WEBVTT

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HIFIS there.

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This is Ali Ryder from ACRE Consulting and this is a training video about how to do a point in time count

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using HIFIS four software

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on your desktop computer or laptop computer.

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So the first step that you're going to need to do is load up a web browser.

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It is recommended that you use Mozilla Firefox but any

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web browser should

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work. The next thing that you're going to need to do is paste into

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the URL bar at the top

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the URL that you've been provided

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by your pick count organizer.

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I'm just using the demo site today, so don't put in the actual

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URL that you see on your screen. Check with your pick count organizer

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and they've probably told you where you should go to complete your pick count survey.

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Next, you'll need to

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see a screen like this and enter your username.

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Now this username has been provided to you by your pick count organizer

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or perhaps,

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you already work in the sector and you already have a HYPHAS 4 login.

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Well in either case you're going to enter your username

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and then you're going to enter a password.

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Again your password

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may have been provided to you by your pick count organizer.

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You may have a temporary password that's been provided,

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or you may already know what your password is because you've logged in to Tyface before.

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The last field here asks about service provider you'd like to log in at.

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Now you may have to select an option from the drop down menu or it may have already selected 1 if you only have one option available.

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Once you've entered in your username, your password, and your service provider, we can click the login button.

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If you have any trouble accessing this page or logging in if these fields are not showing up correctly, perhaps you've entered in your username or password incorrectly Ali

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your account may not have been set up correctly,

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check with your pick count organizer for assistance.

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We're gonna then click the login button and you should get taken to a new screen.

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It's possible if this is your first time logging in, you may be prompted to either change your password

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and or agree to the end user license agreement

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which is

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basically, stating that you agree to the terms and conditions of using the software.

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So those are not optional

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but you will only have to do them the first time that you log in.

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So once you have logged in,

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then we are going to complete a new

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point in time count survey.

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The way we're gonna get there is by using the point in time count or pit count menu up at the top left of the page.

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Now there's 2 different methods that we can use to record a survey.

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There's the paging method

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and the scrolling method.

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The paging method shows one question at a time and it works well if you have a smaller screen that doesn't display a lot of information,

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such as if you're completing

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this pick count on your phone or tablet

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or other mobile device.

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The second method is scrolling, which displays all of the questions at one time, and that's what this particular training video is going to demonstrate.

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This works best if you have a computer,

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desktop or laptop that you're completing the surveys on, such as if you're at a service provider

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or clicking on surveys list, you'll get taken to a page that looks like this

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and then clicking the add pit survey scrolling button.

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Either one will take you to the same

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end result.

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You will be greeted with a new page

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that says at the top, add Pitt Live Survey.

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Now

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underneath

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that Ryder, you'll see a button here that says

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information.

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It's possible that in your community your pick count organizers

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have not

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made this

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button visible. So if you don't see it, that's not a big deal.

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If you do see it, that's probably a place where your pick count organizers are providing you with some information

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that you may need to know or want to have handy

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when you are completing a pick count survey. For example, the introductory

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script that you might be asked to read to,

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count participants

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or something like that.

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So you can click on the button to open the information

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and on the top right there is an x button so that you can close it and go back to your survey itself.

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Before you actually begin the survey, you have to put in some basic information.

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Under survey details, the first field asks about the survey number. This has been automatically

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generated based on the number of surveys that have been started in the software.

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Next, you will need to select the pit shift.

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So

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a shift might be, that you were assigned to go to

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a particular shelter from 6 o'clock until 8 o'clock,

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and that would be a shift that has been assigned to you.

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Most people are only assigned one shift but you may be assigned more than 1, so you'll need to select the appropriate

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one from your drop down menu.

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Next,

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the software automatically knows the date and time that this survey is being completed at, so you don't need to do anything there.

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You will, however, need to enter the location.

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Check with your pick count organizer or the instructions that you've been given

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to find out what you are supposed to put in this field. You might need to put in your GPS location

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or the name of the agency that you're currently at or perhaps a,

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address or intersection.

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Next there is a comments box which is optional

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but you may be

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provided some instructions on when you should fill that out, so follow the instructions that you've been given with regards to the comments box.

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Before we move on and begin the survey, I just want to point out that there is another button up at the top right,

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it's red with an x that says abandon survey and if we click on that

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then,

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it will allow us to,

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save an abandoned survey. For example, if our participant does not want to continue

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or if you created the survey by mistake,

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you would abandon the survey, select your reason and click on the confirm confirmation button.

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So I wanted to just point out that that abandoned survey button does exist up at the top right before we scroll past it.

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Now each of the sections on the page can be expanded or minimized, so I'm going to minimize the survey details section

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and we're we're gonna move on to the next piece,

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screening questions.

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So each of these bars

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can be expanded by clicking anywhere on this bar,

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or the little arrow button on the right hand side.

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Usually they will expand to reveal the questions

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inside them or some additional fields.

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Here we're greeted with question number 1, where are you staying tonight or where did you stay last night?

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So you'll be prompted with the text, which you should read aloud to the person you're surveying,

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and then select the best option in the drop down menu.

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So for example,

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if the person indicated that they stayed at a homeless shelter last night, you would select that option.

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That would screen the

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respondent

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in

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and you will be able to continue with the survey under core questions.

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Some of the other options,

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such as own apartments

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may screen the participant out and you will be provided with a notice.

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The selected response will screen out the participant and end the survey.

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If that's the case, you'll just go down to the bottom of the page and click on the save button

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and that will save that the

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survey was complete but the participant was screened out.

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There are some other options in this drop down menu and depending on how

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your,

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organ, your pick count has been organized and set up,

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they may ask additional questions

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depending on whether or not people experiencing hidden homelessness will be

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Ali

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case you'll need to

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respond to any and all

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follow-up questions before you're able to proceed with the survey.

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Once there are no more screening questions,

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this core questions section should become a little bit darker and you'll be able to begin answering them.

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Now I'm gonna minimize HIFIS screening questions because we're now done with that section.

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Now beginning with the core questions,

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we are now beginning the survey itself.

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So we will always be provided with a question number

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1 and then the question text, do you have

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family members or anyone else who is staying with you tonight?

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Did you have any family members or anyone else who stayed with you last night?

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Indicate survey number for partners, check all that apply.

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Now the actual format on some of these questions can be a little bit weird to get used to.

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So I suggest that you familiarize yourself with the questions

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before you try to enter this in for the first time.

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The first field

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says select an option

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and we have three options here. We can say yes, the client answered,

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none for no family members, or decline to answer.

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But there's a follow-up here that says specify family members.

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So if we were to click on this

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add button,

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we're prompted with a

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a pop up that asks

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who are we adding as a family member. Let's say that the participant

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indicates that they have an 8 year old daughter.

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We would select children dependent.

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They are female and they are 8 years old. We would click on the save button.

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Now that we have added that,

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it has now interpreted

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that we have answered the question

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and has automatically

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changed the first field

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from being blank to yes or answered.

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Now I know that this is a bit of an odd situation,

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but it should should become more familiar once you've completed this once or twice.

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If you added a family member by accident, you can click on the delete button,

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and that'll become

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unanswered.

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If you indicate that there are no family members,

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then the follow-up

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will,

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disappear

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and the same will happen if the client declines to answer the question.

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So most of these questions

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will have a two part answer.

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Question 2, for example,

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how old are you? We could enter that the client is 30 years old.

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Once we leave the field, it now has indicated that the client has answered the question.

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If the client declines to answer, we CAEH instead select decline to answer or don't know.

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Is some

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descriptive text indicating that for the survey, homelessness means any time that you have been

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without a permanent and secure place to live including sleeping in shelters on the streets or temporarily living with others

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without having your own permanent

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housing, e. G, couch surfing.

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This is some text that you can read aloud that applies to the next question.

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How old were you the first time you experienced homelessness?

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Or if a respondent asks what you mean when you say homelessness, you can refer to that definition.

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Follow the instructions that you've been provided by your pick count organizer.

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I'm just showing you that the text is included here when you are completing a survey.

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So now that we have completed these a few different times

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and we kind of have an idea of how the questions work,

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we can say,

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that if the client

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doesn't know the first time they experienced

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homelessness,

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we know what we would do.

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We would

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choose don't know

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from this first question.

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However,

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if they did,

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change their mind, they thought about it

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and they said, oh actually I was 15.

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We can change that to answered and we could enter in

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the number 15 years old.

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Next question.

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In total for how much time have you experienced homelessness over the past year?

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Does not need to be exact, best estimate.

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Now notes that we need to indicate a duration here in day

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days.

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That may be hard to calculate if someone says that they've been homeless for 9 months, so we can use this

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button on the right hand side.

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If the person indicates for example that they've been homeless for 9 months we can enter a 9 under months

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and it'll tell us here that the total days has been 270.

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We can click on the Save button

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and that will add in the number here.

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This question, number 5, have you stayed in a homeless shelter over the past year?

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Has a follow-up that's hidden depending on what client, your respondents

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will answer.

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If they say no,

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then you'll see a follow-up question

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that appears.

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Now follow-up questions like that may appear or disappear for several different questions on the survey.

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This is just an example.

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So if if the respondent answers no, it's asking what are the main reasons.

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In the box below it says select all that apply.

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Now you'll notice that we have a few different options.

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We can click in the box here, it says select an option

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and there's a button here that says add an option.

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So if the respondent indicates that they were turned away because the shelters are full, we would select that option.

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This is a multiple select field

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so we can enter more than one reason. It says up here select all that apply.

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Perhaps they indicated that it was crowded.

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We can select more than one option.

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And if they also provide

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another option,

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like for example,

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they didn't like it,

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but that is not an existing option in the drop down menu, we can click on this button here that says add an option.

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HIFIS

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the way that we are going to add a choice

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like other,

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when a person is not

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or giving you a response that is not one of the existing options.

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So we can then click add an option.

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Now we need to enter the value, they say didn't like it.

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We also, however, need to select a roll up to drop down ID, which I recognize is not the most user friendly of terminologies.

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Essentially what this is asking is the value that you're adding in right now, what is it most similar to?

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Perhaps they mentioned something like they didn't like it because it was dirty

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so you might select this option of bed bugs and other pests because it's the closest to what they suggested.

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Now

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we should be getting the hang of these questions here so I'm going to move along through some of these questions.

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Question 6: did you come to Canada as an immigrant refugee or did you make a refugee claim?

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We can just simply answer in this drop down menu. Yes, immigrant. Yes, refugee. Yes, refugee claim.

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No, as in none of the above, don't know, or decline to answer.

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There's a follow-up question. Are you a Canadian citizen?

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And again we have several options, yes, permanent resident, refugee claimant,

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international student.

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There is an other option,

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so occasionally you may see an other speed please specify.

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And we can enter in what

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the

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other text should be.

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Similarly we're going to move along and

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continue

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answering these questions.

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How long have you been in this community?

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We should be able to infer what we're supposed to do in a situation like this.

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We can indicate that they've always lived here,

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or we can say that they've been here some length of time.

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Again HIFIS is asking for the duration of in days,

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so they might say that they've been there for 1 year.

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We can put in 3 65 days or use the calculator.

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Then it'll ask where did you live before you came here?

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I lived in the United States.

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As you can see there are occasionally some follow-up questions

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depending on what the, the respond is saying.

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So here we may be prompted to specify what state

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and possibly what city they come from.

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Next, what is the main reason you came to this community?

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Now we'll continue going through and answering all of these questions.

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I'm going to speed this along.

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Some of the questions like number 11

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ask if you identify as having one of the following health challenges.

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So,

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you may indicate that the client says yes they have an illness or medical Consulting,

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No, they do not have a physical disability.

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And you'll notice at the top there the first question asks

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whether they answered the whole thing or declared

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that they don't know or declined to answer.

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If they want to skip the entire question we can indicate that they declined to answer the entire question.

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Declined to answer the entire question.

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Or they can indicate that they want to answer some of the questions but

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they don't want to answer about one part of the

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question.

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We're going to continue along answering all the questions on the survey

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And here we have another question that is again asking for select all that apply,

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reasons.

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Now this is a long drop down menu.

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You can type into this box

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to look something up.

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If the

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person responds something about

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they went to jail,

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but it's way down on the list, you could try typing in the word jail

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and it'll show you options that match your selected text.

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Again, you can click on the add an option button if they give you an option that does not match

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one of the existing options.

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And we're finally on the last question here. What are your sources of income?

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Now, we have completed all of the

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core questions. They are in the blue section.

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There are 15 of them. So I'm going to minimize that section for now.

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Depending on how your community has set up your point in time count, there may be a few additional questions

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that are grouped under COH questions

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and or local questions.

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So under COH questions, you may have some additional questions that you may need to answer

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and these can be configured for your community.

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So you may see different questions or just this one or none of the above.

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And under local questions, you may have some local questions that have been also put on the survey

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by your local point in time count organizers.

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So you should answer all of the questions

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or at least ask all of the questions to

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the respondents,

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before you click save at the bottom.

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However, they could be in these different categories.

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So you could see core questions, co questions, and local questions.

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Make sure you get to all of them before you click the save button. And remember,

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if your participant

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wants to abandon the survey or if you need to stop for whatever reason, you'll click the abandon survey button up at the top right of the screen

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and you could indicate the reason the surveyor does not want to continue, the participant does not want to continue,

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or you can type in another reason. Then we click the save confirmation button, but

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to complete the survey we're going to click on the save button at the bottom left.

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Once you have completed

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the

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survey, you will be prompted to,

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see here

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end of survey. If you didn't answer all the questions,

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then you will be prompted to return to the survey

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or if you need to start a new survey, you can simply click on

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one of the buttons below or if you wanted to go to the surveys list, you can click on that button at the bottom.

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And that is how you complete a scrolling

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point in time count survey for the 2020

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Canadian point in time count in HIFIS 4. Thanks for watching.

