WEBVTT 1 00:00:11.360 --> 00:00:13.540 Welcome. Welcome. Hey, Kirsten. 2 00:00:14.105 --> 00:00:14.924 Good to see 3 00:00:15.224 --> 00:00:15.724 you. 4 00:00:16.105 --> 00:00:17.485 Nice to see you too. 5 00:00:18.025 --> 00:00:22.205 Yes. Long time no see. I did see Scott. Yes. 6 00:00:22.585 --> 00:00:23.805 Yeah. So cool. 7 00:00:24.664 --> 00:00:26.966 Hey, Richard. Hey, Calvin. 8 00:00:27.740 --> 00:00:31.440 SJ. Oh, that's a cool name. Hi, Bob. Very cool. 9 00:00:31.820 --> 00:00:36.000 Donna Lee. Oh, hey, Tom. Good to see you. Can you test a little bit? 10 00:00:37.900 --> 00:00:38.960 Welcome, everyone. 11 00:00:39.260 --> 00:00:40.320 Welcome. Welcome. 12 00:00:42.504 --> 00:00:43.245 So cool. 13 00:00:43.785 --> 00:00:45.964 Just give everyone a chance to come in here. 14 00:00:46.984 --> 00:00:47.484 Yvonne, 15 00:00:47.864 --> 00:00:49.004 good to see you. 16 00:00:49.625 --> 00:00:50.125 Oh, 17 00:00:51.065 --> 00:00:51.565 yay. 18 00:00:52.104 --> 00:00:54.284 So cool. Good to see you too. 19 00:00:54.745 --> 00:00:56.524 Yes. So good to see you. 20 00:00:56.870 --> 00:00:59.690 Hope everything is well. I'm still working on 21 00:01:00.070 --> 00:01:01.850 it. Yes. I love it. 22 00:01:01.910 --> 00:01:07.210 Ally sent Ally sent me Ally sent me a loom, and I'm gonna try to do something on my own. 23 00:01:08.630 --> 00:01:09.530 Oh, got it. 24 00:01:10.475 --> 00:01:11.535 You got this. 25 00:01:12.075 --> 00:01:15.375 Yes. No. Ally's Ally's got some great looms. She 26 00:01:15.675 --> 00:01:16.175 she 27 00:01:16.715 --> 00:01:20.095 I had to I had to slow it down, though, because she talks so fast. 28 00:01:20.715 --> 00:01:25.130 Oh, oh, no. Yep. You know what? It's always nice to have that feature. Yep. You know? 29 00:01:25.130 --> 00:01:26.910 The slowing down anything sometimes. 30 00:01:27.610 --> 00:01:29.550 Sometimes we get ahead of ourselves. Yeah. 31 00:01:30.970 --> 00:01:31.470 Awesome. 32 00:01:31.850 --> 00:01:33.230 Well, how are you guys? 33 00:01:34.330 --> 00:01:35.150 Doing good. 34 00:01:35.850 --> 00:01:36.990 Yeah. Amazing. 35 00:01:37.985 --> 00:01:39.924 Just gonna keep letting people in here. 36 00:01:41.104 --> 00:01:42.805 Just coming on in. 37 00:01:44.305 --> 00:01:45.365 Welcome. Welcome. 38 00:01:46.945 --> 00:01:47.845 Hey, Desiree. 39 00:01:48.305 --> 00:01:49.445 Good to see you. 40 00:01:50.160 --> 00:01:51.060 You. Josiah, 41 00:01:51.520 --> 00:01:52.660 good to see you. 42 00:01:53.840 --> 00:01:54.820 Welcome. Welcome. 43 00:01:55.680 --> 00:01:59.780 Yeah. It's gonna be a fun one today. I think engaging your community is always 44 00:02:00.560 --> 00:02:05.060 always helpful just to know what are the little tips and tricks. You know? 45 00:02:06.405 --> 00:02:06.905 Awesome. 46 00:02:07.605 --> 00:02:11.044 Do you think this is still a good one even if you don't have a community yet? 47 00:02:11.044 --> 00:02:15.285 Like, I'm here basically because I wanna listen and learn and see what other people are doing. 48 00:02:15.285 --> 00:02:20.019 So I'm not sure if I if it's appropriate or not. Oh, I love that. You're so welcome. Yeah. 49 00:02:20.019 --> 00:02:22.359 And you can't do that for anything. Yeah. 50 00:02:22.659 --> 00:02:26.680 That's a really good point. Yeah. You don't have to have a community to do any of these things. 51 00:02:27.140 --> 00:02:30.980 Brand spanking new in this Simplero error thing, but it's going pretty well so far. 52 00:02:30.980 --> 00:02:33.895 It's a good time. Oh, good. Yes. That's the goal. 53 00:02:34.275 --> 00:02:34.775 Mhmm. 54 00:02:35.475 --> 00:02:39.475 Awesome. Okay. Well, I'm just checking here. I don't think we have anyone else. Oh, yeah. Yes. 55 00:02:39.475 --> 00:02:43.015 We do. I'm just gonna let some more people in the waiting room then. 56 00:02:43.315 --> 00:02:44.615 I wanna make sure we 57 00:02:46.230 --> 00:02:48.330 get as many people in here as needed. 58 00:02:48.790 --> 00:02:51.770 Love it. Love it. Maria, good to see you. 59 00:02:53.670 --> 00:02:54.890 Long time. There. 60 00:02:56.790 --> 00:02:57.690 Oh, good. 61 00:02:58.070 --> 00:03:00.885 It's late there. It's, like, 8PM. 62 00:03:01.505 --> 00:03:03.605 Yeah. It is late Friday evening. 63 00:03:03.985 --> 00:03:04.725 So I'm 64 00:03:05.185 --> 00:03:08.805 in my coach. I I will not show up visually. But 65 00:03:09.105 --> 00:03:13.925 Oh, you're fine. Yeah. You guys can keep your cameras off as needed. Beatrice, good to see you too. 66 00:03:13.985 --> 00:03:14.485 Oh, 67 00:03:15.080 --> 00:03:16.620 so good. Okay. 68 00:03:16.920 --> 00:03:21.320 Awesome. Well, I'm super, super happy about this, guys. I think it's gonna be a really good call. 69 00:03:21.560 --> 00:03:22.940 Let me go ahead and just 70 00:03:23.640 --> 00:03:26.780 oh, we've got more. Let me just let Rosemarie in here. 71 00:03:28.745 --> 00:03:31.005 Make sure everyone's in the room here. 72 00:03:33.385 --> 00:03:39.325 Hello, Desiree. Good to see you. Whereabouts are you guys? You can pop in in the chat or something. 73 00:03:39.625 --> 00:03:42.045 Kinda cool. We're all we're all over the place. 74 00:03:42.590 --> 00:03:43.730 Sweden, California. 75 00:03:45.950 --> 00:03:48.130 Yeah. Yeah. Those are on the opposite sides. 76 00:03:48.670 --> 00:03:49.810 That's pretty cool. 77 00:03:50.350 --> 00:03:55.950 Maryland. Yes. Annapolis. We did from Texas to Maryland. Oh, we have lots of Maryland today. Yep. 78 00:03:55.950 --> 00:03:58.050 California. Very cool. More Maryland. 79 00:03:58.475 --> 00:03:59.615 Wow. That's really cool. 80 00:04:00.635 --> 00:04:01.135 Columbus. 81 00:04:01.515 --> 00:04:02.334 Very cool. 82 00:04:02.715 --> 00:04:05.855 Okay. I got some more people in the waiting room here. Let them in. 83 00:04:07.515 --> 00:04:08.015 Sweden. 84 00:04:08.635 --> 00:04:09.375 Love it. 85 00:04:10.830 --> 00:04:11.730 Love that. 86 00:04:12.430 --> 00:04:12.930 Amazing. 87 00:04:13.950 --> 00:04:14.450 Cool. 88 00:04:15.710 --> 00:04:17.410 Northeast England near Scotland. 89 00:04:18.270 --> 00:04:19.250 Oh, love that. 90 00:04:20.110 --> 00:04:24.530 Very nice. I wonder if you guys have sun right now or if it's like me where 91 00:04:24.910 --> 00:04:25.730 sun is 92 00:04:26.055 --> 00:04:29.335 slowly starting to emerge here. It is the hottest day of the year so far. 93 00:04:29.335 --> 00:04:31.415 We got up to a crack in '28 94 00:04:31.415 --> 00:04:34.075 English degrees centigrade, which is Oh. 95 00:04:35.095 --> 00:04:36.155 Oh my goodness. 96 00:04:36.855 --> 00:04:38.315 Well, props to you guys. 97 00:04:39.330 --> 00:04:43.570 It's certainly gonna last today. It's gonna rain tomorrow. No doubt. There you go. Yep. 98 00:04:43.570 --> 00:04:47.490 That's, I mean, that's the same here. I'm like, oh, the sun is out for a whole day. 99 00:04:47.490 --> 00:04:50.070 Tomorrow, it will not be. I'm pretty sure. 100 00:04:51.250 --> 00:04:54.470 The Californians don't know what that's like. They they got 101 00:04:54.795 --> 00:04:59.115 they got that sun, Sweden sun in the evening. Oh, that's pretty cool. Awesome. Okay. 102 00:04:59.115 --> 00:05:01.615 Well, I'm gonna keep letting people in as 103 00:05:01.995 --> 00:05:06.015 the workshop goes, but let's jump in and get started so we can kind of, you know, 104 00:05:06.395 --> 00:05:10.950 take advantage of our time here. I wanna respect everyone's time. So welcome, everyone. 105 00:05:11.169 --> 00:05:15.110 So good to see you guys. Welcome to engaging your community. 106 00:05:16.050 --> 00:05:19.330 So I'm Christina. If some of you know me, I know many of you. 107 00:05:19.330 --> 00:05:23.825 And then if you don't, I dabble in many different hats in Simplero. So I'm all over. 108 00:05:23.825 --> 00:05:27.605 You'll see me in support and concierge and the community and 109 00:05:28.225 --> 00:05:30.625 implementation workshops, all the things. So, 110 00:05:31.025 --> 00:05:39.010 today, we're gonna talk about how to engage your community if you have one, and you could take these tips if you don't have one for other products that you do. 111 00:05:40.750 --> 00:05:45.330 It's gonna be fun. Hey, Heather. Hey, Linda. Good to see you. Penny and Eric. 112 00:05:46.270 --> 00:05:46.770 So 113 00:05:47.550 --> 00:05:49.090 why is it important to 114 00:05:49.390 --> 00:05:51.490 engage your community if you have one? 115 00:05:52.005 --> 00:05:55.525 So what I find is that engaged members are gonna stay longer. Right? 116 00:05:55.525 --> 00:05:57.125 They're more likely to buy again. 117 00:05:57.125 --> 00:06:09.840 They get better results usually, and they build relationships with relationships with each other and not just you, which can really help you as you're scaling kinda take the load off, you know, when people are coming into your program. 118 00:06:10.300 --> 00:06:17.919 If you start getting something going where they're consistently starting to interact with each other even more than you, you're still gonna be in there. 119 00:06:18.004 --> 00:06:25.784 But that's, like, the the bread and butter goal because it's really fun because then they're gonna get value from it, and you can be slightly more hands off, 120 00:06:26.485 --> 00:06:28.905 as time goes on too. So that's also a perk 121 00:06:29.365 --> 00:06:32.220 if you are kind of fostering that engagement. So 122 00:06:32.620 --> 00:06:34.080 one overarching question 123 00:06:34.540 --> 00:06:40.320 I want you guys to keep in the back of your mind throughout this call is, you know, when you've been a consumer 124 00:06:40.700 --> 00:06:43.040 of someone's membership or their program, 125 00:06:43.580 --> 00:06:46.000 what are the things that actually made you participate? 126 00:06:46.444 --> 00:06:46.764 Right? 127 00:06:46.764 --> 00:06:51.324 Like, what made you feel excited or makes you feel excited if you're in a program right now that's not yours? 128 00:06:51.324 --> 00:06:52.224 You're the consumer. 129 00:06:52.525 --> 00:06:54.944 What makes you feel safe? What makes you feel motivated? 130 00:06:55.005 --> 00:07:01.425 You know, a lot of times that can inform you on what is gonna kind of click with your members and things that you can try. 131 00:07:02.389 --> 00:07:03.289 And it also 132 00:07:03.750 --> 00:07:08.550 it's either that or you can also ask them to. So that's another thing I'm gonna bring up as well. 133 00:07:08.550 --> 00:07:13.110 Just consistently checking in with your members on what they need. You'll learn a lot of stuff. 134 00:07:13.110 --> 00:07:17.210 Sometimes they ask for things that you had no idea they'd want, and you're like, oh, let's try that. 135 00:07:17.655 --> 00:07:21.115 So but it's a good a good kinda question to keep, 136 00:07:21.495 --> 00:07:25.735 you know, in the back of your mind. Now today, we're gonna cover some of the basics too. 137 00:07:25.735 --> 00:07:36.850 So I am gonna make sure, you know, for anyone who is new to Simplero or, you know, fairly new over time and they're not really using some of these features, some of you may already be using them, and this may be a breeze for you. 138 00:07:36.850 --> 00:07:41.910 But I'm gonna go over some basic features as well for people who have no idea that they even exist. 139 00:07:42.210 --> 00:07:43.725 So we will talk about that. 140 00:07:43.725 --> 00:07:53.805 And I'm gonna try to leave some space at the end for a little q and a, for questions related to the Calvin we have time and, you know, deeper questions, we can move to support tickets. 141 00:07:53.805 --> 00:07:54.465 No problem. 142 00:07:54.830 --> 00:07:59.010 And you will get the replay as well. So we will be sending that via email. 143 00:07:59.390 --> 00:07:59.890 Okay? 144 00:08:00.670 --> 00:08:03.090 So I'm gonna go ahead and share my screen 145 00:08:03.550 --> 00:08:05.090 and make sure that 146 00:08:06.350 --> 00:08:07.650 everything is 147 00:08:08.465 --> 00:08:11.365 showing here. Can everyone see my screen here? 148 00:08:12.145 --> 00:08:12.645 Yeah. 149 00:08:13.264 --> 00:08:14.485 Yeah. Okay. Awesome. 150 00:08:14.944 --> 00:08:16.645 I'm gonna go ahead and minimize 151 00:08:17.264 --> 00:08:17.764 everyone's 152 00:08:18.305 --> 00:08:21.444 beautiful faces, but so that I can see my tabs. 153 00:08:22.260 --> 00:08:24.920 Alright. So first things first. 154 00:08:25.860 --> 00:08:31.800 So if you have a community, you'll probably already know this, but you'll go to content sites if you don't. 155 00:08:32.260 --> 00:08:34.520 And you can go ahead and create a new site 156 00:08:35.645 --> 00:08:37.985 and use our community site template. 157 00:08:38.205 --> 00:08:47.585 What that does is it just turns on all our community site, features automatically for you, like the member directory, the forum, things I'm gonna talk about today. 158 00:08:48.089 --> 00:08:52.170 But that's if you are completely new and you don't have, you know, your own site yet. 159 00:08:52.170 --> 00:08:54.250 So just just so you know how to do that. 160 00:08:54.250 --> 00:08:58.670 I'm gonna go into this test site that I my lovely little site that I created, 161 00:09:00.009 --> 00:09:02.750 and we'll play around with that. Okay? 162 00:09:03.105 --> 00:09:09.845 So first things first with engagement, make sure I would say, make sure you're using some kind of forum. 163 00:09:09.985 --> 00:09:14.404 Okay? Now Simplero has a built in forum feature. Alright? 164 00:09:14.945 --> 00:09:17.780 This forum is available to anyone. You know? 165 00:09:17.780 --> 00:09:21.560 So anyone who has access to this site will be able to see this forum. 166 00:09:22.340 --> 00:09:29.560 And, if you don't want that and you wanna have separate forums for different groups or different cohorts, we have what we call groups, 167 00:09:30.395 --> 00:09:36.635 which are essentially just VIP forums that you can control access to based on different members of the site. 168 00:09:36.635 --> 00:09:41.535 So that is also possible too. If you need the group feature, you can head over to features here 169 00:09:41.835 --> 00:09:46.470 and just make sure it's turned on for the site, And then you'll see it show up here, 170 00:09:47.250 --> 00:09:51.410 and you can play with it. I'm gonna talk about the forum feature here really quickly. 171 00:09:51.410 --> 00:09:56.230 So, again, if engagement is important to you, the forum should be really the heart of your community space. 172 00:09:57.089 --> 00:10:03.585 People really need a central place to interact, and it helps it feel conversational and easy for people to jump into it. 173 00:10:04.205 --> 00:10:06.925 So in the forum section, you can enable it. 174 00:10:06.925 --> 00:10:10.785 If you if you don't have it turned on, it'll say click here to enable the forum. 175 00:10:11.005 --> 00:10:13.265 That'll take you to the forum settings here. 176 00:10:13.860 --> 00:10:16.120 If it's turned on, you can change the title. 177 00:10:16.180 --> 00:10:23.560 So, like, in our in our community site, which you are all available to join, it's for everyone who has a Simplero account. 178 00:10:24.180 --> 00:10:26.520 In the community site, we call it the community. 179 00:10:26.705 --> 00:10:32.245 So we label it community in, the nav menu and the title when they click on it. 180 00:10:32.385 --> 00:10:34.005 Here, I just called it forum, 181 00:10:34.385 --> 00:10:39.345 but, in my little test site here. But yeah. So you can call it whatever you want. 182 00:10:39.345 --> 00:10:40.740 It doesn't have to be called forum. 183 00:10:41.060 --> 00:10:44.899 And then this is kind of you know, you can allow comments and and post and all that. 184 00:10:44.899 --> 00:10:53.300 Now, I would allow I mean, sometimes people like to moderate the posts if you're allowing other people to post, but you can also not allow them to post. 185 00:10:53.300 --> 00:10:57.745 But, again, for the purpose of the call today, I mean, we're talking about getting your members to engage. 186 00:10:57.745 --> 00:11:02.065 You'll probably wanna allow them to post. And then you can add some intro text here. 187 00:11:02.065 --> 00:11:07.125 I think this is also really good because you're gonna be able to kind of set the stage for the rules. 188 00:11:07.985 --> 00:11:14.640 I think every forum needs rules and reminders on keeping the you know, what they can talk about, keeping the space safe, 189 00:11:15.580 --> 00:11:20.000 and exciting, and, and also reminding them, like, you know, this is a friendly area. 190 00:11:20.140 --> 00:11:26.480 You you get to kind of put the practical rules and also set the tone for the culture in the intro text. 191 00:11:27.714 --> 00:11:29.335 This is intro text. 192 00:11:29.714 --> 00:11:32.055 I did not add some here, but I'm gonna add it now. 193 00:11:32.675 --> 00:11:35.095 And now you can see if I go to my forum, 194 00:11:37.555 --> 00:11:41.540 once it refreshes yeah. So it'll show up on the right here. So, hopefully, 195 00:11:42.160 --> 00:11:43.620 that, makes sense. 196 00:11:44.320 --> 00:11:48.160 Is this option available if you're on the most basic membership? Yes. 197 00:11:48.160 --> 00:11:56.100 On the starter, you should have one site, I believe, and then it goes up from there depending on if you're on, like, scale or skyrocket you have unlimited. 198 00:11:56.585 --> 00:11:57.965 Good question, Yvonne. 199 00:11:59.225 --> 00:12:02.045 Okay. So that is the first thing. Now 200 00:12:02.745 --> 00:12:04.445 a couple fun things with the forum. 201 00:12:04.745 --> 00:12:09.385 So anytime that you are adding a post, you can always add one here as an admin. Right? 202 00:12:09.385 --> 00:12:17.130 They're gonna be adding their own here, and we have the option to add GIFs and and video links and all that stuff, and they can even dictate things to type it out. 203 00:12:17.910 --> 00:12:20.810 But you can also post from the back end as an admin. 204 00:12:21.670 --> 00:12:25.930 So under the forum tab of your site, you're gonna click add a forum post. 205 00:12:26.685 --> 00:12:27.185 And 206 00:12:27.645 --> 00:12:31.485 then down here, you can actually pin things as well when you're writing them. 207 00:12:31.485 --> 00:12:34.305 So you type out your post. You got the title, the body, 208 00:12:34.765 --> 00:12:41.105 and then you choose who the poster is depending on who is an admin on the site, right, and who's a staff member on the site. 209 00:12:41.340 --> 00:12:44.880 And then you can actually pin things to the feed or the forum. 210 00:12:45.340 --> 00:12:47.420 Now some of you might not be using the feed. 211 00:12:47.420 --> 00:12:53.600 So the feed is just one of our, like, default system pages that kind of just displays all the recent activity 212 00:12:54.380 --> 00:12:57.040 that that member is a part of when they come in. 213 00:12:57.180 --> 00:13:00.615 So it might not be relevant if you're not using that, but pinned to the forum 214 00:13:01.155 --> 00:13:04.435 means it will be pinned to the top of the forum every time someone comes in. 215 00:13:04.435 --> 00:13:12.290 And so that's nice to have, you know, if there are certain posts you want them to see every time to remind them to engage or give the rules or whatever. 216 00:13:12.290 --> 00:13:14.950 You can also pin it to the top of the forum as well. 217 00:13:15.570 --> 00:13:19.510 And then when you're adding posts, one thing that is not showing up here 218 00:13:20.210 --> 00:13:21.990 but you can set under the settings 219 00:13:22.775 --> 00:13:24.795 is you can add forum categories. 220 00:13:25.415 --> 00:13:27.115 So this is really great because, 221 00:13:27.895 --> 00:13:30.715 oftentimes, when it comes to, you know, posting, 222 00:13:31.415 --> 00:13:40.990 I find that categories really lower the barrier to posting because you really want your members to start posting, but categories give them an idea of what to post about, right, or where to post. 223 00:13:40.990 --> 00:13:44.450 Right? So they're like, okay. This category is where I ask questions. 224 00:13:44.590 --> 00:13:49.650 This category is where I celebrate my wins. This category is where I introduce myself. Or, 225 00:13:50.575 --> 00:13:53.875 you know, in our Recode membership, which is Calvin's, 226 00:13:54.335 --> 00:13:56.515 coaching program, he has, like, accountability. 227 00:13:56.735 --> 00:14:00.275 We have a a category for accountability, a category for events. 228 00:14:01.375 --> 00:14:03.880 You know, there's so so many different categories you can think of. 229 00:14:03.880 --> 00:14:06.139 I would definitely make use of the categories, 230 00:14:07.399 --> 00:14:07.899 because 231 00:14:09.480 --> 00:14:11.899 when you add them in and you're writing a 232 00:14:12.279 --> 00:14:17.545 post, this one's in French, you can actually pin posts to a category as well. 233 00:14:17.545 --> 00:14:21.245 So you can add posts at the top there that kind of help 234 00:14:21.785 --> 00:14:29.805 make it look first first off, kinda sets the stage for what's inside that category if you, you as an admin are adding posts to to it. 235 00:14:29.865 --> 00:14:35.460 But, also, it kind of gives the forum a feel of, like, okay. There's post in here. 236 00:14:35.760 --> 00:14:42.320 And sometimes members just need that one person to have posted for them to feel like they feel comfortable posting something. 237 00:14:42.320 --> 00:14:42.480 Right? 238 00:14:42.480 --> 00:14:47.495 And so you've already got something set pinned to the category as well that can also foster them 239 00:14:48.355 --> 00:14:53.255 to to post. Let's see. I'm just checking here. If I add categories now, can I recategorize 240 00:14:53.954 --> 00:14:54.454 members 241 00:14:54.755 --> 00:14:58.855 prior posts? Yes. You should be able to do that. Uh-huh. Good question. 242 00:14:59.154 --> 00:15:03.120 If I go back out, I'll talk about that. I think let me save this. 243 00:15:05.500 --> 00:15:11.680 You should be able to edit any posts that have been added and approved, and then you can change which category they go to. 244 00:15:11.820 --> 00:15:14.620 Good question, Beatrice. Yeah. Like, if you click into a post 245 00:15:15.135 --> 00:15:16.355 this one's already added. 246 00:15:17.135 --> 00:15:20.915 You can change that this one is in now I want it to be in category three. 247 00:15:23.375 --> 00:15:25.215 Yeah. I actually did that on, 248 00:15:25.695 --> 00:15:28.735 one of our membership sites. Like, I think it was our recode site. 249 00:15:28.735 --> 00:15:32.260 I went in and kind of edited everyone's posts like this, 250 00:15:32.960 --> 00:15:38.000 because they were kinda getting put in different categories, and so I was kind of trying to make sure they all go in the right one. 251 00:15:38.000 --> 00:15:41.620 So you can absolutely do that after the fact for members. Yeah. Yeah. 252 00:15:42.320 --> 00:15:42.820 Okay. 253 00:15:43.445 --> 00:15:48.265 So that's just a quick note about categories. Really cool. Pin posts to the top of the categories. 254 00:15:48.885 --> 00:15:49.765 Get really comfortable. 255 00:15:49.765 --> 00:15:58.425 And you can even give an explanation in the intro text about the different categories and how to use it if you really feel like your members need that extra level of hand holding on on where to go. 256 00:15:58.550 --> 00:16:04.089 But the goal is just to make it really clear where they should post because it's gonna make it easier for them to want to post, essentially. 257 00:16:05.829 --> 00:16:07.449 So, yeah, we talked about that. 258 00:16:07.670 --> 00:16:13.209 Now there's also you could also do posts to asking people to introduce themselves. Right? 259 00:16:13.455 --> 00:16:15.855 I've seen two different ways to do this. So, 260 00:16:16.895 --> 00:16:22.415 depending on how big your community is or your program so sometimes people have, like, a smaller community. 261 00:16:22.415 --> 00:16:26.115 It's more close knit. Maybe it's higher priced, so it's a little more premium. 262 00:16:26.660 --> 00:16:32.740 So in that case, people are kind of getting an elevated experience, and it's a smaller number. 263 00:16:32.740 --> 00:16:36.760 So it's a little bit easier for you to do this. But in that case, you could, you know, 264 00:16:37.220 --> 00:16:38.040 do a post, 265 00:16:38.420 --> 00:16:40.185 like, introducing every new member. Right? 266 00:16:40.185 --> 00:16:46.105 So you or someone on your team, anytime a new member comes in, anytime they purchase, it's like go mode. 267 00:16:46.105 --> 00:16:46.925 Let's go 268 00:16:47.225 --> 00:16:50.845 create a post in the community. It could be with a certain category, 269 00:16:51.305 --> 00:16:53.885 and this post is going to basically say, hey. 270 00:16:54.420 --> 00:16:59.240 You know, welcome every or welcome this member, tag the member, and say, oh my goodness. 271 00:16:59.380 --> 00:17:03.480 We we're so excited they're here. Everyone comment and and, you know, 272 00:17:03.780 --> 00:17:08.920 welcome the person, and you kinda get the whole community to welcome each other and welcome the new person. 273 00:17:09.365 --> 00:17:12.425 In this case, if your community is smaller and maybe it's more premium, 274 00:17:13.125 --> 00:17:16.244 it would make sense to kinda spend a little time doing that for each member. 275 00:17:16.244 --> 00:17:19.465 We do that for the Recode program, for example, with Calvin. 276 00:17:20.165 --> 00:17:24.425 You know, every time there's a new member, we create a post and we welcome that member to the community. 277 00:17:24.569 --> 00:17:28.669 We ask them to introduce themselves in the comments and give a little more, introduction, 278 00:17:28.970 --> 00:17:33.450 and we just and then the whole community is able to just be like, welcome. So excited you're here. 279 00:17:33.450 --> 00:17:38.434 So it's a nice and it feels good as a new member. You know? Sometimes it just feels great to just 280 00:17:38.735 --> 00:17:41.054 be noticed, to be welcomed, and you're you're new. 281 00:17:41.054 --> 00:17:43.135 You're in a new community with people you don't know. 282 00:17:43.135 --> 00:17:47.535 And, you know, to instantly start to feel that connection with each other is great. 283 00:17:47.535 --> 00:17:51.395 Now if your community is pretty big or you plan for it to be big, 284 00:17:52.649 --> 00:18:09.205 you know, and you get a lot of new members in in bulk, then what I've also seen is people doing periodic, like, welcome new member posts, right, where you could actually set up that you're gonna every every week every two weeks or every month or however depending on, you know, how many people join all the time, 285 00:18:09.505 --> 00:18:14.965 you do a a regular consistent post welcoming the new members in that previous time frame. 286 00:18:15.264 --> 00:18:17.184 So I've also see that happen as well. 287 00:18:17.985 --> 00:18:20.384 And it just it's helpful when you have a lot of, 288 00:18:21.980 --> 00:18:31.440 it's the plan if you plan to scale and have a lot of people joining because then it's gonna be a little too impossible to do a a welcome post for every single person if there's a lot of people joining at all times. 289 00:18:32.220 --> 00:18:36.960 Do members have to sign up, or do we invite them? Yeah. So, technically, it depends. 290 00:18:38.435 --> 00:18:43.575 In this case, what I'm referring to is if they are signing up, like, they're paying for your membership. 291 00:18:44.035 --> 00:18:52.490 So, for example, like, if they pay for your membership, they get access to the site, which has the forum, and now they're able to start communicating in the forum. 292 00:18:52.549 --> 00:18:54.409 Right? That's kind of more what I'm thinking, 293 00:18:54.870 --> 00:18:57.770 or if they join a list or something like that. 294 00:18:58.789 --> 00:19:03.850 You could invite them to join. Like, you could for example, if the site has, 295 00:19:05.255 --> 00:19:09.995 I'm not gonna go into too much detail on this, but in the configure tab of your site, 296 00:19:10.455 --> 00:19:12.294 there's different access levels. Right? 297 00:19:12.294 --> 00:19:17.815 So you could set it to anyone can join for free and then send them that, and that's kind of like inviting them to join it. 298 00:19:17.815 --> 00:19:18.715 That's one option. 299 00:19:19.620 --> 00:19:25.480 Or you can keep it like a private site, and they pay for the product, but then you have to vet them. 300 00:19:25.700 --> 00:19:28.340 Like, let's say you you reach out and you're saying, okay. 301 00:19:28.340 --> 00:19:33.720 Now I want you to pay and get access, then, you know, they could pay to get access, but you invite them to pay. 302 00:19:34.235 --> 00:19:37.695 You know, there's ways that you could set that up depending on what your goal is. 303 00:19:38.075 --> 00:19:43.775 But I'm primarily, yeah, primarily focused on once they've they've signed up, this is what they're getting access to. 304 00:19:45.515 --> 00:19:49.215 So yeah. Now another thing I wanna talk about is the member directory. 305 00:19:49.890 --> 00:19:54.130 Okay? So the member directory is great. So it's gonna depend on the nature of your business. 306 00:19:54.130 --> 00:19:56.870 Some people don't wanna use this because of, like, 307 00:19:57.330 --> 00:19:57.830 the, 308 00:19:58.290 --> 00:20:03.650 they've got pretty sensitive topics that they're teaching on, and they know that their members are not gonna wanna talk to each other. 309 00:20:03.650 --> 00:20:09.385 They're just in there to, you know, get the content and go. So this is not really for those people. 310 00:20:09.385 --> 00:20:13.645 You know? You would know best with your business if that's if that's the nature of the business. But 311 00:20:14.025 --> 00:20:17.460 for the most part, I find that the member directory is great. 312 00:20:17.539 --> 00:20:26.039 It really helps people connect with each other because they can see everyone who's a member, you know, like, just on this list, and they can communicate with them. 313 00:20:26.340 --> 00:20:31.385 If chat is turned on, if you allow it, which I'll show you how to do that, they could chat with each other. 314 00:20:31.765 --> 00:20:36.265 You know, if they have chat turned on themselves in their profile, then it would show up. 315 00:20:36.325 --> 00:20:37.865 They can see where they're living. 316 00:20:38.325 --> 00:20:44.265 It's just a really nice way for members to start to get a sense for who who other people in the community are. 317 00:20:45.580 --> 00:20:52.940 And it also makes it possible to tag them in posts, and they can tag each other in posts, which is gonna create a really strong sense of community. 318 00:20:52.940 --> 00:20:54.779 So where do we find this? 319 00:20:55.260 --> 00:20:58.559 Oh, and before I show you where you find it, when they click into a member, 320 00:20:59.305 --> 00:21:03.565 you'll see here, we'll go over the activity chart so you can ignore that for a second here. But, 321 00:21:04.025 --> 00:21:08.685 you could see they could see the activity of their engagement, which I'll touch on. 322 00:21:08.985 --> 00:21:11.545 They can see their most recent forum engagement. 323 00:21:11.545 --> 00:21:16.160 But then over here, they can also see how to contact that member with email or, 324 00:21:16.559 --> 00:21:18.340 you know, when they joined, all that stuff. 325 00:21:18.480 --> 00:21:23.460 They can also see that member's bio if they have one added to their profile, their social links, 326 00:21:24.800 --> 00:21:28.815 their website and company URLs. I believe we allow that as well. 327 00:21:28.894 --> 00:21:32.034 So all those things, I don't have on my profile. That's why they're not showing up, but that 328 00:21:32.575 --> 00:21:36.595 member can add it so that people can find them that way as well, which is pretty cool. 329 00:21:37.855 --> 00:21:41.855 Yes. You can hide the leaderboard. Yeah. Yes. As they don't have to use it. 330 00:21:42.095 --> 00:21:44.520 It's on for me right now, but, yeah, you can definitely hide it. 331 00:21:45.560 --> 00:21:46.940 So I'm gonna talk about the leaderboards 332 00:21:47.320 --> 00:21:49.740 in a minute. Oop. Let me let Mona in here. 333 00:21:50.440 --> 00:21:54.600 And can members choose whether or not their info is visible? Yes. That's what's really great. 334 00:21:54.600 --> 00:21:55.580 In their profile, 335 00:21:56.360 --> 00:22:02.915 I'm not gonna open my profile at the moment just because of sensitive info, but I will say on the profile, which they can access 336 00:22:03.215 --> 00:22:07.235 by clicking here, your profile, right, once they're logged in. 337 00:22:07.615 --> 00:22:11.795 On that profile, they can actually see all the sites they're a part of, 338 00:22:12.410 --> 00:22:18.429 and they can actually choose whether or not members can chat them, whether or not their location can be visible, 339 00:22:19.370 --> 00:22:24.110 whether or not their info is even displayed in the member directory. So 340 00:22:24.434 --> 00:22:27.654 the member even if you have member directory turned on, 341 00:22:28.034 --> 00:22:32.835 the member always gets the choice to take them out of it, for privacy reasons, whatever they need. 342 00:22:32.835 --> 00:22:35.654 Right? So they still have that option to remove themselves, 343 00:22:35.955 --> 00:22:37.975 via their profile. Yeah. Good question. 344 00:22:39.250 --> 00:22:39.750 Interrupting. 345 00:22:40.530 --> 00:22:45.170 Yeah. No worries. I'll try and answer your questions in the chat as I can while I'm talking here, 346 00:22:46.050 --> 00:22:48.309 because I think that is also really effective. 347 00:22:49.330 --> 00:22:52.315 Can the amount of info each member shares be up to them? 348 00:22:52.315 --> 00:22:57.215 Like, I ask for a minimum amount of information to join, and then they can add as much personal information they'd like to share. 349 00:22:57.595 --> 00:22:59.275 Yeah. Okay. Perfect. Yeah. I did just add to that. 350 00:22:59.275 --> 00:23:03.055 Technically, yeah, it's it depends on what they choose in their profile. Good question, Linda. 351 00:23:04.160 --> 00:23:08.820 Okay. So just so everyone knows how to find that member directory. Okay? 352 00:23:09.679 --> 00:23:13.380 So under your site so, again, content sites in this area. 353 00:23:13.760 --> 00:23:16.020 When you click on the configure tab here, 354 00:23:17.039 --> 00:23:18.500 then you scroll down. 355 00:23:21.414 --> 00:23:24.695 So a couple things. The member directory option is here. 356 00:23:24.695 --> 00:23:30.774 Now if that's off, then you wouldn't have the ability to add the member directory to your navigation menu. 357 00:23:30.774 --> 00:23:34.770 You wouldn't, you know, you wouldn't be able to add it to the site because it doesn't exist because it's off. 358 00:23:34.770 --> 00:23:37.350 So you'll wanna turn it on here if you want to use it. 359 00:23:37.650 --> 00:23:44.550 And then member to member chat is what I talked about where if you don't want members to be able to talk to each other at all on this site, you just turn that off. 360 00:23:44.610 --> 00:23:49.990 But you keep it on if you do want them to be able to engage and and chat with each other through the directory as well. 361 00:23:50.485 --> 00:23:54.024 Another quick note is down at the bottom in the advanced settings. 362 00:23:54.485 --> 00:23:58.985 We've got the ability to hide the new member's profile from the member directory. 363 00:24:00.005 --> 00:24:03.924 Some people may need to use that. So just so you know, it's there. I would say, 364 00:24:04.970 --> 00:24:11.950 if you do want them to just be able to jump in and access all the content and the features and see the member directory and see themselves in it, 365 00:24:12.730 --> 00:24:16.190 to make sure this is off then, because sometimes people have it on by accident, 366 00:24:16.650 --> 00:24:22.215 and then new members just don't show up in the directory, and they don't see themselves there, and they can't be mentioned and all that stuff. 367 00:24:22.215 --> 00:24:22.715 So, 368 00:24:23.495 --> 00:24:29.675 yeah, just make sure that's off if you want to make sure that new members are kind of jumping into the interaction. 369 00:24:30.215 --> 00:24:30.715 Okay? 370 00:24:31.335 --> 00:24:34.230 So a couple things that I have seen work really well. 371 00:24:34.950 --> 00:24:37.530 In our so in Recode, for example, 372 00:24:38.070 --> 00:24:40.809 we do this thing called the weekly accountability 373 00:24:41.110 --> 00:24:45.530 posts, and I'm gonna show you what that looks like. So for different posting ideas, 374 00:24:47.205 --> 00:25:00.425 because when you're posting in your forum and your members are interacting with each other and seeing things, you know, seeing who's there and they wanna talk to each other, it's nice as the admin to have some consistent rituals going, 375 00:25:01.060 --> 00:25:07.960 that you can use to then kinda help foster engagement, but it becomes consistent so that people expect them, and they're kinda looking out for 376 00:25:09.140 --> 00:25:11.320 them. And so, you know, when it's recurring, 377 00:25:11.700 --> 00:25:15.615 you know, it makes engagement feel pretty easy and expected and you know? 378 00:25:15.615 --> 00:25:18.735 So one example is what we call the weekly accountability posts. 379 00:25:18.735 --> 00:25:22.995 Now what that means is I usually every Wednesday in Calvin's, 380 00:25:23.295 --> 00:25:26.115 coaching program, I'll put a post that says, you know, 381 00:25:26.895 --> 00:25:30.929 what's your your biggest goal for the day? You know? And, or for the week. 382 00:25:30.929 --> 00:25:32.950 What's your biggest goal, your biggest focus? 383 00:25:33.330 --> 00:25:37.509 Drop it in the comments below, and then come back and let us know how it went. You know? 384 00:25:37.570 --> 00:25:39.490 When the week is over, we'll check-in with you. 385 00:25:39.490 --> 00:25:42.389 So I'll check-in if anyone comments like, oh, how'd it go? 386 00:25:42.555 --> 00:25:44.635 Some people are posting their wins in the comments. 387 00:25:44.635 --> 00:25:47.295 Some people were posting, you know, this is my big focus. 388 00:25:47.595 --> 00:25:48.815 I gotta get it done. 389 00:25:50.075 --> 00:25:53.855 And the reason that we started doing that was because members had asked for it. 390 00:25:54.795 --> 00:25:59.340 And this is the thing is that we had no idea they wanted it until they said it. 391 00:25:59.960 --> 00:26:03.660 We were doing those check ins privately using worksheets, and so they said, actually, 392 00:26:04.120 --> 00:26:12.065 we really want to be and this was during a certain set of people who are in the program, but they were like, we actually really want I want other members to chime in. 393 00:26:12.065 --> 00:26:16.485 I wanna encourage those members if they feel comfortable sharing what they're focused on. 394 00:26:16.865 --> 00:26:18.325 I would feel more motivation 395 00:26:18.784 --> 00:26:22.644 doing it publicly. Like, I want some public accountability with these people. 396 00:26:22.820 --> 00:26:27.700 And, again, they felt safe enough to ask for that, and they felt safe enough in the community to use it. 397 00:26:27.700 --> 00:26:31.240 And not everyone used it. Right? So not some people use it, some people don't. 398 00:26:31.540 --> 00:26:35.320 I'm gonna show you what it looks like, with this little video. 399 00:26:36.674 --> 00:26:39.495 Let's see. I like to add my little GIFs. 400 00:26:40.355 --> 00:26:42.534 But, yeah, you can see there's no sound. But 401 00:26:44.835 --> 00:26:49.735 so that's what it looks like. What's your big focus this week? Happy Wednesday. I tag everyone. 402 00:26:50.149 --> 00:26:53.289 That's an important thing so people see it, try to tag everyone. 403 00:26:54.470 --> 00:26:58.330 Feel free to come back to your comment, and then you can add a GIF, which I think is really fun. So, 404 00:26:59.429 --> 00:27:01.610 so yeah. Now your membership 405 00:27:02.149 --> 00:27:04.250 is a living, breathing organism. 406 00:27:04.665 --> 00:27:05.165 Okay? 407 00:27:05.385 --> 00:27:11.945 So I really wanna reiterate that some people are not necessarily going to use some of the things you start doing, and some people also will. 408 00:27:11.945 --> 00:27:16.105 And you're gonna be evolving your program and figuring out, okay. I've got new members here. 409 00:27:16.870 --> 00:27:22.230 You know, I've had members in here for a while, but now I'm getting some new members, and they're asking for some different things that they want. 410 00:27:22.230 --> 00:27:22.730 Right? 411 00:27:23.990 --> 00:27:29.450 And that's okay. So I also would really recommend asking your members consistently what they need. 412 00:27:29.615 --> 00:27:31.155 Like, for example, with this accountability, 413 00:27:32.095 --> 00:27:39.235 post, you know, there's been certain seasons where people really used it, and then, you know, sometimes there's seasons where people don't really use it as often. 414 00:27:39.775 --> 00:27:44.750 But because we got enough people asking for it, we decided we'll just implement this as a consistent thing. 415 00:27:44.750 --> 00:27:48.290 And some people, you know, might use it and some people won't over time. 416 00:27:48.510 --> 00:27:53.550 But you're gonna be consistently checking in with your community and seeing what they want, and they might ask for stuff like this. 417 00:27:53.550 --> 00:27:54.050 So, 418 00:27:54.910 --> 00:27:59.295 you know, the goal is to make sure that they're getting what they need when they join the program. 419 00:28:00.635 --> 00:28:05.375 So, yeah, so it's just an example on what you can do. Now one thing that to note. 420 00:28:05.515 --> 00:28:08.015 So when I make these posts, I do them manually. 421 00:28:08.395 --> 00:28:11.455 I come in here. I come into our Rico community, 422 00:28:11.835 --> 00:28:12.575 and I 423 00:28:13.180 --> 00:28:17.680 create the post here. Now one of the reasons I do that is because I wanna be able to tag everyone. 424 00:28:18.620 --> 00:28:21.440 And tagging everyone only works here, unfortunately. 425 00:28:22.140 --> 00:28:28.785 So I try to just make sure and, again, I put it into our accountability category, which is under the categories, and I add a GIF. 426 00:28:29.025 --> 00:28:29.525 So 427 00:28:29.905 --> 00:28:33.025 I make it a part of my weekly routine to do that. 428 00:28:33.025 --> 00:28:37.685 If someone on your team or you can make it part of your weekly routine to do that manually, great. 429 00:28:37.985 --> 00:28:38.805 If not, 430 00:28:39.185 --> 00:28:41.685 you can also, like, batch 431 00:28:42.120 --> 00:28:44.860 schedule these posts. So you could go to the forum. 432 00:28:46.200 --> 00:28:46.700 Okay? 433 00:28:47.560 --> 00:28:50.440 And then you can actually set up like, you could say, okay. 434 00:28:50.440 --> 00:28:54.140 I'm gonna add a new accountability post or whatever it is, a consistent 435 00:28:54.440 --> 00:28:54.940 ritual. 436 00:28:55.640 --> 00:28:56.620 Post it here. 437 00:28:57.255 --> 00:28:59.115 Add the add the text, add the comment. 438 00:28:59.175 --> 00:29:03.435 If you type everyone here, it's not going to tag them, unfortunately. 439 00:29:04.135 --> 00:29:04.535 So, 440 00:29:05.095 --> 00:29:09.195 just keep that in mind. The tag won't work if you try to do it from the back end. 441 00:29:09.495 --> 00:29:16.630 And then there's no, like, GIF built in GIF editor here, but you could, like, copy a GIF from an external website and paste it. 442 00:29:16.630 --> 00:29:19.370 That's usually what I've done if I do it from the back end here. 443 00:29:19.669 --> 00:29:24.710 But the nice thing about doing it from the back end and so, again, you can pick a category, you can pin it, all the things. 444 00:29:24.710 --> 00:29:27.235 But the nice thing is that you can schedule it. 445 00:29:27.535 --> 00:29:32.674 So I actually have seen people who've done that where they just kind of schedule out the next, 446 00:29:33.375 --> 00:29:38.255 you know, eighty weeks of post. They sit down. The grunt work maybe 80 is way too much at a time. 447 00:29:38.255 --> 00:29:45.110 But 20, let's say, realistically, they'll sit down and just bust out 20 posts, schedule them up for the next twenty weeks. 448 00:29:45.110 --> 00:29:46.170 Boom. You're done. 449 00:29:46.790 --> 00:29:51.350 Sometimes that is the most effective for your business based on where you're at and what you need. 450 00:29:51.350 --> 00:29:54.924 So you can also schedule and do that in bulk on the back end here. 451 00:29:55.465 --> 00:29:55.965 Okay? 452 00:29:57.304 --> 00:30:01.725 Now the other thing that I've seen that's really helpful, and we do this in our community site, 453 00:30:02.105 --> 00:30:04.284 is if your program involves 454 00:30:04.860 --> 00:30:05.360 anything, 455 00:30:05.660 --> 00:30:06.460 like any, 456 00:30:06.940 --> 00:30:08.559 events or you've got calls, 457 00:30:09.420 --> 00:30:11.900 we do weekly call reminders in the community. Right? 458 00:30:11.900 --> 00:30:16.460 And so I think this is something that's really helpful if and it could be it doesn't have to be calls. 459 00:30:16.460 --> 00:30:17.980 It could be anything that you're doing. 460 00:30:18.540 --> 00:30:21.585 I'm just talking about calls. But if there's anything happening in the community, 461 00:30:21.965 --> 00:30:27.025 particularly for that week, it's nice to have a weekly reminder of what those things are. 462 00:30:27.645 --> 00:30:28.145 Right? 463 00:30:28.845 --> 00:30:30.625 We call ours the free call lineup. 464 00:30:30.845 --> 00:30:34.865 So I'm gonna show you what that looks like in our community here with this little video. 465 00:30:36.389 --> 00:30:40.649 But you can see here we have and we pinned this one to the top, but you don't have to pin it. 466 00:30:41.190 --> 00:30:44.570 We have, like, a list of yeah. Here's this week's free call lineup. 467 00:30:44.950 --> 00:30:45.769 Happy Sunday. 468 00:30:46.789 --> 00:30:48.870 Here are all our implementation workshops for the week. 469 00:30:48.870 --> 00:30:53.635 We actually link out each one to the calendar, like their particular event in the calendar. 470 00:30:54.495 --> 00:30:58.115 Any topic specific workshops like the one from today, we link it here. 471 00:30:59.295 --> 00:31:04.335 And then we have that as a ritual where we set that, and every Sunday, Justine goes in and posts. 472 00:31:04.335 --> 00:31:05.535 Right? She's one of my colleagues. 473 00:31:05.535 --> 00:31:10.920 So it is a nice feature to have if you have got specific things going out, 474 00:31:11.800 --> 00:31:13.180 that week for those people. 475 00:31:13.720 --> 00:31:17.180 Now I did mention before the ability of having groups. 476 00:31:17.559 --> 00:31:20.520 Right? So the forum is available to everyone on the site. 477 00:31:20.520 --> 00:31:25.125 If you have specific groups, you could do the same thing. You could have a specific call lineup 478 00:31:25.504 --> 00:31:27.044 or whatever, that type of, 479 00:31:27.585 --> 00:31:28.485 regular post 480 00:31:28.945 --> 00:31:37.540 that only gets posted in the group in your particular group for those particular people because they have specific specific events that they can join that other people can't. 481 00:31:37.540 --> 00:31:39.080 Right? So you can still do it 482 00:31:39.380 --> 00:31:42.840 where VIP people are getting these posts based on what their 483 00:31:43.380 --> 00:31:47.635 theirs are. Do do do do do. Let me just check the chat here because I do see a couple of things. 484 00:31:47.635 --> 00:31:50.855 Is tagging everyone a feature that will be available on the back 485 00:31:51.155 --> 00:31:52.934 end of scheduling posts in the future? 486 00:31:53.315 --> 00:31:57.735 It's a good question, Heather. I hope so. I'd have to check if it's on the road map. 487 00:31:57.955 --> 00:32:00.775 I don't think it is right now, unfortunately. But, 488 00:32:01.549 --> 00:32:05.890 yeah, we've definitely put in a good word for it. So we'll we'll keep pushing for it. 489 00:32:07.070 --> 00:32:07.970 Yes. And then, 490 00:32:08.270 --> 00:32:13.230 could Simplero Coach build the yes. Oh, yeah. You could probably test that, Beatrice. Good point. 491 00:32:13.230 --> 00:32:17.010 Yeah. At this point, I've been asking Simplero Coach pretty much. 492 00:32:17.315 --> 00:32:21.735 I haven't asked for that yet. I haven't asked Semplaro coach to build scheduled posts yet. 493 00:32:22.595 --> 00:32:27.495 But I've been asking Semplaro coach for everything I wanna do in Semplaro at this point just to see if it'll do it. 494 00:32:27.554 --> 00:32:33.174 So you can try. Yeah. Absolutely. It's getting way smarter than it has been. 495 00:32:33.900 --> 00:32:36.000 So I I have a feeling it would do it. 496 00:32:36.780 --> 00:32:41.600 So yes. Yeah. Good point. Please make use of Simplero Coach, guys. 497 00:32:42.460 --> 00:32:45.260 And it the nice thing about Semplaro Coach is that it will, 498 00:32:45.580 --> 00:32:47.920 and for anyone who doesn't know what I'm talking about, 499 00:32:48.335 --> 00:32:49.955 we have what we call our 500 00:32:51.935 --> 00:32:55.075 AI bot. If you go to supplier.coach, that's one way to get to it. 501 00:32:56.495 --> 00:32:57.635 Yeah. So I have 502 00:32:57.935 --> 00:33:00.095 stuff in there, but you can talk to it, and, 503 00:33:00.799 --> 00:33:04.419 it's pretty great. If I go back out, you can also find it here, this little dot. 504 00:33:04.960 --> 00:33:12.020 And it's our just personal little AI assistant for some Simplero, and it can access all of your content, and you can give it sources. 505 00:33:12.159 --> 00:33:15.140 Yeah. We have workshops on the AI bot for sure. But, yeah, definitely 506 00:33:15.535 --> 00:33:16.995 make use of it in this case. 507 00:33:18.095 --> 00:33:18.755 So yeah. 508 00:33:19.535 --> 00:33:26.915 And then another thing that I wanted to mention so I know already mentioned pinning posts, but, again, some things that you could do, 509 00:33:27.775 --> 00:33:29.395 is pin recurring threads. 510 00:33:29.920 --> 00:33:37.380 So if there are things that you're gonna be doing in a in a recurring fashion, so, like, having introduce yourself posts or weekly wins, 511 00:33:38.480 --> 00:33:41.220 you know, ask anything. Weekly wins are tricky. 512 00:33:41.520 --> 00:33:43.380 I do find that with wins, 513 00:33:44.065 --> 00:33:45.525 people tend to have blockages 514 00:33:46.065 --> 00:33:46.565 around, 515 00:33:47.985 --> 00:33:50.385 feeling safe enough to share things. 516 00:33:50.385 --> 00:33:54.885 And sometimes it has nothing to do with how great your membership is or how safe it is. 517 00:33:55.105 --> 00:33:59.200 It's literally just that it's uncomfortable sometimes to put out there, like, I did this. 518 00:33:59.200 --> 00:34:05.300 Like, maybe they they have their own mindset stuff or their own what Calvin calls mind bugs, you know, that related to, like, 519 00:34:05.760 --> 00:34:10.094 sharing and exposing theirs, you know, being celebrated for something. 520 00:34:10.155 --> 00:34:14.415 Or so people have they come in with their stuff, and so it can be hard sometimes. 521 00:34:14.475 --> 00:34:18.735 Like, I wouldn't get discouraged. I would just continue to just keep trying to, 522 00:34:19.594 --> 00:34:23.940 foster a safe community, reminding them, like, it's super safe to post. 523 00:34:24.640 --> 00:34:27.860 You know, it's gonna be really great. We all wanna celebrate you. 524 00:34:28.080 --> 00:34:31.060 It is something that you kinda have to set in with the culture. 525 00:34:31.680 --> 00:34:32.980 But I do find that, 526 00:34:33.760 --> 00:34:35.620 when people do post their wins, 527 00:34:36.165 --> 00:34:38.804 more often than not, it does something in the brain. 528 00:34:38.804 --> 00:34:43.705 Like, it just when you see people celebrating with you, it it kinda gets you excited to keep going. 529 00:34:43.925 --> 00:34:44.425 So 530 00:34:44.885 --> 00:34:48.585 having a, like, a pinned post that reminds them, like, okay. 531 00:34:49.409 --> 00:34:50.929 You know, did I have any wins this week? 532 00:34:50.929 --> 00:34:54.530 And sometimes they think they had none, and then they remember, and then they they post it. Right? 533 00:34:54.530 --> 00:34:55.750 So that's another thing, 534 00:34:56.210 --> 00:34:57.250 that can be really great. 535 00:34:57.250 --> 00:35:05.945 And when you are doing, like, weekly calls or if you're doing, like, group calls for your group coaching program, you could remind them on the Calvin, like, post your wins in the community. 536 00:35:05.945 --> 00:35:06.445 Like, 537 00:35:06.745 --> 00:35:10.205 let everyone celebrate with you, you know, so you can do little reminders 538 00:35:10.505 --> 00:35:11.245 as well. 539 00:35:12.985 --> 00:35:14.185 Do you post that admin 540 00:35:14.505 --> 00:35:17.945 post automatically go to people's emails? How do notifications work? Yeah. 541 00:35:17.945 --> 00:35:21.260 So notifications for the forum settings. Good question, Desiree. 542 00:35:21.880 --> 00:35:27.740 So everyone has their own version of notifications. Right? So under the bell icon here, 543 00:35:28.120 --> 00:35:29.980 they can manage what notifications 544 00:35:30.600 --> 00:35:32.540 they receive and where, 545 00:35:33.055 --> 00:35:34.975 for pretty much everything that you have on the site. 546 00:35:34.975 --> 00:35:39.715 So, like, the forum this is, like, their one stop shop spot for them to decide, 547 00:35:40.335 --> 00:35:42.115 you know, what they wanna receive 548 00:35:42.895 --> 00:35:43.955 notifications for, 549 00:35:45.135 --> 00:35:45.775 which is nice. 550 00:35:45.775 --> 00:35:51.060 And they can choose, you know, whether they get them on the app, the browser, which are those little browser notifications, 551 00:35:52.080 --> 00:35:56.100 website, and then email. So, yeah, there's just website would be up here. 552 00:35:56.160 --> 00:35:59.940 So they have lots of options to kind of customize it themselves. 553 00:36:00.800 --> 00:36:01.300 And, 554 00:36:02.000 --> 00:36:03.940 when you are creating the site, 555 00:36:05.015 --> 00:36:08.635 just because, you know, they have to have a certain set of notifications 556 00:36:09.415 --> 00:36:12.875 when they're a new member, so you get to at least set that, 557 00:36:13.495 --> 00:36:17.835 under community features. So, again, I'm in the configure tab of your site. 558 00:36:19.160 --> 00:36:22.220 Under community features, if I can find it here, 559 00:36:22.920 --> 00:36:25.640 you can actually say okay. So if I go back 560 00:36:27.640 --> 00:36:29.020 what is it? Notification. 561 00:36:30.795 --> 00:36:32.335 Here. Notification settings. 562 00:36:32.395 --> 00:36:36.315 So you can actually say, so all new members have all posts and comments turned on. 563 00:36:36.315 --> 00:36:37.375 They have mentions, 564 00:36:37.755 --> 00:36:40.474 only mentions, only posts, or none. Right? 565 00:36:40.474 --> 00:36:47.630 So you can set, like, the default for new members, but, again, they're gonna get to change their notifications to whatever they want after that. 566 00:36:48.810 --> 00:36:51.950 So that's a a good point. Thanks for asking that. 567 00:36:52.490 --> 00:36:52.990 Awesome. 568 00:36:54.410 --> 00:36:56.910 Does this work for all all work for 569 00:36:57.744 --> 00:37:02.305 this all work for groups too? Yeah. Yeah. Notification settings. Yeah. It's for the site. Yeah. 570 00:37:02.305 --> 00:37:05.125 Exactly. So but only if they have access to that group. 571 00:37:05.345 --> 00:37:09.105 So, for example, if they don't have access to a group, it's not gonna be on their list. Right? 572 00:37:09.105 --> 00:37:11.790 It's just whatever's on their list when they join the site. 573 00:37:11.790 --> 00:37:14.990 You get to set the defaults that are gonna show up, and then they can change it. 574 00:37:14.990 --> 00:37:17.410 But, yeah, that's a yeah. Good point. 575 00:37:19.150 --> 00:37:24.435 Awesome. The other thing that you can do so intend with these posts, which I think is really great. 576 00:37:24.435 --> 00:37:28.295 The other thing that you can do is have, like, weekly emails that go out to them, 577 00:37:29.235 --> 00:37:35.575 kinda like a weekly digest, kinda reminding them about what's available that week, like the free call lineup or, 578 00:37:36.195 --> 00:37:36.675 other things. 579 00:37:36.675 --> 00:37:36.736 Like, you could highlight great conversations that have been happening in the community. 580 00:37:36.736 --> 00:37:37.255 You can showcase wins. You 581 00:37:37.715 --> 00:37:38.570 can community. 582 00:37:39.030 --> 00:37:39.530 You 583 00:37:39.990 --> 00:37:41.590 can showcase wins. 584 00:37:41.590 --> 00:37:46.970 You Calvin, you know, if people are comfortable, but you can remind members the community is active. 585 00:37:47.030 --> 00:37:51.050 You can, you know an example for us, in our Simplero community 586 00:37:51.675 --> 00:37:52.955 is we used to have, 587 00:37:53.675 --> 00:37:57.515 weekly emails where we would remind them of new Simplero features. 588 00:37:57.515 --> 00:38:04.955 Like, we would send you guys a reminder of, you know, any new Simplero features that we were launching that week or that launched out that week. 589 00:38:04.955 --> 00:38:06.420 We don't do that as much right now. 590 00:38:06.420 --> 00:38:12.520 We may bring that back, but that's just an example of something that you can try, like, depending on what you offer as a business, 591 00:38:13.460 --> 00:38:17.380 just ways to kinda engage them. And they get that in their email, and they're like, oh, yeah. Okay. 592 00:38:17.380 --> 00:38:19.000 This is cool. I'm gonna go here. 593 00:38:19.085 --> 00:38:23.585 So one way that you can set that up is you can schedule those as broadcast if you would like. 594 00:38:23.724 --> 00:38:25.025 So if you go to the email 595 00:38:26.365 --> 00:38:27.424 marketing broadcasts, 596 00:38:28.204 --> 00:38:29.345 your email megaphone. 597 00:38:30.125 --> 00:38:32.045 I do like I do like that wording. 598 00:38:32.365 --> 00:38:34.625 Let me create a new one. That's gonna be better. 599 00:38:35.760 --> 00:38:40.340 So you can come in here, write your digest. I'm just gonna put placeholder copy, 600 00:38:41.600 --> 00:38:43.620 so that it will let me go to the recipients. 601 00:38:44.480 --> 00:38:46.020 Just pretend I wrote a digest. 602 00:38:46.480 --> 00:38:46.880 Now, 603 00:38:47.280 --> 00:38:50.400 when you're in the recipients, you can email your site numbers. 604 00:38:50.400 --> 00:38:54.444 So So this is people who have access to the site. You can come in here, 605 00:38:54.825 --> 00:38:56.664 and you can say, okay. 606 00:38:56.664 --> 00:39:01.144 Everyone has access to these if it's all you know, if that's if you have multiple sites that need to get this email. 607 00:39:01.144 --> 00:39:03.085 But if it's just one site, you pick the site, 608 00:39:03.625 --> 00:39:05.244 save your changes and the recipients, 609 00:39:06.250 --> 00:39:11.210 and then you can, under the summary, you can queue it up. So you don't have to send it immediately. 610 00:39:11.210 --> 00:39:12.750 You could queue these up in bulk. 611 00:39:12.890 --> 00:39:16.650 You could even do this I mean, you could even do this in a newsletter schedule. 612 00:39:16.650 --> 00:39:20.830 You could have a newsletter schedule going out that really reminds you because our newsletter schedule 613 00:39:21.165 --> 00:39:25.105 under marketing newsletter has, like, reminders for you 614 00:39:25.485 --> 00:39:29.265 if you forget one or if it's coming up and there isn't anything written yet. 615 00:39:30.285 --> 00:39:32.225 So that could be helpful too. 616 00:39:32.525 --> 00:39:34.225 I won't go into detail on newsletters, 617 00:39:34.765 --> 00:39:36.859 but you Calvin find them under marketing newsletter 618 00:39:37.640 --> 00:39:38.380 right here. 619 00:39:39.480 --> 00:39:48.839 And, also, as we're going through this, guys, if there's anything that you don't see in your nav menu that is in mine, just click on more here just as a quick tip, and you and you'll find it. 620 00:39:49.240 --> 00:39:53.965 If you toggle it on, it'll go into your nav menu. So just make sure 621 00:39:54.425 --> 00:39:57.465 make sure it's on. But yeah. So I think that's also great. 622 00:39:57.865 --> 00:40:08.369 We do that with our free call lineup, so we've got those posts going out, but we also send out emails to, people in the community reminding them so that it goes to their email as well and not just the forum. 623 00:40:08.990 --> 00:40:13.089 Different things that you can do, and you can play with a combination of those things to help. 624 00:40:14.510 --> 00:40:17.329 Another thing I wanna talk about is the engagement 625 00:40:17.710 --> 00:40:18.210 badges. 626 00:40:18.805 --> 00:40:23.945 So if I go back to here, my lovely little site. 627 00:40:24.325 --> 00:40:33.865 So one thing that you can try, which is really fun again, your your forum needs to be turned on, and you're using the forum for this, for those engagement badges to show on the forum. 628 00:40:34.040 --> 00:40:39.260 But if you're doing that, under the three dots, you'll see this engagement badges feature. K. 629 00:40:41.720 --> 00:40:42.839 So we have 630 00:40:43.480 --> 00:40:49.725 this is just a way for you to recognize members for their participation and have that display for everyone else to see too. 631 00:40:49.805 --> 00:40:55.025 And sometimes I find it makes it exciting. Like, if I see, oh my gosh. I'm a conversation starter. 632 00:40:55.725 --> 00:40:58.925 Like, I'm a conversation starter. I wanna start more. I wanna keep this badge forever. 633 00:40:58.925 --> 00:41:01.805 Like, I don't know. I find for me personally, it's exciting. 634 00:41:01.805 --> 00:41:06.350 So, again, you might find that your members like this. You Calvin test it out and see. 635 00:41:06.810 --> 00:41:10.570 But we have some starting badges here for different 636 00:41:11.210 --> 00:41:13.610 we award it for different activity. Right? 637 00:41:13.610 --> 00:41:17.215 So engage in posts, engaging comments, welcome new members. This is just examples. 638 00:41:17.275 --> 00:41:21.375 But when you create a new engagement badge, you don't have to use those if you don't want to. 639 00:41:21.675 --> 00:41:23.135 You would just give it a name, 640 00:41:23.915 --> 00:41:24.415 engagement. 641 00:41:24.875 --> 00:41:26.815 You can click here and give it an emoji. 642 00:41:27.810 --> 00:41:30.230 So something like that. You can change the color. 643 00:41:30.770 --> 00:41:34.550 This is all kind of nitty gritty. And then down here, you can decide 644 00:41:34.850 --> 00:41:38.870 when do they get access to it. When when does this badge go next to their name 645 00:41:39.250 --> 00:41:39.830 on the 646 00:41:40.295 --> 00:41:42.395 on the forum when they're posting, for example? 647 00:41:42.855 --> 00:41:47.195 And it could be all of these different things, which is pretty cool. So completing courses 648 00:41:47.735 --> 00:41:49.515 has an active purchase even. 649 00:41:50.615 --> 00:41:54.935 You can even award them manually. So, really, anything you don't see on this list, don't worry. 650 00:41:54.935 --> 00:41:58.849 You can go manually give give them a badge for anything. And you can also 651 00:41:59.230 --> 00:42:06.450 have it happen if you choose manually here, you can trigger it on something that's in Simplero with our millions of trigger options. 652 00:42:06.829 --> 00:42:07.490 So, really, 653 00:42:08.030 --> 00:42:12.715 anything you want, you could pretty much add an engagement badge too if it's on that trigger list. 654 00:42:13.335 --> 00:42:15.815 But it's pretty cool. I think it's it's nice. 655 00:42:15.815 --> 00:42:18.795 I don't have an example in this forum, a very good example, 656 00:42:19.575 --> 00:42:19.975 but, 657 00:42:20.535 --> 00:42:25.275 you could see that staff members if they're a staff member, they will have the staff badge. 658 00:42:26.289 --> 00:42:29.250 Now that's just one type of badge, but it looks like this. 659 00:42:29.250 --> 00:42:33.089 So your engagement, depending on what they do, will show up with the badge, 660 00:42:33.410 --> 00:42:34.549 next to their name. 661 00:42:34.849 --> 00:42:40.345 Yeah. Beatrice, me too. I know. I love engagement badges. Like, it's like you wanna collect them. 662 00:42:41.125 --> 00:42:46.345 So I feel like, yeah, it's a great make use of it. Test it out. Some examples could be, like, 663 00:42:46.645 --> 00:42:48.105 when they make their first post, 664 00:42:48.565 --> 00:42:49.865 if they're a top contributor 665 00:42:50.244 --> 00:42:51.065 in the forum, 666 00:42:51.620 --> 00:42:53.000 you know, consistent participation. 667 00:42:53.220 --> 00:42:58.440 You can play around with combinations and just see what works and kinda test it out with your members. 668 00:42:58.900 --> 00:43:01.860 The other thing is the leaderboard. So we did touch on this briefly. 669 00:43:02.180 --> 00:43:05.240 If you want to use it, you can add it to your nav menu here. 670 00:43:05.845 --> 00:43:06.345 So, 671 00:43:07.285 --> 00:43:09.545 this is what it well, this is not a good example. 672 00:43:10.405 --> 00:43:12.265 Let me show you here. 673 00:43:13.445 --> 00:43:15.765 So this is what it looks like on the board itself. 674 00:43:15.765 --> 00:43:18.825 And then on individual members' pages, you'll see their activity. 675 00:43:19.070 --> 00:43:23.010 So, basically, what it does is it's just meant to be a way that you could gamify 676 00:43:23.630 --> 00:43:24.130 interaction. 677 00:43:24.510 --> 00:43:28.690 So sometimes this can be effective. Sometimes people don't feel like their members care, but 678 00:43:29.070 --> 00:43:32.050 I've seen a lot of of times where it actually is, 679 00:43:32.625 --> 00:43:36.945 we don't realize how much our members are kind of looking at that, and it's doing something. 680 00:43:36.945 --> 00:43:39.685 They're like, oh, I'm seeing how much engagement I get. Right? 681 00:43:39.825 --> 00:43:44.405 So what happens is under if you wanna use it, under the 682 00:43:44.790 --> 00:43:48.490 settings tab of your or the configure tab here, 683 00:43:49.110 --> 00:43:50.570 if you go down to 684 00:43:51.990 --> 00:43:54.490 community features, you can add an engagement 685 00:43:55.030 --> 00:44:01.255 point type here. Now what these are called are credits. So you can create a new credit or you can, 686 00:44:01.735 --> 00:44:04.935 you know, choose an existing one that you have and call it whatever you want. 687 00:44:04.935 --> 00:44:07.995 I'm gonna choose this one. So you would select it here. 688 00:44:08.295 --> 00:44:11.515 And now this is the type of point that they'll be awarded. 689 00:44:12.430 --> 00:44:16.430 So we're gonna grant one of these points for every like or post, 690 00:44:16.830 --> 00:44:21.090 for every like or comment on their posts. Right? So it's meant to encourage, 691 00:44:22.110 --> 00:44:30.035 just posting great content, and that will boost up their, the number of points that they get that'll show on their member directory, their member's page. 692 00:44:30.655 --> 00:44:37.475 And those points can be redeemed for let's say you have a product that they can use those points on, like, where or credits, essentially, 693 00:44:38.015 --> 00:44:39.375 to pay for the product. Right? 694 00:44:39.375 --> 00:44:45.799 So, it could be, like, an incentive for them to kind of buy other things that you have using their points. 695 00:44:45.940 --> 00:44:49.400 So there's many different ways that you can use them, which is pretty cool. 696 00:44:49.940 --> 00:44:52.339 But, yes, you would choose the type of point here. 697 00:44:52.339 --> 00:44:55.640 Again, they're not gonna get awarded for just posting anything. 698 00:44:56.175 --> 00:45:00.515 It's only for, you know, the the points go for the likes and the comments on those posts. 699 00:45:02.255 --> 00:45:07.395 Beatrice says, use case, if I wanna reward members who completed a coaching program with specific badge, I can set to manual. 700 00:45:07.695 --> 00:45:12.640 Add the badge. Yes. Sorry. Yeah. Back to engagement badges. Exactly, Beatrice. Yeah. 701 00:45:12.640 --> 00:45:18.819 For engagement badges, I would use the manual trigger so that way you can trigger it on the automation if you want towards the end. 702 00:45:18.960 --> 00:45:20.019 Yeah. In a step. 703 00:45:20.400 --> 00:45:20.900 Exactly. 704 00:45:21.359 --> 00:45:23.059 Or you could do it when they complete 705 00:45:23.675 --> 00:45:24.795 the end of the course. 706 00:45:24.795 --> 00:45:31.435 Like, if your course is in succession, they have to complete each one, and then the last lesson, they have to complete that, and boom. 707 00:45:31.435 --> 00:45:33.295 They get they get their badge. Yeah. 708 00:45:33.915 --> 00:45:36.734 SJ, having flashbacks to moderating forums on Blackboard 709 00:45:37.195 --> 00:45:38.255 for my students. 710 00:45:39.010 --> 00:45:39.750 Yes. This 711 00:45:40.930 --> 00:45:45.350 that's a good point. You know? Yeah. Yeah. I mean, these are students for you, technically. 712 00:45:45.410 --> 00:45:49.350 Your members are students in a way of whatever you're teaching them, so 713 00:45:49.890 --> 00:45:50.790 it does relate. 714 00:45:52.345 --> 00:45:54.845 But, yeah, just to reiterate that leaderboard, 715 00:45:55.945 --> 00:46:01.485 again, you can add the engagement point type here, and then you can go up to your layout and navigation. 716 00:46:02.425 --> 00:46:06.440 I clicked that pretty fast, but this button here, Edit layout and navigation. 717 00:46:07.300 --> 00:46:10.680 And then on the left here, you can click the plus icon 718 00:46:11.220 --> 00:46:14.660 and add it that way. So that's if you want people to access it. 719 00:46:15.060 --> 00:46:18.500 And then, yeah, it's already on my board, so I'm not gonna add it again. 720 00:46:18.500 --> 00:46:20.285 But that is what that looks like. 721 00:46:20.285 --> 00:46:26.605 And, again, if they click on leaderboard, this is what they would see based on, you know, who is getting more points and who isn't. 722 00:46:26.605 --> 00:46:30.865 And we've got, like, the gold, silver, bronze thing going on, which is pretty cool. 723 00:46:31.970 --> 00:46:35.589 So that's just another way that you could kind of gamify things out. 724 00:46:36.049 --> 00:46:41.490 The leaderboard situation also won't show up if your member directory is off, so keep that in mind. 725 00:46:41.490 --> 00:46:44.950 You do have to have you have to be using the member directory to use the leaderboards. 726 00:46:46.565 --> 00:46:47.225 So that's 727 00:46:47.845 --> 00:46:50.905 that. Other things that you can do to kind of give recognition 728 00:46:51.285 --> 00:46:53.625 is you can celebrate your top contributors. 729 00:46:53.925 --> 00:46:57.525 Right? So you can go in and you can check your leaderboard and be like, okay. 730 00:46:57.525 --> 00:47:00.345 These are the types of people who are really posting a lot. 731 00:47:01.140 --> 00:47:06.920 You know, I think I'm gonna go feature them publicly in the forum and, you know, tag them and get them excited. 732 00:47:06.980 --> 00:47:12.440 And it it's exciting for the people who are engaging, and it it inspires people to engage as well. 733 00:47:13.345 --> 00:47:15.045 You can send them resources. 734 00:47:15.345 --> 00:47:20.625 You could offer them little gifts or a discount or, you know, spotlight them in emails like we talked about. 735 00:47:20.625 --> 00:47:27.365 So it's it's a pretty cool way to kind of gauge who is really posting that in tandem with your engagement badges. 736 00:47:28.589 --> 00:47:33.170 Another thing I wanna go over too is that, let's say, you've got members who are not really 737 00:47:33.549 --> 00:47:35.329 they are not even logging in. 738 00:47:36.190 --> 00:47:38.289 So that will definitely happen. 739 00:47:39.069 --> 00:47:43.845 We do have a trigger on when a member is absent. So if you go to the configure tab 740 00:47:44.464 --> 00:47:45.365 of your site 741 00:47:45.825 --> 00:47:47.365 and you scroll down 742 00:47:47.905 --> 00:47:49.204 to triggers, 743 00:47:50.944 --> 00:47:55.285 you can actually add a trigger when a member has been absent for a certain number of days. 744 00:47:55.450 --> 00:48:00.090 So they haven't been logging in for a certain number of days, and then you could send them an email. 745 00:48:00.090 --> 00:48:03.230 Right? So I click that member absent, and I click send email. 746 00:48:04.810 --> 00:48:06.830 I have to type the email. Let me do that 747 00:48:07.370 --> 00:48:09.230 before I could show you the rest of this. 748 00:48:10.265 --> 00:48:11.965 Okay. Let me edit the trigger again. 749 00:48:12.345 --> 00:48:17.225 There we go. So you could see here, let's say so which site choose the site. 750 00:48:17.225 --> 00:48:22.585 They haven't logged in for thirty days, let's say, or you get to gauge what the time frame is. 751 00:48:22.585 --> 00:48:27.980 Then you're gonna send them an email. This is nice because you can make it personal. It can be nice. 752 00:48:27.980 --> 00:48:32.780 It can be warm. It could just be like, hey. We miss you. Don't make it salesy. It's just human. 753 00:48:32.780 --> 00:48:33.440 You know? 754 00:48:34.060 --> 00:48:37.040 We've we miss seeing you in the community. We wanna check-in. 755 00:48:37.505 --> 00:48:38.325 You're valuable. 756 00:48:38.625 --> 00:48:41.605 I think members, you know, members wanna see you there too. 757 00:48:41.665 --> 00:48:45.025 You know, not to guilt trip them, but just to remind them that we're there. 758 00:48:45.025 --> 00:48:49.765 And sometimes people need that, and it's also hard to keep track of that as a business owner all the time. 759 00:48:50.589 --> 00:48:56.290 So it's nice that we have that trigger so that it can just automatically go out if someone isn't really logging in often. 760 00:48:58.030 --> 00:49:03.089 Is there an option for a paid community? Yes. Exactly. Yeah. So, 761 00:49:03.665 --> 00:49:06.965 technically, you would be getting access through the product in that case, Yvonne. 762 00:49:07.345 --> 00:49:10.545 I think Beatrice actually answered that. Yes. When you connect it to a product. Yeah. There you go. 763 00:49:10.545 --> 00:49:11.045 So 764 00:49:11.505 --> 00:49:16.165 connected to a product, and then it'll be paid. They'll get access through the product content tab. 765 00:49:17.320 --> 00:49:22.060 But, or you could do it through a list if it's free. Yeah. So product makes it paid, though. 766 00:49:22.359 --> 00:49:23.880 But yeah. So that's kinda nice. 767 00:49:24.119 --> 00:49:30.359 And then another thing too, if you have this trigger going, that's kinda gonna automatically send them an email or an automation too. 768 00:49:30.359 --> 00:49:35.175 You could run them through an automation that sends them a couple emails once they get this trigger fired. 769 00:49:36.035 --> 00:49:39.655 You can also, as the owner, if you go to your members list, 770 00:49:41.235 --> 00:49:45.740 you can come over here to the last login, and you can always check this too. 771 00:49:46.059 --> 00:49:52.720 If you click on it and filter it, you'll see people who've logged in the most recently, like, how soon have they logged in. 772 00:49:53.660 --> 00:49:56.700 And then you'll start to kinda get a gauge for who is really, 773 00:49:57.819 --> 00:50:00.400 who's not really logging in. Like, if I click here 774 00:50:01.644 --> 00:50:03.484 last login four months ago. Right? 775 00:50:03.484 --> 00:50:07.904 So as the owner, you can always see this on the member's tab as well. 776 00:50:09.404 --> 00:50:10.464 So that's that. 777 00:50:11.085 --> 00:50:13.964 And then sometimes that could also be an incentive. 778 00:50:13.964 --> 00:50:17.670 Like, if you're looking at this tab and you're seeing who's been logging in, who hasn't, 779 00:50:18.050 --> 00:50:19.430 you could also let's say, 780 00:50:20.370 --> 00:50:24.530 testing test. It's a great name. Did not log in in four months. Right? 781 00:50:24.530 --> 00:50:28.070 Last login was four months ago. You could click on that name at any time. 782 00:50:29.325 --> 00:50:33.005 And then if I come over here and I look at the email 783 00:50:33.645 --> 00:50:36.465 click on this email here. Click on the email. 784 00:50:36.845 --> 00:50:39.665 It's not a great email. It's very, very fake. 785 00:50:40.285 --> 00:50:41.905 But you'll come into our interactions. 786 00:50:41.965 --> 00:50:49.380 I'm not gonna go into this as much as a very new feature, but you can actually email them through the interactions and keep track of all your interactions with members, 787 00:50:50.240 --> 00:50:51.220 that you email, 788 00:50:51.839 --> 00:50:53.700 text, or that you, 789 00:50:54.560 --> 00:50:55.619 chat with. So 790 00:50:56.305 --> 00:50:58.005 that is pretty cool. Yeah. 791 00:50:58.545 --> 00:51:01.745 Yeah. Interactions is very new. So it's it's it's awesome. 792 00:51:01.745 --> 00:51:04.325 You just click on their email, and you'll be able to get into it. 793 00:51:05.025 --> 00:51:06.245 So that's also something. 794 00:51:06.625 --> 00:51:09.345 Okay. So I wanna save time for being able to, 795 00:51:10.190 --> 00:51:13.650 do a little quick q and a. Let me just check if there's anything else 796 00:51:13.950 --> 00:51:16.530 I wanted to make sure you know about. So back to 797 00:51:17.630 --> 00:51:19.550 yeah. I think we've covered most things. 798 00:51:19.790 --> 00:51:24.450 Just to reiterate, under the configure tab of the site is where you can then actually 799 00:51:25.125 --> 00:51:28.105 turn on or off the member's chat and the member directory. 800 00:51:28.325 --> 00:51:31.765 When you have member member directory off, they won't be able to tag each other. 801 00:51:31.765 --> 00:51:34.825 So member directory needs to be turned on, and then they can tag each other. 802 00:51:35.045 --> 00:51:50.070 I do find letting members interact with each other that way becomes really strong for the connection in the community, and people can celebrate each other more easily and and share wins depending on who the type of people are that you are teaching and hosting in that membership site. 803 00:51:51.885 --> 00:51:54.305 So, yeah, I'm just checking here. I think we're good. 804 00:51:54.605 --> 00:52:01.585 I just think that, you know, bottom line, guys, is that you do not have to have a perfect community or super fancy, 805 00:52:02.125 --> 00:52:09.690 but just kind of creating those consistent rituals and then also, you know, the repeatable opportunities for people to connect is really gonna help. 806 00:52:10.390 --> 00:52:15.990 I know when I'm when I've been a consumer, I have not really needed, like, all the bells and whistles. 807 00:52:15.990 --> 00:52:20.730 I just love the little things that motivate me and also help me feel like I'm a part of something bigger, 808 00:52:21.065 --> 00:52:24.045 help me want to show up and and invite my participation, 809 00:52:24.425 --> 00:52:26.045 help me feel welcomed and seen. 810 00:52:26.425 --> 00:52:27.865 Those are the things that have really, 811 00:52:28.745 --> 00:52:30.925 caught my eye and made me excited. So 812 00:52:31.305 --> 00:52:34.585 find what works for you and, yeah, have fun with this stuff. 813 00:52:34.585 --> 00:52:37.010 We've got lots of little things in here. So 814 00:52:37.450 --> 00:52:37.950 awesome. 815 00:52:38.730 --> 00:52:39.230 Okay. 816 00:52:40.170 --> 00:52:44.570 Great. So I wanna leave space for some quick q and a. I do see your hand, Beatrice. 817 00:52:44.570 --> 00:52:48.970 So let me go ahead and just oh, no. You can unmute yourself, actually. One moment. Thank you. 818 00:52:48.970 --> 00:52:49.690 Thank you so much. 819 00:52:49.690 --> 00:52:54.905 And this is so helpful, and I'm like, I totally neglected this feature on the web membership. 820 00:52:55.285 --> 00:52:58.265 So that's back on my list. Thank you so much. 821 00:52:58.565 --> 00:53:01.785 Yeah. It's no worry. Yvonne's question on the product. 822 00:53:02.485 --> 00:53:05.145 I know sometimes you can connect a product to, 823 00:53:05.605 --> 00:53:06.345 to something 824 00:53:06.805 --> 00:53:10.789 in different ways. But can you just show her the the product, 825 00:53:11.329 --> 00:53:11.829 route? 826 00:53:12.130 --> 00:53:16.470 And then I was wondering when you are in the site, can you can you in the configuration 827 00:53:16.849 --> 00:53:21.990 of the site itself, can you link the product there, or it's better to just go to the product? 828 00:53:22.615 --> 00:53:24.395 Good question. I mean, technically, 829 00:53:25.015 --> 00:53:30.235 the product won't show up here unless you've already connected it because then you show it up here. 830 00:53:30.375 --> 00:53:34.135 Under the access tab, I think you have the ability to add it. Yeah. You do. 831 00:53:34.135 --> 00:53:37.515 So you could do it either here or under the product individually, 832 00:53:38.000 --> 00:53:44.160 and they'll talk to each other. Yeah. Good question. Let me show the sales products route first. 833 00:53:44.480 --> 00:53:49.140 Obviously, you can come into the and, again, this access tab is a little bit hidden. 834 00:53:50.555 --> 00:53:52.575 It's behind what we call a meatball 835 00:53:53.035 --> 00:53:55.935 menu, which I had no idea was called meatball menu. 836 00:53:56.475 --> 00:53:59.515 It's like, okay. The three dots is what I I think of it. 837 00:53:59.755 --> 00:54:04.175 But, yeah, if you click that, you'll see access, and that's gonna actually this is super important, 838 00:54:04.730 --> 00:54:07.869 just for anyone because a lot of times you'll forget, like, where is 839 00:54:08.250 --> 00:54:13.369 what is connected to this site? What's giving access to this site? Go to the access tab. Yeah. 840 00:54:13.369 --> 00:54:16.990 That'll remind you what you've done, and you can also add things from here too. 841 00:54:18.345 --> 00:54:21.705 So let me just do a quick walk through of that for Yvonne. Good point, Beatrice. 842 00:54:21.705 --> 00:54:23.405 So if I go to sales products, 843 00:54:24.665 --> 00:54:25.805 I'm just gonna choose 844 00:54:26.665 --> 00:54:30.045 Selena's coaching program. This is our test account, so nothing is real. 845 00:54:30.520 --> 00:54:36.380 So when you come in here, the content tab is gonna be the most important spot if you're giving access when they purchase. 846 00:54:36.600 --> 00:54:42.060 So that means that if they were to have their let's say it's a subscription and their subscription expires 847 00:54:42.595 --> 00:54:43.575 or they cancel, 848 00:54:44.115 --> 00:54:46.915 you know, whatever it is, then they would lose access. Right? 849 00:54:46.915 --> 00:54:51.415 So it's all based on their how active if their purchase is active or not, 850 00:54:51.795 --> 00:54:55.155 which can be nice because then if their subscription expires, they'll lose access. 851 00:54:55.155 --> 00:54:58.295 So if you click on content and you scroll down, 852 00:54:59.450 --> 00:55:03.069 you'll see here where you can add the site right here. 853 00:55:04.250 --> 00:55:07.230 Now one fun fact is if you're adding giving access 854 00:55:07.770 --> 00:55:17.145 to more things on that site, right, like specific courses or a group like we talked about, so the group is like a VIP forum you want to give access to for just 855 00:55:17.765 --> 00:55:18.505 this product. 856 00:55:19.205 --> 00:55:23.065 You can actually just add the group. Right? So I can click here. I choose the site. 857 00:55:23.525 --> 00:55:28.480 I didn't add any groups there, so let's not do that one. This one has one. There we go. 858 00:55:28.480 --> 00:55:29.520 You can just add the group. 859 00:55:29.520 --> 00:55:33.840 And what that does is it will give them access to the site and the group all in one. 860 00:55:33.840 --> 00:55:37.300 So you don't have to give access to the site and then give access to the group. 861 00:55:37.520 --> 00:55:43.375 Just give access to the group, and you're good, or course, or whatever it is, and we'll make sure they have access to the site on top of it. 862 00:55:43.375 --> 00:55:45.395 So it's just in one click. Yeah. 863 00:55:45.775 --> 00:55:48.675 And then don't forget to save changes because we did make that 864 00:55:49.295 --> 00:55:50.194 required again 865 00:55:50.655 --> 00:55:51.714 after our big 866 00:55:52.175 --> 00:55:52.675 yeah. 867 00:55:53.615 --> 00:55:55.075 Good good question. 868 00:55:55.580 --> 00:55:57.840 Meatballs and hamburgers, as Jay says. 869 00:55:58.780 --> 00:56:02.940 I know. There's, like, meatballs or oh, actually, you're right. That one's the meatball menu. 870 00:56:02.940 --> 00:56:04.560 The hamburger is like the 871 00:56:04.940 --> 00:56:07.020 the thing yeah. Yep. Thank you, Beatrice. The 872 00:56:07.845 --> 00:56:10.425 whatever that calls on the mobile phone, 873 00:56:11.525 --> 00:56:13.465 the stacked thing. So yeah. 874 00:56:13.925 --> 00:56:17.145 But I just call them by their their lines, their literal shapes, 875 00:56:17.525 --> 00:56:18.185 I guess. 876 00:56:19.765 --> 00:56:23.520 Yeah. Good question. Does anyone else have any questions? We've got four minutes. 877 00:56:23.520 --> 00:56:27.220 So if there's anything else that you guys are needing. 878 00:56:28.640 --> 00:56:32.960 I don't have a question, but I just wanted to say thank you so much for showing us how communities can work. 879 00:56:32.960 --> 00:56:37.475 I haven't explored this part of Simplero quite yet, but it seems like it's quite powerful and logical to use. 880 00:56:37.475 --> 00:56:40.055 So looking forward to getting involved with that for sure. 881 00:56:40.595 --> 00:56:41.955 Yeah. No problem. I know. 882 00:56:41.955 --> 00:56:48.515 I'm super excited because I noticed we didn't really have a workshop on some of these features, so I'm thinking it's important that you guys know. 883 00:56:48.515 --> 00:56:52.180 And, also, if you haven't joined our community, I'm just gonna drop it in the chat here. 884 00:56:53.200 --> 00:56:54.900 It's simplero.community. 885 00:56:55.280 --> 00:56:57.039 But you guys are all invited to it. 886 00:56:57.359 --> 00:57:02.400 If you're not in it yet, it'll just ask you to put your name and email in so your Simpler ID is connected. 887 00:57:02.400 --> 00:57:04.660 But I'm just gonna drop it in the chat because, 888 00:57:05.875 --> 00:57:10.695 that is probably the best place to preview what a community can look like. 889 00:57:11.635 --> 00:57:14.375 I hope that link works. I think so. Yeah. It should. 890 00:57:14.995 --> 00:57:18.115 Because we're using Simplero for that community, and it's very active. 891 00:57:18.115 --> 00:57:24.160 So you're gonna be able to see different people with engagement badges, the leader board if you wanna use it, the member directory, 892 00:57:25.500 --> 00:57:27.420 you know, the forum posts. 893 00:57:27.420 --> 00:57:30.460 You're gonna be able to see, like, people commenting on each other's post. 894 00:57:30.460 --> 00:57:32.960 Like, what does it all look like when it's actually happening? 895 00:57:33.485 --> 00:57:36.305 That's probably the best spot to just get a little overview. 896 00:57:37.085 --> 00:57:37.585 Awesome. 897 00:57:37.965 --> 00:57:44.465 Yvonne, I see your real hand. I can't find the hand on No worries. No worries. So just real quickly, 898 00:57:44.765 --> 00:57:46.625 I I'm now thinking 899 00:57:47.005 --> 00:57:48.145 about creating 900 00:57:48.720 --> 00:57:50.180 a paid community. 901 00:57:51.359 --> 00:57:52.420 Just real quickly, 902 00:57:53.599 --> 00:57:54.099 if 903 00:57:55.920 --> 00:57:57.780 I set it up as paid, 904 00:57:58.800 --> 00:58:00.580 I wanna be able to tell them 905 00:58:01.135 --> 00:58:04.435 they can cancel it anytime. They're not stuck for a year. 906 00:58:04.895 --> 00:58:05.635 So is 907 00:58:06.015 --> 00:58:07.955 is that option available too? 908 00:58:08.495 --> 00:58:09.715 Yeah. 100%. 909 00:58:09.935 --> 00:58:10.435 Okay. 910 00:58:10.735 --> 00:58:14.490 Yes. Yeah. We have what we call so there's a couple of things. 911 00:58:14.730 --> 00:58:18.830 There's a minimum commitment option that you can turn on if you want. 912 00:58:19.050 --> 00:58:24.110 So as long as that is off, then they can pretty much cancel on their subscription at any moment. 913 00:58:24.170 --> 00:58:29.775 If you set a minimum commitment, they can't cancel till that minimum period is over, so you just make sure that's off. 914 00:58:29.934 --> 00:58:30.255 Okay. 915 00:58:30.255 --> 00:58:34.575 The other thing is the way that cancellation works with subscriptions, and I'm not gonna go into too much detail. 916 00:58:34.575 --> 00:58:37.714 I know because this is more related to but I I just wanna tell you this, 917 00:58:38.494 --> 00:58:41.135 is that they they will get access to the end of the period. 918 00:58:41.135 --> 00:58:45.100 So let's say they wanna cancel the middle of the month. And then you could switch it. 919 00:58:45.100 --> 00:58:46.800 You could say immediate cancellation. 920 00:58:47.340 --> 00:58:51.680 Turn that on on the price so that if they cancel, they get they lose access right away. 921 00:58:51.980 --> 00:58:52.380 But, 922 00:58:52.860 --> 00:58:54.880 but we don't turn that on by default. 923 00:58:55.260 --> 00:58:56.400 And so if 924 00:58:56.860 --> 00:58:57.440 I offer 925 00:58:58.265 --> 00:59:00.045 for the let's just say 926 00:59:00.985 --> 00:59:02.445 for the first thirty days, 927 00:59:02.905 --> 00:59:04.285 $10 a month, 928 00:59:05.225 --> 00:59:07.865 but the price is gonna go up after thirty days 929 00:59:08.265 --> 00:59:11.645 Mhmm. People that sign up at $10 930 00:59:12.710 --> 00:59:18.089 will keep that $10. Right? When I raise the price to, let's just say, 20, 931 00:59:18.869 --> 00:59:20.569 they don't get charged 20. 932 00:59:21.349 --> 00:59:22.230 Yes. Yeah. 933 00:59:22.230 --> 00:59:27.690 What you can do is you can just make sure when you create the new price that you disable the old price. 934 00:59:28.105 --> 00:59:30.185 And we could talk about this further in a ticket. But, 935 00:59:30.825 --> 00:59:33.865 yeah, I'll we can continue the conversation there for sure. Thank you. 936 00:59:33.865 --> 00:59:39.005 Prices have a little toggle on them that you can, enable or disable. Okay. 937 00:59:39.145 --> 00:59:44.530 So on the pricing tab of the product, the nice thing and, actually, while we're here, just because 938 00:59:45.150 --> 00:59:49.010 when I'm saying it, it's way more easy to show it. 939 00:59:49.390 --> 00:59:53.470 I just feel like so weird saying it without showing it. Let me show you right now. 940 00:59:53.470 --> 00:59:58.025 I just don't wanna get my hopes up if I can't do these things. Oh, 100%. 941 00:59:58.325 --> 01:00:02.085 Yeah. No. You're good. Yeah. Do you see oh, yeah. No. I love it. 942 01:00:02.085 --> 01:00:06.425 Do you see here under the pricing tab of the product how this toggle is live? 943 01:00:07.125 --> 01:00:07.625 Yes. 944 01:00:08.085 --> 01:00:12.640 So this could be, like, your $10 price is live for however long you want. 945 01:00:12.940 --> 01:00:17.119 When you're ready to upgrade the price and you're like, I don't want new people to 946 01:00:17.500 --> 01:00:22.079 see that old price Right. And I don't want old people to have to go to the new price. 947 01:00:22.875 --> 01:00:27.935 Right? Right. What you can do is you can create your new price. Like, I'm just gonna add a 948 01:00:28.315 --> 01:00:32.815 this is a single payment, not relevant, but I'll just price number two. This is here. 949 01:00:34.155 --> 01:00:35.375 Let's say it's a 100. 950 01:00:36.110 --> 01:00:38.530 Save and enable. It went from zero to a 100. 951 01:00:38.590 --> 01:00:42.610 So whatever is live here is gonna show up on your order form. 952 01:00:42.990 --> 01:00:46.290 So you can just toggle the old one off so it's not live. 953 01:00:46.430 --> 01:00:51.185 The May the purchases will retain this price and keep going on that price. Okay. 954 01:00:51.185 --> 01:00:56.545 So it doesn't affect those specific people. Yeah. Okay. Good. Thank you. Yeah. Good question. 955 01:00:56.545 --> 01:00:57.825 New people will get your new 956 01:00:58.705 --> 01:00:59.445 I'm excited. 957 01:01:00.065 --> 01:01:01.925 Yes. I know. It's very exciting. 958 01:01:02.385 --> 01:01:03.205 I love it. 959 01:01:03.700 --> 01:01:06.920 Yeah. Lots to think about to use this powerful feature. Agreed. 960 01:01:07.220 --> 01:01:10.520 Thank you, millions. Great intro. SJ, good to see you. 961 01:01:10.900 --> 01:01:13.380 Good to know. Yeah. No. Yeah. Those are some good questions. 962 01:01:13.380 --> 01:01:16.904 I think it's important for everyone to know these things, so I love it. You. 963 01:01:17.204 --> 01:01:18.005 Awesome. Okay. 964 01:01:18.005 --> 01:01:23.065 Well, you guys are gonna get the replay to your email, and we'll also be putting it in the community too under the training workshops. 965 01:01:23.444 --> 01:01:28.744 Really quickly before we go, I'm just gonna drop that link in the chat for the training workshops. 966 01:01:28.885 --> 01:01:31.490 I can grab it here. It's in our help guides, 967 01:01:32.590 --> 01:01:34.370 and that's where we've got other training workshops. 968 01:01:34.750 --> 01:01:35.250 So 969 01:01:35.950 --> 01:01:39.730 anything that we do, we kind of refresh those recordings. I'll put it in here. 970 01:01:40.110 --> 01:01:41.550 Yeah. So be on the lookout. 971 01:01:41.550 --> 01:01:48.025 I'll add that recording there too, and we've got other workshops that will be running live again at some point, but you can watch those replays if you need them. 972 01:01:48.885 --> 01:01:51.704 Awesome. Thank you so much. That was super cool. 973 01:01:52.005 --> 01:01:53.305 Yes. I'm so glad. 974 01:01:54.645 --> 01:02:00.265 Yeah. Thank you. Yeah. Bye, everyone. Alright. Enjoy your weekend. Thank you. Bye, everyone.