh

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the page, we'll see, that this does put the logo up there in the same row as the menu,

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and it definitely does save a substantial amount of space,

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there as well. So this is an example with the logo. Now let's use the favicon

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there instead,

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and I'll tell you when or why you may want to use the favicon

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versus the logo,

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and it really comes down to the space available.

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So if if you're, you know, the icon of your logo is, memorable and people know it, you probably could just get away with this.

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Otherwise, you can go ahead and use your logo.

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Just keep in mind a couple things that on mobile view,

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there is still limited horizontal space. So let's put the logo back there, logo compact view,

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and I also wanna log in as a member.

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Don't forget when members log in, they also have their account menu there, as an example.

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Let's just log in as this member here.

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So I'll refresh here,

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- and we
- can see here. So there are now three elements here. You have the menu,

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you have the member's account that they could toggle on mobile, and then of course now you have your logo.

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So just be conscious of the fact that these three elements

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would be there.

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I do have a trick if you wanna do if you want to save some space, Having the text menu here isn't required.

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It is a text label.

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Most people are familiar with just, you know, these three bars here that that represents,

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the menu. So let me show you how you could shorten this if you want to, get rid of this,

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the the word menu here, so as you can see here, so it doesn't overlap

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with the logo.

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You wanna go to your text labels,

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and a quick way to find it is just in the search filter here, search for bars.

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And this is the mobile

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main menu icon. So this is the icon, it's a Font Awesome icon. Just remove the word menu here,

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and it'll just use the icon.

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And if we refresh the page now,

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we can see here we just have, the bars there. And again, most people are are familiar with this.

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They shouldn't have any problems identifying this as where the menu is on mobile.

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And, again, I really like it.

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It provides that app like feel when people are visiting your site from a mobile device.

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And, again, just be conscientious of the amount of space here, and if you may or may not wanna remove that word,

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menu there.

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Alright. This next one

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is the ability to include videos

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in your photo album post type.

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So we are all familiar with the photo albums post type where members can, you know, upload multiple photos in a gallery format.

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It also works the same for property listings, classifieds listings,

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product listings, and things like that.

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So, you now have you you the admin get to enable if your members will have the option to do this, and let me show you what it does first and where you can enable it.

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So I do have an example here on another test site. So this is a sample property listing,

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that we've created.

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And I'll just as you can see here, there's it's a photo. This is the gallery that I'm talking about.

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So up until now, it just supports,

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photos. However,

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if you enable this, it can support also including

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a YouTube or Vimeo video link.

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So this is really nice for I think property is the best representation of this, like a virtual tour

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of the property.

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So if we go to the next one, I've actually included

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a video sample video here,

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and so people can watch this. It's just the YouTube video link that you would add here.

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And what's really cool is that you can even toggle it full screen, and you can watch the video, full screen as well.

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So let me show you a few things you can do to enable this,

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on your site.

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So,

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in this case, I enabled it for my properties,

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post type. So

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what you wanna do if you wanna enable this for one of your photo album type of features, post types, is go to content,

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and then edit post settings.

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And in this case, I'm just gonna do a quick filter for properties, and here it is.

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Now go ahead and edit my properties

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host type.

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It's going to be in the first general settings tab under additional settings,

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and right now it is the most recent, so it's gonna be the last option here, enable photo gallery videos.

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So you can go ahead and set this to yes, and then we I'll show you, how and where a user would add a video in the photo slideshow.

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So we have this set to yes, and I'll go ahead and save the changes.

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And let's go ahead and edit, this posting. So I'll go to this member's dashboard,

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and we'll go to properties.

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Okay. Great. So here's my sample property.

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I'll go ahead and manage the photos.

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So when this is enabled,

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members can, of course, upload photos and they could put titles and descriptions, but you're gonna unlock this new,

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video input field here. And this is where they can input a YouTube or Vimeo

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link,

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and it the the video will replace the image in the slideshow.

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So we can see in this case, I made the second one,

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have a video link here, and that's what's playing on the front end of the website when people

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are viewing,

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viewing this.

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So you may want to provide some instruction to your members that this is now available.

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If you make it available, it should add some some value and make the website a little bit more interactive

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overall. So they'll keep people on the site longer, your members will like it as an option.

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It is very common when people I I like to use the properties example a lot, but it could be for any post type.

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You know, for a photo album, maybe it's a family vacation, you know, it's it's a small community, it's a private network, and people are putting, photos and videos, they could now include videos here in, a specific photo album collection.

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So that is how, that works. If for some reason you're not seeing the video on the post detail page,

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and if you haven't customized,

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any of the code for this post type or or any related post type,

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something you can do is go to the detail page design,

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and this is good in case you you, mess something up and ever and want to revert code back to its default code.

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You can always go to that post type, go to the detail page design,

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and you can always restore the default code that loaded, with the site for this section. So,

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you can go ahead and in this case, I would choose property,

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restore default code,

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and hit save, and then just save my changes here.

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And I can make sure I have the most updated code here.

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This isn't something that's updated often or frequently,

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so most of us don't ever need to do this, but just in case you wanna keep things fresh, you can do this on a per post basis,

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and all the default post types are listed. You just have to select the one that you'd like to,

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restore the code for. This can be done for both the detail page design,

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search results, and profile page design.

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However, most of us won't need to, touch the code there, so, just it's a just a a fail safe in case things go wrong.

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- And we do have a couple questions from Ryan on that update.

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The first one was he wanted to know if this video option only applies to these photo album post types.

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And the second question was if he could edit that example line

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to further explain that if they do put a video link, it will override the image.

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- Good question. So

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one, to answer, this is a text label,

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so you can edit this, and also this is a text label,

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and also the I believe there's placeholder text. So all three of these are text labels,

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that you can edit to, your site's needs and provide instructions and and things like that.

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The second question is, so this feature is to make

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the video part of the actual slideshow. So as people are sliding through,

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they get one of the slides will be a video.

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With that said,

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if you go to any of the post types, you know, you can in the description,

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put additional images and videos here as well.

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It won't be part of the slideshow itself, but it will be part of the description.

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So this this has always been here. This is to make the video part of the actual slideshow.

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Generally, again, I'll use the properties example.

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When people are listing properties, they'll list all the photos, and then the last one is, like a virtual tour,

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video or something of the like.

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So in that sense, there are two ways to get videos onto a post's detail page.

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In this case, it would be putting it in the slideshow, or you can, as always enter it into the the description of the post here.

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Alright.

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This next one, just a short while ago, we released the ability the community comments add on where you can have comments on posts,

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and it would show the comment count on that post page. Let's see an example of that now, actually.

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This property listing should be an example of that.

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If we go to view the post

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- yeah.
- So we can see here in the top, we have some, you know, print button, like button, and,

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the comment count. There's two comments on this post.

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And if we scroll down, this is the new community comments feature here.

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You know, you can choose what the title says, and people can,

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write a comment

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if they choose to. If they're logged in, they can leave a comment,

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and it will add, the comment. So this shows the comment count.

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If we refresh the page, now there's three comments.

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Up until now, we were just showing the comment count on the detail page,

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but we've enabled the functionality to show the comment count on the search results pages.

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You do have to enable that. It won't just start showing by default.

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So we can see here in this example, there are three comments associated

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with this post.

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Again, it's a it's and it's been liked, so it's a nice way to show some

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interaction.

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So if you are using the community comments add on on your site and you do want to show the comment count

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within the search results page, and I really like this because it kind of shows

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more like a community forum environment. You know, this could be a questions and answer site,

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so this doesn't need to be a property listing.

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It could be a question somebody asked, and the comments are all the answers.

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So it would be cool to see how many total answers a question, has has received.

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So it's a really nice way to emulate

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a community forum environment if used the right way.

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So let me show you where you can enable the comment count in your search results.

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So if you have the add on,

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this will be under the post comments

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section here. Currently it's under the content section, so click on post comments.

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And basically here you have a 360 degree view of all the comments posted on a site.

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And in the top right corner, we have global settings for the post comments.

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So here you have, I'll just quickly review this for those of you that don't know, you can enable post comments altogether,

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on the site.

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You can choose what the type section title is above the comments here.

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You can even set max character limit so nobody is, you know, spamming the the the the page with

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long comments.

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And if we scroll down here, you have a display comment count on post page.

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So there's those two areas at the top,

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of the page right above the comments or both.

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And here's the new one that you can enable if you like, display comment count,

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in search results.

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So you can by default, it's gonna be set to no for everyone, and you can head on over here and click yes if you'd like comments to display,

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in search results, and then just go ahead

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and save your changes.

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Alright. So, yeah, good update to, the post comments there.

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We are working on a couple things for post comments.

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I don't have a date on them yet because they were just, some suggest recent suggestions that we received.

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A couple things, being able to flag comments,

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and then notifying the admin if a comment is inappropriate,

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Users being able to edit their comments.

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Email notifications for comments, that one's a bit more complicated because you have the post author, the website admin, someone who's following the post, someone who's getting a reply to their comment.

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So we're working on that. And then lastly,

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upvoting and downvoting,

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comments,

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closer to, like, a Reddit

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functionality.

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I don't have a date on those yet. They were just suggestions recently

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made, but maybe hopefully,

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later on in 2021,

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we'll have some updates on some of those for you, with regards to the post comments.

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And some fun items coming down the line.

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A lot of us use the, multi member manager add on where a master

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00:20:41.595 --> 00:20:48.095
parent account can create multiple sub accounts below them and manage them, from that one main account.

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We are creating the ability to display,

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the sub accounts of a parent on their profile page.

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So if I'm a talent agency and I've created, you know, sub accounts for all the talent and musicians that I have, there will be a tab on my profile page, showing who all those musicians are and links to their profiles.

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That will be available soon.

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Recently, we released the ability to have a public

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and a,

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main menu for logged in members.

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We are doing the same for the header, mini nav. I'll show you which nav that is.

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So right now, there's this mini nav here, you know, in this case, it's contact us, member login, and get listed.

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After somebody is logged in,

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it basically just shows their account,

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quick account dashboard links here. However, we are going to have the ability where you can,

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create an alternative

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header mini nav

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menu when members are logged in. So you can have new links or

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sustain some of the existing

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links that were already up there before someone logged in, such as contact us and other things.

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Obviously, they don't need to see login,

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links when they're already logged in.

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This one is a big one.

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You know, we we released the free trial add on last year, and it's been a great success.

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It allows you to offer a free trial period,

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for member sign ups.

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However, it does require the members

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to enter a credit card, when they're signing up even though they get a free trial period.

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So once the period is over, if they haven't canceled yet, they're gonna be billed automatically.

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We are creating a setting where members can sign up for a free trial without entering a credit card, and then once the free trial is over,

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they'll be prompted to pay for the invoice that's due, for their membership fee and add a credit card on file at that point.

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That should help with free trials, make it a little

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smoother and frictionless,

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if that's the business model, you're after. It just really depends on the model,

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you're using, but that should create a more frictionless sign up, for users,

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who want to try,

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some of your paid plans with a free trial period and not enter a credit card,

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during that process.

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Something for our developers, there. We're slowly removing FTP access, for security,

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purposes,

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but we are working with some of the developers on the platform, the third party developers, and we are listening to your feedback and your needs.

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So we are creating the ability to save web pages

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with dots in the URL. So you could do dot t x t files, dot HTML,

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dot CSS,

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and it you will save the web page with that, and you can load a custom widget there.

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This is more developer talk than anything else.

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But this way you can emulate uploading files, to a file manager. You'll just be creating those,

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files using the web page builder,

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and, associating it with the file extension that you need it to be, dot CSS, dot JS, etcetera, etcetera.

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And then lastly here, you know, we have the grid view option.

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I can show an example of that, And right now, by default, it's a masonry grid view.

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And basically what that means is,

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if you have the grid view add on, it does allow you to list,

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your results in a grid view.

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However, let me show you the side by side comparison here.

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Alright.

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So basically what it does is, you know, some members have more height, than others like John Smith.

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You could see his name is going on two lines and that's creating this

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discrepancy.

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This is masonry where it will just try to space everything out evenly,

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regardless of the height

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of one of the elements.

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And some people don't like that, and we've been getting some feedback about it.

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This is kinda how Pinterest does it and and others.

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But we are creating an option where you can have your grid view,

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and it's going to, actually, this is not a best example, but it's going to make everything even, so it's gonna be a structured grid view.

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So despite we can see some of these these users have taller photos, shorter photos, and the height is different, but we're gonna work on a method so you can have a structured grid view,

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so all the rows are always even, and it's not using what's called masonry or mosaic,

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grid view. So the choice will be yours when that's released.

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In addition to that, lots of ongoing updates. This was just in the last week.

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Pretty amazing what the dev team's doing here at BD.

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And with that, actually, we have a really amazing tip of the week.

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It's gonna be a little bit more technical, but really high value for those of you who really wanna sink your teeth into some of the available functionality on the BDE platform.

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So without further ado, Dave, you've done a great job creating this tip of the week for us using exit surveys to reduce member cancellations.

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And in my opinion, this is really an exercise on how to leverage some of the built in, form functionality

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- with Brilliant Directories. So if it's okay, can I pass it to you?
- Definitely.

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Let's dive right into this.

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So I think a lot of times when we talk about exit surveys or any kind of survey for that matter, we might automatically think, oh, we're gonna have to use some other third party survey platform in order to facilitate this, maybe something like SurveyMonkey

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or Google Forms.

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But the Brilliant Directreach platform actually has a lot of built in form functionality that we can utilize in order to implement this sort of exit survey.

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So we'll start by going over exit surveys, what they are, how they can benefit us, and then we'll go into actually how to implement something like this on your own website.

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So before we get into

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explaining how exit surveys can help us save some cancellations, it is important to remember

384
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that cancellations are inevitable.

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We can't save all cancellations, but we can do some things to try to help,

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reduce that number.

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So, an exit survey can help us in that by initiating a conversation with these members who are looking to cancel.

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So if we can initiate a conversation with them before they actually cancel their account,

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then, one, we might be able to collect actionable information from these members, information that we can put to use in order to save this cancellation

390
00:27:00.155 --> 00:27:01.615
as well as future cancellations,

391
00:27:02.429 --> 00:27:09.409
in addition to information that we can use to figure out what it is we're doing right, not just what it is that we can improve on.

392
00:27:10.190 --> 00:27:12.129
So what is an exit survey?

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Really simply, it's a short questionnaire.

394
00:27:14.750 --> 00:27:17.730
You really wanna keep this maybe to somewhere around three questions

395
00:27:18.265 --> 00:27:20.765
that members will submit prior to sending,

396
00:27:21.304 --> 00:27:22.525
their account cancellation

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00:27:23.065 --> 00:27:23.544
request.

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00:27:23.544 --> 00:27:29.645
So they'll submit this form before they cancel their account, and that will give us a chance to try to save the cancellation.

399
00:27:30.670 --> 00:27:36.370
So why should we utilize an exit survey? So aside from collecting that useful information

400
00:27:36.750 --> 00:27:41.090
about our member's decision to sign up and to cancel, it gives us an opportunity

401
00:27:41.390 --> 00:27:45.010
to learn from the members that we aren't going to be keeping.

402
00:27:45.785 --> 00:27:47.965
We can improve our membership experience,

403
00:27:48.345 --> 00:27:51.645
determine what we did well and what can be improved upon.

404
00:27:52.025 --> 00:27:53.245
We can also turn

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00:27:53.625 --> 00:28:08.590
what is potentially a negative experience into a positive one, not just for the member, if maybe they had a bad experience, we can provide a solution to them to make that right, but also a negative experience for us, the website owner, having a member cancel.

406
00:28:08.889 --> 00:28:10.350
If we can save that cancellation,

407
00:28:11.054 --> 00:28:16.514
then, that becomes a positive experience for both the member as well as us, the website owner.

408
00:28:16.815 --> 00:28:20.575
And, also, we could potentially leave on good terms with the member.

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00:28:20.575 --> 00:28:28.680
If they give us our feedback and we reply to them with potential solutions or we we tell them that we'll actively look into solving these problems.

410
00:28:29.380 --> 00:28:35.960
And so if that could help them leave on good terms, maybe they'll return in the future once we've solved any problems that they've identified.

411
00:28:36.500 --> 00:28:46.725
Or maybe it just wasn't the right fit for them, but they have some friends or colleagues that our membership community might be right for that they would end up recommending our site to.

412
00:28:46.784 --> 00:28:50.164
- And I know I know we don't have actual data on this, but,

413
00:28:50.784 --> 00:28:51.445
you know,

414
00:28:51.850 --> 00:28:54.830
I'm sure there is a percentage of people who are canceling

415
00:28:55.289 --> 00:29:03.549
just because they don't know how to use something even though they they could potentially there's features built into what you're offering to your membership plans,

416
00:29:04.035 --> 00:29:09.075
or they just don't understand how something works or where do you get the most out of your service.

417
00:29:09.075 --> 00:29:09.575
So,

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00:29:10.275 --> 00:29:11.895
with the opportunity to

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00:29:12.595 --> 00:29:13.495
capture them,

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00:29:14.355 --> 00:29:15.655
with an exit survey,

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00:29:16.115 --> 00:29:17.655
you could help recover

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00:29:18.210 --> 00:29:22.549
that small percentage of people who might just be lost and need a little push in the right direction

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00:29:22.929 --> 00:29:25.190
before they, pull the plug completely.

424
00:29:25.970 --> 00:29:31.730
- So what should we be asking on this exit survey? Again, we wanna keep it short and easy to fill out.

425
00:29:31.730 --> 00:29:34.845
It should be something that members are happy to complete,

426
00:29:35.225 --> 00:29:38.845
information that they're willing to provide us prior to canceling.

427
00:29:39.385 --> 00:29:53.040
So the three main questions we wanna ask and probably, we don't wanna ask anything additional because, again, we wanna keep this process simple and easy, and we want this information from these members who could potentially be canceling.

428
00:29:53.340 --> 00:29:57.200
The three questions we want to ask are, why are you thinking about canceling?

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00:29:57.500 --> 00:30:01.760
This will tell us what went wrong with their experience on our website.

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00:30:02.345 --> 00:30:06.205
We want to ask what was their primary reason for joining our community.

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00:30:06.425 --> 00:30:10.125
This will let us know what we did right, whether it was in our marketing

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00:30:10.505 --> 00:30:13.005
or our product or service marketing.

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00:30:13.705 --> 00:30:17.085
It lets us know what we should continue focusing on.

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00:30:17.470 --> 00:30:23.890
And then the third question we wanna ask is, is there anything that we can do to convince you to stay?

435
00:30:24.190 --> 00:30:34.385
So this kind of allows us to put forth a sign that, you know, we're willing to make things right regardless of what may have gone wrong with this member's experience on our website.

436
00:30:34.525 --> 00:30:41.345
We wanna know how we can improve and how we can make the experience right for this person and other members moving forward.

437
00:30:42.285 --> 00:30:43.620
And so once

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00:30:44.020 --> 00:30:45.080
the member

439
00:30:45.460 --> 00:30:47.480
submits their exit survey,

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00:30:47.780 --> 00:30:53.640
those three questions they submit it, they could still go on and cancel their account on their own.

441
00:30:54.100 --> 00:31:05.945
But if they don't or if you take that option away from them, then we wanna follow-up with these members who submitted that exit survey and offer them a solution that addresses the reason that they

442
00:31:06.245 --> 00:31:07.304
wanted to cancel,

443
00:31:07.684 --> 00:31:08.184
specifically

444
00:31:08.645 --> 00:31:11.065
the reasons that they submitted in their responses.

445
00:31:12.120 --> 00:31:14.520
And another great tip is we wanna try to get them on the phone.

446
00:31:14.520 --> 00:31:17.020
It's a lot easier to make a personal connection with,

447
00:31:17.560 --> 00:31:22.300
our members, our customers over the phone. It could be a really quick five minute conversation,

448
00:31:22.840 --> 00:31:26.860
but it could be a lot easier to try to convince them to stay or to understand

449
00:31:27.394 --> 00:31:29.174
what went wrong and how we can fix

450
00:31:29.475 --> 00:31:33.014
it if we're speaking with them over the phone then going back and forth over emails,

451
00:31:33.715 --> 00:31:35.975
or a live chat or something like that.

452
00:31:36.034 --> 00:31:39.955
So some potential solutions you can offer, these are just general ideas.

453
00:31:39.955 --> 00:31:42.054
Again, it depends on the specific circumstances

454
00:31:42.830 --> 00:31:48.210
for what your membership community is offering and why a particular member wants to cancel.

455
00:31:48.590 --> 00:31:51.330
But some potential solutions would be to pause, downgrade,

456
00:31:51.790 --> 00:31:53.250
or upgrade their membership,

457
00:31:54.030 --> 00:31:57.570
maybe provide them with a coupon code that reduces their membership fee,

458
00:31:57.955 --> 00:31:58.855
give them a complimentary

459
00:31:59.235 --> 00:32:12.215
profile audit so we can go through their profile or their listing with them, figure out what areas could be improved upon, what additional information they may wanna add to figure out how they could get the most out of their membership.

460
00:32:12.910 --> 00:32:16.430
And then maybe also provide some tips on how to get the most out of their membership.

461
00:32:16.430 --> 00:32:20.030
Maybe they're not utilizing all of the features that we're offering them.

462
00:32:20.030 --> 00:32:22.130
Maybe we're not doing a great job at marketing

463
00:32:22.510 --> 00:32:28.395
what, features or services we we have to offer to them, And so that could be a learning point for us.

464
00:32:28.395 --> 00:32:33.775
So getting them on a phone, going through what their experience was on the website, why they're canceling,

465
00:32:34.155 --> 00:32:40.015
really understanding that, and then providing them with a solution for their unique circumstance

466
00:32:40.570 --> 00:32:42.750
could help save that one cancellation

467
00:32:43.450 --> 00:32:46.110
but could also help prevent future cancellations

468
00:32:46.650 --> 00:32:48.270
if we're able to take this

469
00:32:48.570 --> 00:32:53.470
information from them and act on it in order to prevent those future cancellations.

470
00:32:55.455 --> 00:32:58.595
That leads us into this slide, learning from our survey data.

471
00:32:58.735 --> 00:33:03.795
Again, it's not just an extra step that we want to make members take before canceling.

472
00:33:04.335 --> 00:33:08.595
We really want to take the responses that we get from these members

473
00:33:09.030 --> 00:33:09.770
and understand

474
00:33:10.070 --> 00:33:11.050
why they're joining,

475
00:33:11.670 --> 00:33:12.730
why they're canceling,

476
00:33:13.190 --> 00:33:18.730
and figure out what we can change to encourage more sign ups and less cancellations.

477
00:33:18.950 --> 00:33:21.050
That's really what it comes down to in the end.

478
00:33:21.885 --> 00:33:26.305
Now that we've gone through explaining what an exit survey is, how it can be beneficial

479
00:33:26.765 --> 00:33:31.345
both from a member's perspective as well as from our perspective as a website owner,

480
00:33:31.645 --> 00:33:37.265
let's see how we can go ahead and create this form and then actually implement it on our website.

481
00:33:38.500 --> 00:33:39.000
- Awesome.

482
00:33:39.620 --> 00:33:42.760
So let's do one thing first. Let's see what,

483
00:33:43.300 --> 00:33:44.040
by default,

484
00:33:44.500 --> 00:33:50.680
is here when somebody wants to close their their account their member account on a BD website. So,

485
00:33:50.985 --> 00:33:54.525
a member is logged in, and it's not just a one click button.

486
00:33:54.905 --> 00:33:58.445
They would have to go to their kind of their billing information page,

487
00:33:59.225 --> 00:34:01.005
or their manage account page.

488
00:34:01.305 --> 00:34:03.805
So we'll just click on the billing information here.

489
00:34:05.360 --> 00:34:08.659
And it's actually excuse me. It's in the manage account page.

490
00:34:09.280 --> 00:34:15.520
So they can go to their billing, downgrade membership, you know, that says contact us, or they can click on close my account.

491
00:34:15.520 --> 00:34:18.320
So by default, this is kinda what's showing, for everyone.

492
00:34:18.320 --> 00:34:22.005
You know, it says, are you sure you wanna close your account? It says, no. Go back,

493
00:34:22.545 --> 00:34:26.485
and then yes. Close my account. So if the member selected this,

494
00:34:26.864 --> 00:34:30.165
it would set their account to canceled in the back end area,

495
00:34:30.480 --> 00:34:32.500
and it would cancel any paid subscriptions,

496
00:34:33.199 --> 00:34:34.739
that they might have. So,

497
00:34:35.440 --> 00:34:37.520
they can certainly close their account on their own.

498
00:34:37.520 --> 00:34:42.260
You could modify this stuff to, you know, make them jump through through other hoops and things like that.

499
00:34:42.320 --> 00:34:48.795
With the exit survey, you could just put one extra barrier that can, as David said, like a final plea,

500
00:34:49.655 --> 00:34:55.195
to get them to share their feedback and then, potentially help save them from wanting to cancel,

501
00:34:55.895 --> 00:34:57.195
their account. So,

502
00:34:57.495 --> 00:34:59.675
this is what we've done on another site.

503
00:35:01.089 --> 00:35:03.349
Actually, the same demo site we were using.

504
00:35:03.650 --> 00:35:04.950
Let's go to the dashboard,

505
00:35:07.089 --> 00:35:08.550
and we'll go to the

506
00:35:09.089 --> 00:35:10.310
manage account page,

507
00:35:12.450 --> 00:35:15.030
and we'll click on the close my account button.

508
00:35:17.204 --> 00:35:18.025
Okay. So,

509
00:35:18.565 --> 00:35:20.585
we've done something a little playful here.

510
00:35:21.285 --> 00:35:27.944
First thing is we found, an animated GIF with a puppy dog that says please don't go, and then we created a form,

511
00:35:28.500 --> 00:35:31.400
using the form manager. We'll go through those steps in a sec.

512
00:35:31.860 --> 00:35:35.880
And, very simple, it says maybe we can help. Let us know below.

513
00:35:36.420 --> 00:35:40.200
Why are you thinking about canceling? So they can give you some input there.

514
00:35:41.255 --> 00:35:43.575
What was your primary reason for joining our community?

515
00:35:43.575 --> 00:35:45.995
And in this case, we've made them required fields.

516
00:35:46.375 --> 00:35:48.955
And is there anything we can do to convince you to stay?

517
00:35:49.335 --> 00:35:51.755
So kind of those three questions David was asking.

518
00:35:52.215 --> 00:35:56.700
And then there's a button here, give me options to remain a member. So they're not leaving yet,

519
00:35:57.640 --> 00:36:03.320
but if we if we scroll down, we see it's that same kind of module there, and we've changed the text label here.

520
00:36:03.320 --> 00:36:06.700
It says, click the link below to officially close your account.

521
00:36:06.920 --> 00:36:11.655
So that's similar to what we're seeing, here. You know, are you sure you wanna close your account?

522
00:36:11.655 --> 00:36:12.795
And then two buttons.

523
00:36:13.575 --> 00:36:20.795
In this case, it says click the link below to officially close your account, but we've put this hurdle in front of them, as a last ditch effort,

524
00:36:21.175 --> 00:36:24.990
for them to share some feedback. And we wanna show you, what we've done here.

525
00:36:24.990 --> 00:36:26.770
But let's go ahead and and go through

526
00:36:27.070 --> 00:36:28.610
this. Doesn't fit my needs.

527
00:36:29.550 --> 00:36:31.490
Seemed like a good value.

528
00:36:33.310 --> 00:36:33.810
Expensive.

529
00:36:34.910 --> 00:36:37.170
I don't think I need this

530
00:36:37.725 --> 00:36:39.905
anymore. Okay. So they've told you these things,

531
00:36:40.445 --> 00:36:43.745
and it's in their account, and then give me options to remain a member.

532
00:36:44.445 --> 00:36:46.625
And we've created this simple thank you page.

533
00:36:46.925 --> 00:36:49.965
Thanks for giving us a chance. Again, you could write whatever you want.

534
00:36:50.285 --> 00:36:53.105
We'll contact you soon with options to stay with us.

535
00:36:53.430 --> 00:36:56.970
Our team has received your feedback, and we'll follow-up with ways to help.

536
00:36:57.270 --> 00:37:01.750
So this will be your your final attempt to kind of, you'll get notified when this form is filled out.

537
00:37:01.750 --> 00:37:06.730
You can customize this page and provide them with more options to contact you and and things like that.

538
00:37:07.215 --> 00:37:08.755
But let's see how we created,

539
00:37:09.135 --> 00:37:11.795
created that page. So let's go back to the dashboard

540
00:37:14.175 --> 00:37:16.435
and go back to the manage account page

541
00:37:19.550 --> 00:37:21.330
and click on close my account.

542
00:37:21.950 --> 00:37:27.330
So, obviously, I haven't closed my account, just yet. So first thing is, we do have

543
00:37:27.710 --> 00:37:29.330
text labels on this page.

544
00:37:30.110 --> 00:37:32.530
So what we did here is this is a text label,

545
00:37:33.225 --> 00:37:36.045
that that renders above this box here.

546
00:37:36.505 --> 00:37:40.605
It's empty by default, so that's why in this example, we're just seeing the box.

547
00:37:41.065 --> 00:37:44.025
So let me show you what that is and how you can edit that.

548
00:37:44.025 --> 00:37:47.165
Maybe you can convince people to contact you even without

549
00:37:47.580 --> 00:37:49.280
an exit survey form.

550
00:37:49.820 --> 00:37:52.160
So let's go to the admin area.

551
00:37:57.020 --> 00:38:01.200
So what you can look for, I believe it's called let me see.

552
00:38:02.195 --> 00:38:04.135
I'm gonna put this in the chat for everyone.

553
00:38:06.595 --> 00:38:11.975
Okay. Great. So this is called close account section header. That's the text label.

554
00:38:12.115 --> 00:38:17.255
And then this came we're rendering a form we created. All we did is put form, exit survey.

555
00:38:17.390 --> 00:38:21.010
Let me actually cut this out of here and just put some text here.

556
00:38:21.790 --> 00:38:23.250
You know, don't leave us

557
00:38:24.670 --> 00:38:25.650
call to save

558
00:38:27.070 --> 00:38:29.170
your account. Let me do, you know,

559
00:38:29.630 --> 00:38:30.530
+1 800.

560
00:38:31.470 --> 00:38:34.995
So that would be like the minimum you could do is just put something in this text label.

561
00:38:34.995 --> 00:38:38.595
It's left empty by default. It's called close account section header.

562
00:38:38.595 --> 00:38:40.295
Let me put that in the chat here.

563
00:38:40.595 --> 00:38:45.415
And when you put something in this text label, it will then I'll go ahead and save the changes.

564
00:38:45.800 --> 00:38:48.619
Again, this is like the minimum you can do. It's just gonna be plain text,

565
00:38:48.920 --> 00:38:49.660
on the page.

566
00:38:52.119 --> 00:38:56.859
Okay. It says, like, no styling, nothing. It says don't leave us. Call to save your account,

567
00:38:57.240 --> 00:39:00.645
you know, and so on. So very plain text. In this case, we created a custom

568
00:39:01.685 --> 00:39:03.065
a custom form

569
00:39:03.525 --> 00:39:04.885
with our exit survey, and a page that it redirects to.

570
00:39:04.885 --> 00:39:08.505
So let's put this form equals exit survey back in here.

571
00:39:09.845 --> 00:39:13.305
And that's what's really cool about BD is you can really put forms and widgets,

572
00:39:13.765 --> 00:39:14.985
even in the text labels,

573
00:39:15.365 --> 00:39:20.560
and it'll render that, that kind of stuff, throughout the site. So we'll refresh the page again.

574
00:39:21.740 --> 00:39:24.720
Okay. Great. So now, Dave, we should go to the form manager. Right?

575
00:39:25.180 --> 00:39:30.940
- Yeah. Let's go to the form manager and show them the exit form, the survey form that we created.

576
00:39:30.940 --> 00:39:31.840
- Okay. Cool.

577
00:39:32.385 --> 00:39:33.845
So go to the form manager,

578
00:39:35.825 --> 00:39:39.285
and we created a form. We just clicked on the new form button,

579
00:39:40.065 --> 00:39:42.165
and let's click on edit here.

580
00:39:43.345 --> 00:39:50.260
When you click on that new form button, just so everyone knows, it basically creates a copy of the website's contact us form.

581
00:39:50.640 --> 00:39:55.300
You know, the one where it says, please enter your name, your email, and and and phone number and a message.

582
00:39:55.520 --> 00:39:58.020
So it really starts you off with something very basic,

583
00:39:58.400 --> 00:40:00.795
and then you could modify it, from there.

584
00:40:01.674 --> 00:40:03.694
So we did a couple things here, some simple,

585
00:40:04.155 --> 00:40:05.535
some a little higher level.

586
00:40:05.915 --> 00:40:07.295
That image of the dog,

587
00:40:07.994 --> 00:40:10.315
the puppy dog here and says please don't go.

588
00:40:10.315 --> 00:40:15.090
Well, we created a field called custom HTML, and we basically put, an image here.

589
00:40:15.490 --> 00:40:19.350
So that'd be slightly higher level there, but that's something we did there.

590
00:40:19.730 --> 00:40:21.430
Then we put a title heading

591
00:40:21.890 --> 00:40:26.070
in the, field type title. Maybe we can help. Let us know below,

592
00:40:26.450 --> 00:40:28.150
and that's what we're seeing here.

593
00:40:28.765 --> 00:40:31.025
Maybe we can help, let us know below.

594
00:40:32.365 --> 00:40:33.425
And then we have,

595
00:40:34.285 --> 00:40:35.165
our three main,

596
00:40:35.645 --> 00:40:38.925
input questions. Also, we have a hidden field for their email.

597
00:40:38.925 --> 00:40:42.705
I'll explain that in just a little bit. Again, this is a little slightly higher level,

598
00:40:43.020 --> 00:40:47.520
but it does input their email address, when the form is submitted for them.

599
00:40:48.140 --> 00:40:49.760
But here's the radio select,

600
00:40:50.220 --> 00:40:55.440
why are you thinking about canceling? And we put a comma separated list of the options here.

601
00:40:56.675 --> 00:40:59.255
What was your primary reason for joining the community?

602
00:40:59.875 --> 00:41:05.494
This is a multi line text input field, so like a text area where they can just put whatever they want in there.

603
00:41:05.955 --> 00:41:10.935
And then same thing, another multi line, text input field. Is there anything we can do

604
00:41:11.270 --> 00:41:13.290
to convince you, to stay?

605
00:41:14.710 --> 00:41:17.930
These here, these, these three here, custom HTML,

606
00:41:18.390 --> 00:41:22.630
for the consent, these just load with, when you create a new form.

607
00:41:22.630 --> 00:41:27.025
We really don't need to mess with those. And then the submit button, we just changed what it said.

608
00:41:27.025 --> 00:41:28.965
It says give me options to remain

609
00:41:29.265 --> 00:41:34.325
a member, and that is what we're seeing, with the submit button, give me options to remain

610
00:41:34.705 --> 00:41:35.285
a member.

611
00:41:36.720 --> 00:41:37.119
So,

612
00:41:37.520 --> 00:41:38.480
not too complicated.

613
00:41:38.480 --> 00:41:45.780
I would familiarize you yourself, with creating a custom form, maybe create a sample page and kind of play with the form, add fields,

614
00:41:46.240 --> 00:41:50.675
see how you can collect data, and things like that. That's a great way to create landing pages,

615
00:41:51.215 --> 00:41:52.355
and things like that.

616
00:41:53.295 --> 00:41:55.155
So Dave, should we go to the form

617
00:41:55.455 --> 00:41:56.355
settings next?

618
00:41:57.055 --> 00:41:59.075
- Actually, if you wanna go over the,

619
00:41:59.535 --> 00:42:04.190
- email input field first, and then let's go over the settings.
- Okay.

620
00:42:04.570 --> 00:42:06.090
So when a form is submitted,

621
00:42:06.490 --> 00:42:09.150
we don't have to make this a hidden field. We could,

622
00:42:09.690 --> 00:42:12.250
make it make them enter their email address.

623
00:42:12.250 --> 00:42:17.745
However, the system does actually know what their email address is because they're logged in,

624
00:42:18.205 --> 00:42:19.265
as a member.

625
00:42:19.645 --> 00:42:22.925
This is a bit higher level, but, we'll break it down for you.

626
00:42:22.925 --> 00:42:28.225
When you create a new form, there is a field called inquiry email. That's the user's email address.

627
00:42:28.960 --> 00:42:33.060
I made it hidden because I don't wanna have to make them retype their email address,

628
00:42:33.360 --> 00:42:34.660
when the form is submitted,

629
00:42:35.360 --> 00:42:37.380
but I am pre filling that form,

630
00:42:37.760 --> 00:42:39.700
that field with their email address.

631
00:42:40.560 --> 00:42:43.620
What I've had to do is I've created a custom widget,

632
00:42:45.755 --> 00:42:51.055
and I went to widget manager, new widget. I just gave it an arbitrary name, user email,

633
00:42:51.595 --> 00:42:56.255
and I put this snippet of code here. It echoes the user's email address.

634
00:42:56.390 --> 00:43:00.650
So this basically is saying print the the member's email address.

635
00:43:00.710 --> 00:43:06.170
So I'm putting that in the widget, so that's what the widget will render, and the widget is called user email.

636
00:43:07.030 --> 00:43:12.255
And what I've done is I've created a hidden field, and I said widget equals user email.

637
00:43:12.255 --> 00:43:14.835
That's the default value. It's going to in effect

638
00:43:15.535 --> 00:43:18.655
already pre input into a hidden field. Nobody sees it.

639
00:43:18.655 --> 00:43:22.835
It's in it's in the takes care of a lot for you, with that there. So,

640
00:43:23.410 --> 00:43:26.230
again, slightly higher level, but super useful,

641
00:43:26.770 --> 00:43:29.670
there. Just a couple things to do. Custom widget,

642
00:43:30.290 --> 00:43:34.390
put the user user's email, and then we're gonna have that as a hidden field.

643
00:43:34.850 --> 00:43:38.790
Does that cover that, Dave? I'm asking you because I know it can go quickly here.

644
00:43:39.465 --> 00:43:39.625
- Yeah.

645
00:43:39.625 --> 00:43:48.125
And just to reiterate, if you don't wanna deal with all of that, you could just make it a normal input field where you have the member just type in their email address as normal.

646
00:43:48.185 --> 00:43:52.925
- This just saves that one step for them.
- You said it perfectly. You could just do an email address

647
00:43:53.670 --> 00:43:55.990
and, just have them enter their email address.

648
00:43:56.150 --> 00:43:59.369
This is just higher level having it as a hidden, field there.

649
00:43:59.990 --> 00:44:04.650
- Form settings now?
- Yeah. Let's go to the form settings and show them the, redirect

650
00:44:05.030 --> 00:44:06.970
- on submission.
- Okay. Great.

651
00:44:07.865 --> 00:44:09.085
So a couple things.

652
00:44:10.505 --> 00:44:13.164
You can add, classes to style

653
00:44:13.464 --> 00:44:13.964
forms,

654
00:44:14.345 --> 00:44:18.045
when you're rendering them. So the form element class in this case,

655
00:44:19.224 --> 00:44:20.430
I'm making it a well.

656
00:44:20.430 --> 00:44:25.809
What a well does is it puts it in this kind of and it matches the website's design theme colors.

657
00:44:26.030 --> 00:44:29.730
It puts it in this white box here in this case, and I'm using,

658
00:44:30.750 --> 00:44:34.130
a full padding Excel. If you just wanna emulate everything I've done,

659
00:44:34.430 --> 00:44:36.130
form element class well

660
00:44:36.885 --> 00:44:38.725
f pad excel. You don't need this.

661
00:44:38.725 --> 00:44:43.945
This is optional stuff, but I'm just trying to give you guys all the tools to kinda make things a bit more awesome.

662
00:44:44.725 --> 00:44:49.225
So we have a form element class, and then the last thing you need are the save actions.

663
00:44:49.890 --> 00:44:52.690
So in this case, we're gonna redirect to a URL.

664
00:44:52.690 --> 00:44:56.710
So after the form is filled out, it's gonna take the person to a new web page.

665
00:44:56.849 --> 00:45:00.549
So another benefit is you're taking them away from that cancellation page.

666
00:45:00.690 --> 00:45:03.615
They can always come back and scroll down and then click the nah.

667
00:45:03.615 --> 00:45:06.355
I don't want any of this close my account officially. So

668
00:45:06.815 --> 00:45:09.235
re save action, redirect to URL,

669
00:45:09.615 --> 00:45:13.315
and then redirect URL. David created this page called cancellation

670
00:45:13.615 --> 00:45:14.275
thank you.

671
00:45:14.735 --> 00:45:16.755
Let's just see what that page is again.

672
00:45:19.599 --> 00:45:21.460
It was redirected to this page.

673
00:45:21.920 --> 00:45:25.780
You can make this page no index, no follow. We'll take a look at this page in just a second,

674
00:45:26.080 --> 00:45:28.960
but after the form is filled out, it'll take people to this page.

675
00:45:28.960 --> 00:45:31.619
And that's basically all you need to do with the form settings.

676
00:45:32.000 --> 00:45:33.940
Save actions, redirect to URL.

677
00:45:34.665 --> 00:45:36.105
You don't have to put the full URL.

678
00:45:36.105 --> 00:45:41.145
You can just put the forward slash wherever it takes you, and you don't need to mess with anything else.

679
00:45:41.145 --> 00:45:41.885
And, again,

680
00:45:42.265 --> 00:45:49.245
if you want the form element class, this is optional, but this will add that kind of the padding to the form as well.

681
00:45:50.210 --> 00:45:50.710
And,

682
00:45:51.410 --> 00:45:52.869
okay. Let's go back here.

683
00:45:53.490 --> 00:45:57.970
- Did I miss anything here, David? After it's submitted, where does it go? Right?
- Right.

684
00:45:57.970 --> 00:46:00.869
- We need to figure out how we can view these submissions.
- Okay.

685
00:46:00.930 --> 00:46:03.030
Actually, couple things in the form settings.

686
00:46:03.725 --> 00:46:07.985
One, there are email settings. So you can create an email template

687
00:46:08.365 --> 00:46:10.065
under your email section here,

688
00:46:10.605 --> 00:46:12.625
and create your own custom email template.

689
00:46:13.085 --> 00:46:16.045
That address is the fact that somebody filled out this form.

690
00:46:16.045 --> 00:46:20.420
Thank you so much for giving us another chance. We hear what you're talking about.

691
00:46:20.420 --> 00:46:24.180
Someone from our team will look at your account and see what we can offer you.

692
00:46:24.180 --> 00:46:31.155
These are things that you can create a new email template with and then have that email template sent after that form is filled out.

693
00:46:31.875 --> 00:46:33.495
So you can go to email settings,

694
00:46:34.195 --> 00:46:36.855
send email after submit, set that to yes.

695
00:46:37.555 --> 00:46:44.215
Email template to send to the person who submitted the form to the member, so you can go ahead and choose your custom email that you created

696
00:46:44.580 --> 00:46:47.460
specifically for this instance. And again, it's not just for exit surveys.

697
00:46:47.460 --> 00:46:49.080
If you guys have landing pages

698
00:46:49.620 --> 00:47:00.280
or application forms and things like that, this is a really cool way to send a confirmation email with next steps or what they can expect or just letting them know that you've received their message.

699
00:47:00.714 --> 00:47:03.055
And then you can send an email to the admin.

700
00:47:03.755 --> 00:47:05.055
So it'll go to,

701
00:47:05.355 --> 00:47:10.175
you the owner of the website's email, but you can put alternative email addresses here too.

702
00:47:10.234 --> 00:47:14.609
Maybe you have other staff who are specifically helping you with the exit survey.

703
00:47:14.609 --> 00:47:22.390
You can make sure that they get an email when this form is submitted so they can follow-up in real time with the person who submitted, the form.

704
00:47:23.010 --> 00:47:23.510
And

705
00:47:23.890 --> 00:47:28.755
in addition to that, you can create a custom template if you want to for that.

706
00:47:28.915 --> 00:47:35.095
These are more just alerts for the admin just to ping you when when this form is filled out, so nothing fancy is really required,

707
00:47:35.795 --> 00:47:38.615
more than just the ping. But there are email settings here,

708
00:47:38.994 --> 00:47:40.855
and, it is a good way to

709
00:47:41.600 --> 00:47:45.220
let the person who just submitted the form what the next steps are.

710
00:47:45.920 --> 00:47:46.420
Okay.

711
00:47:47.200 --> 00:47:50.020
When the form is submitted, they can get a follow-up email,

712
00:47:50.720 --> 00:47:54.980
but also that submission is gonna be saved in your forms inbox.

713
00:47:56.244 --> 00:47:57.464
So under your emails,

714
00:47:58.724 --> 00:48:05.305
and we can see here we have this person, you know, just a sample member we have here, they filled out the exit survey.

715
00:48:06.005 --> 00:48:07.785
We can look at the full inquiry.

716
00:48:09.890 --> 00:48:10.950
So we can see,

717
00:48:11.330 --> 00:48:11.990
you know,

718
00:48:12.450 --> 00:48:15.730
it's just basically a copy of the form. It's this person who submitted it.

719
00:48:15.730 --> 00:48:17.430
Why are you thinking about canceling?

720
00:48:17.970 --> 00:48:22.390
Doesn't meet my needs. What is your primary reason? Seem like a good value.

721
00:48:23.255 --> 00:48:25.735
It's too expensive. I don't think I need this anymore.

722
00:48:25.735 --> 00:48:28.235
So that should arm you or whoever's gonna follow-up,

723
00:48:28.695 --> 00:48:34.075
with this person with some ideas on what you could offer them to help save them or salvage them.

724
00:48:34.135 --> 00:48:38.395
So really the goal of all this is to increase the overall lifetime value

725
00:48:38.850 --> 00:48:42.790
of each of your members by keeping them on as a paid subscriber.

726
00:48:44.370 --> 00:48:45.650
So that's nice and tidy there.

727
00:48:45.650 --> 00:48:51.010
And, again, you can ask as many questions as you need or is is makes sense for your industry.

728
00:48:51.250 --> 00:48:52.950
We just kept it to these three.

729
00:48:53.415 --> 00:48:57.975
But you can see all the exit surveys here, and then you can even filter by form here.

730
00:48:57.975 --> 00:48:59.435
When you're in your forms inbox,

731
00:48:59.975 --> 00:49:02.955
you can filter by the form name. So exit survey,

732
00:49:04.455 --> 00:49:05.995
we can see here we have

733
00:49:06.380 --> 00:49:08.140
one, two, three, four, five,

734
00:49:08.540 --> 00:49:11.680
exit surveys that were filled out. These are just tests that we've done,

735
00:49:12.140 --> 00:49:17.440
and we can see that it has the person's email address. It lets us know what their member ID is.

736
00:49:17.500 --> 00:49:25.985
So really high value information here, for any forms that you create throughout your site, letting you know who the person is and how they correspond to your site,

737
00:49:26.285 --> 00:49:28.305
with regard to their member ID.

738
00:49:29.405 --> 00:49:31.665
Okay. Have I missed anything here, David?

739
00:49:32.140 --> 00:49:34.480
- I think you got it. So just to summarize,

740
00:49:34.940 --> 00:49:38.000
the steps would be to create a new form

741
00:49:38.380 --> 00:49:39.840
for your exit survey,

742
00:49:40.619 --> 00:49:45.680
create a thank you page, then go into your form settings,

743
00:49:46.205 --> 00:49:47.585
set that redirect

744
00:49:48.045 --> 00:49:49.985
URL to your thank you page,

745
00:49:51.405 --> 00:49:55.505
and then those are the major steps. And then just paste in your,

746
00:49:56.285 --> 00:50:00.569
form short code into the text label, and, and then that would be it.

747
00:50:00.569 --> 00:50:05.069
Then you would either monitor your inbox or here in the admin area, your forms inbox

748
00:50:05.529 --> 00:50:09.630
for, submissions on this form, and then you can then follow-up with these members.

749
00:50:10.329 --> 00:50:12.670
- That's right. And, again, we've we've

750
00:50:13.065 --> 00:50:17.305
updated the text here, so it's kinda like maybe this is the last ditch effort.

751
00:50:17.305 --> 00:50:18.605
Maybe we can help you.

752
00:50:19.224 --> 00:50:26.585
We're not totally hiding it, but we're kind of putting blockers in front of this, you know, click the link below to officially close my account.

753
00:50:26.585 --> 00:50:27.885
Yes. Close my account.

754
00:50:28.250 --> 00:50:33.450
We definitely don't wanna stop someone who's just wants out altogether so they can stop their billing and things like that.

755
00:50:33.450 --> 00:50:40.910
But this extra hurdle not only could deliver happiness to the member who might be confused about the service or doesn't fully understand it,

756
00:50:41.625 --> 00:50:43.965
as opposed to just pulling the plug altogether.

757
00:50:44.985 --> 00:50:47.325
Yeah. Maybe sometimes they just need a little TLC,

758
00:50:47.785 --> 00:50:49.485
to to help them on their way.

759
00:50:49.945 --> 00:50:53.225
So, again, this was a little higher level than what we normally do for our tip of the week.

760
00:50:53.225 --> 00:50:55.390
It really showed you how, the forms work here.

761
00:50:55.390 --> 00:50:59.250
I think one last thing is just this page, David, the cancellation thank you page.

762
00:50:59.550 --> 00:51:02.530
Let's just show you guys where we where we, added that.

763
00:51:02.670 --> 00:51:05.330
That's under content in the web page builder.

764
00:51:06.750 --> 00:51:11.505
And, what we did is we created a new page with this blue button here. I'll I'll just scroll down

765
00:51:11.805 --> 00:51:12.545
here. Cancellation.

766
00:51:13.484 --> 00:51:15.825
Thank you. I guess save, we should call it.

767
00:51:16.285 --> 00:51:19.825
And all we did is we put the title here. Thanks for giving us a chance.

768
00:51:20.125 --> 00:51:26.080
We'll contact you soon with options to stay. This was the u the custom URL we created.

769
00:51:26.540 --> 00:51:29.760
It can be whatever you want, but this is what we put in the form settings,

770
00:51:30.460 --> 00:51:32.320
with a forward slash to correspond,

771
00:51:32.620 --> 00:51:34.720
to the page we wanna send people to.

772
00:51:35.100 --> 00:51:39.635
And, yeah, we just have the titles here, and then the happy face image we got online,

773
00:51:40.095 --> 00:51:44.655
and our team, you know, you could put whatever you want here. It could be more ways to contact you.

774
00:51:44.655 --> 00:51:48.035
It could be instructions on how to maximize the use of their profile.

775
00:51:48.735 --> 00:51:54.710
Again, it's customer's choice here what you think would add the most value at this particular stage in the member's journey,

776
00:51:55.250 --> 00:51:57.510
with you. Cancellations are inevitable,

777
00:51:57.810 --> 00:52:02.050
but there's no harm in trying to figure out what went wrong and, making it right.

778
00:52:02.050 --> 00:52:10.045
And what's cool is once you create that form and the page to redirect to, you know, all that data is saved in your, you know, your forms inbox.

779
00:52:10.505 --> 00:52:12.444
And one last thing that's really cool

780
00:52:12.905 --> 00:52:16.125
is, if you ever wanted to kinda look at everything altogether,

781
00:52:16.505 --> 00:52:19.085
you could filter by form like exit survey,

782
00:52:19.839 --> 00:52:30.720
and then you can export all those inquiries, and it'll give you a nice Excel file with all the different form fields that you had, like why did they canceled, you know, all all the questions you're asking will be in the column.

783
00:52:30.720 --> 00:52:33.619
So, if you ever wanted to just look at all the metadata

784
00:52:34.224 --> 00:52:38.724
and see, like, what the most popular responses were for any of the forms that you create,

785
00:52:39.025 --> 00:52:40.244
exporting the inquiries,

786
00:52:40.944 --> 00:52:43.125
is is the way, to do that.

787
00:52:44.065 --> 00:52:46.740
Glad we went over this today. Thanks for that suggestion, David.

788
00:52:47.140 --> 00:52:49.720
I see Colette has her hands up. We'll take some questions,

789
00:52:50.100 --> 00:52:54.119
now, on anything we covered today or any questions about your BD site.

790
00:52:54.500 --> 00:52:55.480
How are you, Colette?

791
00:52:56.260 --> 00:52:58.820
- Hi, Jason. Very good. And you?
- Pretty good. Pretty good.

792
00:52:58.820 --> 00:53:01.080
How'd you like, the tip of the week this week?

793
00:53:01.515 --> 00:53:07.775
- Awesome. I can't wait to put all that in.
- Great.
- Thanks very much for that, David. That's great.

794
00:53:08.395 --> 00:53:13.295
One question related to that is is there a way of doing different,

795
00:53:13.914 --> 00:53:14.895
exit surveys

796
00:53:15.260 --> 00:53:16.880
for the different membership levels?

797
00:53:17.660 --> 00:53:19.359
- Right now, it's just tied

798
00:53:19.660 --> 00:53:20.800
to that text label.

799
00:53:21.260 --> 00:53:22.640
So unless you put,

800
00:53:23.020 --> 00:53:28.540
and I don't think it would be very difficult, but you would need different rules in that text label.

801
00:53:28.540 --> 00:53:33.184
So if it's this membership plan, show this form or show this content, whatever,

802
00:53:33.805 --> 00:53:35.984
you like. But that's not a bad suggestion.

803
00:53:37.164 --> 00:53:40.305
I'll talk to the team about that, Colette, and see what we can do about that.

804
00:53:40.605 --> 00:53:42.704
- Lovely.
- Alright. Thank you, Colette.

805
00:53:43.270 --> 00:53:44.810
- Thanks a lot.
- You're welcome.

806
00:53:45.190 --> 00:53:46.890
Not all suggestions are always,

807
00:53:47.270 --> 00:53:49.110
pushed, but, we definitely do,

808
00:53:49.430 --> 00:53:50.650
appreciate them. And

809
00:53:50.950 --> 00:53:57.290
90% of the updates that we push are from your suggestions, so we'll always do our best, to make things come to life.

810
00:53:57.515 --> 00:53:59.775
Alright. Let's see who else has their hand up here.

811
00:54:00.395 --> 00:54:02.075
Alright. We got our good friend, Sean,

812
00:54:02.475 --> 00:54:03.295
Sean here.

813
00:54:04.395 --> 00:54:06.815
- Sure. How are you doing? Excellent. Presentation.

814
00:54:07.115 --> 00:54:07.775
I have

815
00:54:08.635 --> 00:54:13.770
two two set of question. One of them is a little technical. The other one is very beginner question.

816
00:54:13.770 --> 00:54:15.390
That's a stuff with technical question.

817
00:54:16.170 --> 00:54:18.430
Regarding the each member's

818
00:54:18.890 --> 00:54:20.110
traffic. So

819
00:54:20.410 --> 00:54:24.350
the directory has a a option to add the Google Analytics,

820
00:54:25.145 --> 00:54:26.365
But other portion,

821
00:54:26.665 --> 00:54:30.204
we do we have a option to put the Google Tag Management

822
00:54:31.224 --> 00:54:36.125
to each member? So for example, a member asked me a question regarding how much traffic

823
00:54:36.505 --> 00:54:40.605
Yeah. My my location, my my section of your website.

824
00:54:40.800 --> 00:54:44.020
I don't have any way to, at least based on my knowledge,

825
00:54:44.480 --> 00:54:47.940
to be able to tell him or her that how much traffic received.

826
00:54:48.720 --> 00:54:51.040
The only thing I know is through the Google Tag Management.

827
00:54:51.040 --> 00:54:55.060
But do you have a option to add the tag to this section or

828
00:54:55.434 --> 00:54:59.694
- no? Yeah.
- Each member?
- I have I have good news for you, and I have good news for you.

829
00:55:00.395 --> 00:55:01.855
Which one would you like first?

830
00:55:02.234 --> 00:55:02.895
- Yeah. Alright.

831
00:55:03.595 --> 00:55:05.775
- The I'll tell you. So to answer okay.

832
00:55:06.154 --> 00:55:06.474
So,

833
00:55:06.954 --> 00:55:08.015
you can add

834
00:55:08.510 --> 00:55:13.230
code to each specific member's head area is is where you would put the tag manager.

835
00:55:13.230 --> 00:55:18.050
So in your admin area, let's say your member provided you with their tag manager code.

836
00:55:18.910 --> 00:55:19.569
You know,

837
00:55:19.869 --> 00:55:22.910
you can make this available for them to input themselves too.

838
00:55:23.069 --> 00:55:28.515
You can you can customize their contact form, you you know, and have them paste it there, but

839
00:55:28.895 --> 00:55:30.275
but easier if they just,

840
00:55:30.575 --> 00:55:34.734
gave it to you in in at the beginning so you can work and see how it's being used.

841
00:55:34.734 --> 00:55:38.914
But if you click on the quick edit in your search members for any of the members,

842
00:55:39.849 --> 00:55:41.550
under advanced options,

843
00:55:43.210 --> 00:55:48.730
you can put custom head code here, which is generally where so so you're gonna drop the tag code there.

844
00:55:48.730 --> 00:55:50.510
You can also have custom CSS,

845
00:55:51.450 --> 00:55:53.070
and even a custom URL

846
00:55:53.375 --> 00:55:56.015
and then custom meta tags as well here. Right.

847
00:55:56.335 --> 00:55:57.775
So you you have that.

848
00:55:57.775 --> 00:56:06.015
But even easier, if you're just wanna show them how much raw views their profile has received, and it actually does a lot more than that.

849
00:56:06.015 --> 00:56:09.109
It, I would recommend the, profile,

850
00:56:11.570 --> 00:56:12.630
profile analytics

851
00:56:13.089 --> 00:56:13.830
add on.

852
00:56:14.210 --> 00:56:18.230
And this will tell them how many raw views their profile has received,

853
00:56:18.545 --> 00:56:20.305
how many views their posts have received.

854
00:56:20.305 --> 00:56:25.045
So if they're posting events or articles or jobs or whatever, it'll show them how many views.

855
00:56:25.585 --> 00:56:30.225
It will also show them how many clicks they received to their website or social like Facebook.

856
00:56:30.225 --> 00:56:32.405
So if they're including their website link,

857
00:56:32.840 --> 00:56:36.540
it will show them how many people click to go to their website as well. So

858
00:56:36.840 --> 00:56:40.300
this is really good. Also, if somebody is looking to cancel,

859
00:56:40.680 --> 00:56:49.415
you can show them well, hey, Charlie, you know, you got this many profile views last month, this many clicks to your website, you know, how much do you pay for a Google click?

860
00:56:49.415 --> 00:56:52.475
You're getting you know, you're paying us $20 a month or whatever, but

861
00:56:52.775 --> 00:56:54.695
that's just that's just retention techniques.

862
00:56:54.695 --> 00:57:01.435
But this member profile analytics will show them how many raw profile views they've received each day and each month.

863
00:57:01.530 --> 00:57:02.030
So

864
00:57:02.330 --> 00:57:06.350
- that's that's another thing
- you can do there.
- What's your easier question that you had for us?

865
00:57:06.570 --> 00:57:11.070
- The easier question is our model is basically we list them lots of members.

866
00:57:11.530 --> 00:57:15.390
The problem I have is some of the members, they try to make a payment.

867
00:57:15.915 --> 00:57:19.375
And since they don't have a credit card to begin with, they cannot,

868
00:57:19.915 --> 00:57:24.815
do the processing or something is wrong. So I cannot duplicate or mimic

869
00:57:25.355 --> 00:57:27.135
what the problem is. So I've

870
00:57:27.515 --> 00:57:32.320
physically called them and asked them, what is the problem? Why you cannot use your credit card?

871
00:57:32.320 --> 00:57:35.460
- I couldn't figure it out.
- So couple things you can do.

872
00:57:36.560 --> 00:57:37.540
One thing is

873
00:57:37.920 --> 00:57:38.160
in

874
00:57:38.800 --> 00:57:41.440
our team can look at, in more detail.

875
00:57:41.440 --> 00:57:44.580
If you email them about a specific transaction that was rejected,

876
00:57:46.375 --> 00:57:50.315
they they could look at it and and see what the error message was.

877
00:57:50.855 --> 00:57:52.715
The error message is not public

878
00:57:53.015 --> 00:57:55.575
to the person with for the credit card.

879
00:57:55.575 --> 00:58:01.115
For security purposes, we don't wanna tell them why it's being rejected because then they know that's what they need to address.

880
00:58:02.349 --> 00:58:03.310
To spoof the system.

881
00:58:03.310 --> 00:58:09.010
So it's never gonna tell them why, like, the ZIP code is wrong or, you know, whatever is the problem is.

882
00:58:09.150 --> 00:58:10.690
But for these instances,

883
00:58:11.150 --> 00:58:12.930
couple things you can do is,

884
00:58:13.710 --> 00:58:18.785
they they do receive a a message on the screen when when it's rejected. So that is a text label.

885
00:58:18.785 --> 00:58:21.525
If you've been following us, there's text labels on your site.

886
00:58:21.665 --> 00:58:26.805
So you can edit that text label, and why don't you include your phone number so you have them call you,

887
00:58:27.345 --> 00:58:33.050
in in that moment and, you know, maybe you can process it, you know, some other way. But

888
00:58:33.350 --> 00:58:35.210
if you have some specific examples,

889
00:58:35.830 --> 00:58:42.330
email them to our team and they'll check the error reporting on that, and they can see what the what the issue was.

890
00:58:42.630 --> 00:58:44.090
To my knowledge also,

891
00:58:44.685 --> 00:58:46.785
you should receive an email,

892
00:58:47.485 --> 00:58:50.685
when somebody has a failed sign up attempt on your site.

893
00:58:50.685 --> 00:59:02.140
So you should like, if they go to a sign up for a membership plan and the credit card fails, you should be receiving a a failed sign up email just to notify you of the admin that someone is attempting to sign up on your site.

894
00:59:02.280 --> 00:59:05.660
But email the support team, provide them with the specific examples

895
00:59:06.039 --> 00:59:06.440
and,

896
00:59:06.839 --> 00:59:12.220
who the person was where it failed, and they can maybe provide you with some reasons why the credit card was rejected.

897
00:59:12.520 --> 00:59:14.380
- Perfect. Thank you very much. Alright.

898
00:59:15.375 --> 00:59:16.915
- See who else. Good good stuff there.

899
00:59:17.455 --> 00:59:18.355
Yeah. You should,

900
00:59:18.655 --> 00:59:22.655
we do wanna notify you guys when you have failed sign up attempts for paid members.

901
00:59:22.655 --> 00:59:26.255
So we have our very, very good friend Olga here. I'm gonna unleash your microphone.

902
00:59:26.255 --> 00:59:27.715
Olga, how are you today?

903
00:59:28.150 --> 00:59:32.010
- Yeah. Hi. How are you?
- Excellent. Excellent. What's your question for us today?

904
00:59:33.030 --> 00:59:34.230
- First of all, thanks,

905
00:59:34.550 --> 00:59:35.750
very much for this,

906
00:59:36.470 --> 00:59:38.970
review of the new feature, the form.

907
00:59:39.350 --> 00:59:41.845
I had no idea that text labels,

908
00:59:42.464 --> 00:59:46.724
can include forms and widgets, which is fantastic. If I knew it from the beginning,

909
00:59:47.105 --> 00:59:48.964
I would have created the whole thing differently.

910
00:59:49.265 --> 00:59:51.444
But my question is, is it possible

911
00:59:51.984 --> 00:59:52.484
to,

912
00:59:52.944 --> 00:59:54.164
include some forms

913
00:59:54.464 --> 00:59:56.724
or widgets in the checkout forms?

914
00:59:57.210 --> 00:59:58.910
Or it's better not to touch them.

915
01:00:00.330 --> 01:00:05.150
- Yeah. So, like, this is a text label in the form, enter email and create password.

916
01:00:05.850 --> 01:00:11.310
I wouldn't recommend putting a form inside here because this is part of a form already.

917
01:00:11.744 --> 01:00:13.365
You will see some conflicts

918
01:00:14.144 --> 01:00:17.285
there. What are you looking to accomplish? Maybe I can help you.

919
01:00:17.984 --> 01:00:18.884
- Well, say,

920
01:00:20.384 --> 01:00:24.565
- can I put a widget, with an image, for example?
- Yes. Yes.

921
01:00:24.650 --> 01:00:26.990
You can definitely put an image here instead.

922
01:00:27.450 --> 01:00:34.030
You can so some people put, like, a secure credit card with all the credit card icons, American Express, Visa, Mastercard.

923
01:00:34.890 --> 01:00:37.230
They put that kind of stuff on the checkout pages,

924
01:00:37.690 --> 01:00:38.430
for sure.

925
01:00:39.225 --> 01:00:41.065
- Okay. Okay. That's wonderful. Because,

926
01:00:42.265 --> 01:00:43.965
if it is possible to,

927
01:00:44.985 --> 01:00:46.445
use this feature,

928
01:00:46.825 --> 01:00:47.725
with the form,

929
01:00:49.065 --> 01:00:50.205
obviously, you know,

930
01:00:50.505 --> 01:00:51.405
we can create

931
01:00:52.105 --> 01:00:54.445
fantastic landing pages even this way.

932
01:00:55.119 --> 01:01:00.080
- Yes. You yes. Exactly. You can. So, you know, brilliant directories, we use our own system, here.

933
01:01:00.080 --> 01:01:03.460
So you can see we have a sidebar here, and we just put,

934
01:01:04.240 --> 01:01:09.075
- you know, images here in the sidebar. Do you know how to do that, Olga? To put a sign up?
- I do.

935
01:01:09.075 --> 01:01:09.795
- I do.
- I do.

936
01:01:09.795 --> 01:01:16.055
And, yeah, you can certainly use text and images, whatever HTML you want for the text labels that are in the form.

937
01:01:16.115 --> 01:01:22.455
However, I wouldn't I wouldn't render a form inside the form as well because that will may create a conflict.

938
01:01:23.289 --> 01:01:25.150
- Yeah. But eve even putting images,

939
01:01:26.250 --> 01:01:30.190
would be a fantastic feature for me because I use a lot of forms on my website.

940
01:01:30.569 --> 01:01:31.130
- Yeah. Yeah. Yeah.

941
01:01:31.130 --> 01:01:35.069
- So, you know, you could replace
- Basically, I don't I don't use it as a straight directory,

942
01:01:36.329 --> 01:01:38.349
website. It's, more like,

943
01:01:39.744 --> 01:01:40.645
close membership.

944
01:01:40.945 --> 01:01:41.445
- Mhmm.

945
01:01:42.305 --> 01:01:47.345
- And, you know, those images would would definitely add a lot to all the forms I'm using.
- Sure.

946
01:01:47.345 --> 01:01:49.025
I mean, yeah, you could put yeah.

947
01:01:49.025 --> 01:01:53.250
You you could definitely use images, and and that would definitely be recommended.

948
01:01:53.630 --> 01:01:58.849
Anything that will help motivate the people and make it easier for them to digest what they're looking at.

949
01:01:59.230 --> 01:02:04.690
Got time for one more question here, and, let's see who has their hand up. Our good friend, Eric.

950
01:02:04.829 --> 01:02:05.890
How you doing, Eric?

951
01:02:06.565 --> 01:02:10.505
- Oh, good. How are you guys? Pretty good. Pretty good.
- And how's what's your question for us today?

952
01:02:11.125 --> 01:02:12.105
- I wanna know,

953
01:02:12.725 --> 01:02:16.345
if there was any way to on, on the member results

954
01:02:16.965 --> 01:02:18.185
tab for events

955
01:02:19.740 --> 01:02:25.440
to include the, the map view because the events have those location

956
01:02:25.980 --> 01:02:26.960
tags on it?

957
01:02:27.340 --> 01:02:27.840
- Yeah.

958
01:02:29.180 --> 01:02:30.960
It should be there, by

959
01:02:31.505 --> 01:02:32.005
default.

960
01:02:32.465 --> 01:02:34.805
Let's go to our demo site, demo bootstrap.

961
01:02:35.265 --> 01:02:39.125
If it's not there for you, you may wanna email the support team.

962
01:02:39.505 --> 01:02:42.945
But if any of the events have a location attributed to them,

963
01:02:43.800 --> 01:02:47.340
- you know, the
- Oh, I mean, a on a member's profile on the on the tab

964
01:02:47.880 --> 01:02:49.340
that on the events tab.

965
01:02:49.800 --> 01:02:52.220
- Oh, that's something new. I haven't heard that before.

966
01:02:53.960 --> 01:02:57.585
- That's
- because we have, we we have a lot of events that are

967
01:02:58.065 --> 01:02:58.565
across

968
01:02:59.185 --> 01:03:00.065
a lot of different,

969
01:03:00.385 --> 01:03:04.484
product categories, if you will Mhmm. On on demodays.com.

970
01:03:04.705 --> 01:03:05.525
And so,

971
01:03:05.825 --> 01:03:07.265
you know, we don't use the,

972
01:03:08.224 --> 01:03:09.525
the calendar because

973
01:03:10.460 --> 01:03:12.319
it includes all the events.

974
01:03:12.700 --> 01:03:14.779
And so we're trying to find a way to,

975
01:03:15.180 --> 01:03:18.720
you know, a compact way when somebody comes on to someone's profile

976
01:03:19.099 --> 01:03:24.799
if they do have events to see, like, maybe a small map of, you know, like, just like the search results

977
01:03:25.404 --> 01:03:26.625
map view looks.

978
01:03:27.085 --> 01:03:31.345
- For that
- yeah. For that one, you might wanna reach out to a marketplace developer.

979
01:03:32.444 --> 01:03:33.164
- What about,

980
01:03:33.565 --> 01:03:35.025
that user ID

981
01:03:35.724 --> 01:03:37.265
search results? Can

982
01:03:37.644 --> 01:03:39.424
can that be set to

983
01:03:40.220 --> 01:03:45.559
- show in the map result instead of those result?
- There you go. There you go. There you go.

984
01:03:46.059 --> 01:03:48.799
What you can do is so you can go to events,

985
01:03:49.740 --> 01:03:55.280
and then, yeah. You can do, like, question mark use what is it? User ID equals,

986
01:03:55.955 --> 01:04:00.455
And then put the user ID's number. You might wanna start. You can choose to start

987
01:04:00.915 --> 01:04:03.815
- in map view.
- There's no there's not a URL

988
01:04:04.275 --> 01:04:06.375
to show map view,

989
01:04:07.475 --> 01:04:08.695
when they land here.

990
01:04:09.190 --> 01:04:11.530
- Oh, you know what? There is. There is.

991
01:04:12.070 --> 01:04:13.610
You are absolutely correct.

992
01:04:13.990 --> 01:04:16.410
You can do, like, map view equals

993
01:04:16.950 --> 01:04:21.210
map, or I don't remember what it is off the top of my head. Yeah. There you go. See view equals map.

994
01:04:21.990 --> 01:04:23.930
- Okay.
- Let's see if that works for events.

995
01:04:24.555 --> 01:04:28.575
K. So to answer your question, you could then link to the user ID,

996
01:04:29.194 --> 01:04:30.415
right, for events

997
01:04:31.035 --> 01:04:35.135
and then do the view. Let's see if this works for post. So this isn't working for post types.

998
01:04:35.435 --> 01:04:37.214
Seems like it's just working for

999
01:04:37.755 --> 01:04:38.734
member listings,

1000
01:04:39.275 --> 01:04:39.775
but

1001
01:04:40.290 --> 01:04:44.450
- that's really we do have that. So we should
- because I would just put, like,

1002
01:04:45.170 --> 01:04:48.790
- you know, there's already that code in the
- Yeah.
- Yeah. Yeah. No. No. Profile

1003
01:04:49.170 --> 01:04:50.210
tab to to,

1004
01:04:50.610 --> 01:04:51.570
echo the,

1005
01:04:51.890 --> 01:04:53.490
the title. So I would just echo

1006
01:04:53.975 --> 01:04:57.275
- Yeah. Yeah. You can you can URL.
- The URL. Exactly.

1007
01:04:57.655 --> 01:05:02.855
- Very smart.
- Okay.
- Okay. Ask in the Facebook group still, and and we'll check it out for you.

1008
01:05:02.855 --> 01:05:05.435
- See what we can do.
- Alright. Thanks.
- Alright. Good stuff, Eric.

1009
01:05:05.895 --> 01:05:09.870
Alright. Well, wow. This was an action packed webinar. Thank you guys for sticking

1010
01:05:12.750 --> 01:05:13.950
Fantastic tip of the week, David.

1011
01:05:13.950 --> 01:05:20.770
I think this is one of, by far, one of the most useful, that we've done in a long time, and they're always jam packed with good information.

1012
01:05:21.390 --> 01:05:25.490
Lots of BD Lab updates. The next webinar will be in two weeks.

1013
01:05:25.715 --> 01:05:30.835
If you have questions in the meantime, just like we've been suggesting in the webinar, you can join us in the Facebook group.

1014
01:05:30.835 --> 01:05:34.035
Head on over to brilliantdirectories.com/

1015
01:05:34.035 --> 01:05:34.535
Facebook.

1016
01:05:35.098 --> 01:05:40.478
On behalf of myself, David, and the entire Brilliant Directories family, thank you guys so much for joining us.

1017
01:05:40.538 --> 01:05:45.178
- Next webinar again is in two weeks. Have a great day and a brilliant
- week.
- Catch you guys later.

1018
01:05:45.178 --> 01:05:45.838
Bye bye.